Ratings based on 213 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Expected more from a 5 star hotel.Posted Apr 19, 2018
Pros: The locations was pretty good in relation to where I would be working.
Cons: Better communication. When someone does not check in when they are supposed to, all staff should be notified and the person contacted.
Location: Seemed fairly near shopping locations.
Expected more from a 5 star hotel.. Have stayed at other 5 star hotels, and for the price paid, it did not stand out in my mind. The front management staff was not able to communicate very well with foreigners, especially English speaking people regarding explaining the rates. also, there was no communication with each other regarding Expedia rates, and communicating with Expedia.. I had an Expedia reservation that they were unable to find, and noone had communicated to anyone else at the front desk that I had not made it in the first day of the reservation. Then the rate was not communicated properly, since they did not show me my Expedia reservation and explain the rate from expedia. Three room keys would not work for the room I had, plus the master key would not work, so I went up and down to my room three different times trying to get in my room. Finally security came. I left, and was not happy with the whole experience.. The luggage staff was very nice, but there was noone available when the person had gone to lunch. Management should have people available at all times. Would not return there and was glad I found somewhere else to go for less the money that I was totally happy with.. so glad things did not work out for me there.
for Familiesby A verified traveler from Bangalore
Good hotel close to the major attractions in cityPosted Jan 25, 2018
Pros: Clean and comfortable rooms; close to the major attractions in the city
Cons: The dessert spread for dinner could have been better
Location: It is close to Mysore palace & the Zoo, which is convenient for travellers visiting the city for leisure or on vacation
I had booked two rooms for an overnight stay in the city. The rooms were clean & comfortable. Had an issue with one of the rooms initially which faintly smelled of cigarette smoke. The staff were helpful and promptly attended to it with air-fresheners. The restaurant had a good spread of vegetarian & non-vegetarian options for dinner & breakfast. Overall a pretty pleasant stay...
for Everyoneby A verified traveler from kotagiri tamil nadu
Excellent location next to the new forum mallPosted Jan 21, 2018
Love the customer service of the hotel, very warm and friendly staff, good breakfast and room service. Highly recommended:)
Posted Jan 1, 2018 on Hotels
by A verified traveler
Average hotel not 5 star materialPosted Nov 8, 2017 on Hotels
Tv channel options r very bad & bell boy service is bad, there was no in room dining menu in the room, no bath gel was put in the toilet on 1st day. Food very average , they don’t have kids portions, car rental service was very good driver Santosh was excellent. Location was very good
Posted Oct 23, 2017 on Hotels
An average hotel
for Everyoneby A verified traveler from Noida
Excellent property, centrally located.Posted Oct 22, 2017
The best thing is the food, it’s awesome. The rooms are big, spacious, installed with every small things u need. The pool is in the centre and direct sunlight doesn’t fall on it which keep the water of the pool cool. A drawback.
Comment from Hotel Management
Nov 30, 2017 by Dhiren, Hotel Management
Dear Guest, Greetings from Fortune JP Palace!! Many thanks for your review about your recent experience with us. We are delighted to know that you liked several aspects of our hotel like Rooms, Food and the Location. We have noted your feedback about your swimming pool and the same will have our utmost concern. We look forward to welcoming you back on your next visit to Mysore. In Gratitude, Dhiren Johar General Manager
Posted Oct 7, 2017 on Hotels
Stay was fine but beware of front office staff They will always try to fleece .room quality is very good.
Posted Oct 5, 2017 on Hotels
Receptionist need to Ben polite in talkingPosted Oct 3, 2017 on Hotels
The stay was good at fortune JP palace. However the receptionist was not polite enough to speak to. They need to treat the customers and speak to properly . I am not at all happy with the receptionist .He mentioned you can complain. He was in attitude.