Exterior

Reviews of Hampton Inn & Suites Mystic

2.5 out of 5
Hampton Inn & Suites Mystic
6 Hendel Dr, Mystic, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to pizza
Stayed 1 night in Mar 2024
Response from FOM on Apr 5, 2024
Thank you for your recent review, Kevin! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

6/10 Okay

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Apr 1, 2024
Thank you, Alison, for your recent review. We are sorry to hear that you did not enjoy your recent stay with us. We do hope you will try us again in the future. Thank you,April LacasFront Office Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & property were nice and clean.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 26, 2024
Thank you for your recent review, Barbara! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from FOM on Mar 26, 2024
Thank you for your recent review, Anthony! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from FOM on Mar 18, 2024
Thank you, Ricky, for your recent review! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

6/10 Okay

Tucker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the dogs, just if you don’t have dogs wanna spend little extra money it’s worth it to not stay here, we had dogs next to us both nights first night barked and whined all night, woke up at 4-5 in the morning to the dog barking again went down to the desk to let them know it’s been barking all day and night, next night people across from us left there dog and whined all night and morning as well, if you gonna bring your dogs should be dogs that are well trained and maybe don’t leave your dog unattended it can’t stay under control, other then that it was great but if you don’t have a dog I don’t recommend staying here
Stayed 2 nights in Mar 2024
Response from FOM on Mar 18, 2024
Thank you for your recent review. We are sorry to hear that you did not enjoy your recent stay with us. We will certainly address these concerns with our management team. Thank you,April LacasFront Office Manager

6/10 Okay

Beth

Stayed 1 night in Mar 2024
Response from FOM on Mar 15, 2024
Thank you for your recent review. We are sorry to see that you did not enjoy your recent stay with us. Please feel free to reach out to me directly to discuss your stay. Thank you, April Lacas Front Office Manager

6/10 Okay

Hima

Traveled with family and small children
Seemed pretty basic for the price we paid for the room. Nothing really to complain about but nothing to highlight either. The room was on the smaller side and the TV was pretty old and small.
Stayed 2 nights in Feb 2024
Response from FOM on Mar 13, 2024
Thank you for your recent review. We are sorry to see that you did not enjoy your recent stay with us. We will certainly share your concerns with our management team for review. Thank you, April LacasFront Office Manager

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family for tye weekend. Loved the hot chocolate bar with the St Patricks Day theme! Great for the kids. Love that the pool had toys for kids to play with. Great hotel for families! Although the downside of all the happy kids, is it can be a little loud.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 4, 2024
Thank you, Amanda for your recent review. It is great to see that you enjoyed your recent stay with us. We look forward to hosting you again in the future. Thank you,April LacasFront Office Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 4, 2024
Thank you, Kimberly for your recent review. It is great to see that you enjoyed your recent stay with us. We look forward to hosting you again in the future. Thank you,April LacasFront Office Manager

8/10 Good

Kehinde, Holbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and smooth check-in
Stayed 1 night in Mar 2024
Response from FOM on Mar 4, 2024
Thank you, Kehinde for your recent review. It is great to see that you enjoyed your recent stay with us. We look forward to hosting you again in the future. Thank you,April LacasFront Office Manager

10/10 Excellent

Milica

Everything is great
Stayed 1 night in Mar 2024
Response from FOM on Mar 4, 2024
Thank you, Milica for your recent review. It is great to see that you enjoyed your recent stay with us. We look forward to hosting you again in the future. Thank you,April LacasFront Office Manager

8/10 Good

Diana, North Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say the only complaint they need more then one waffle maker the lines are ridiculous to make a waffle
Stayed 1 night in Feb 2024
Response from FOM on Mar 4, 2024
Thank you Diana, for your recent review. We will certainly share your concerns with our management team for review. Thank you, April LacasFront Office Manager

10/10 Excellent

Fallyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, very clean facility.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 27, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Feb 27, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

10/10 Excellent

MICHELINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed several times as well as know friends that have and always great! Clean, convenient and friendly staff.
Stayed 1 night in Feb 2024
Response from FOM on Feb 26, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites, Mystic in the future! Thank you, April Lacas Front Office Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had to evacuate us but we’re super nice and accommodating
Stayed 1 night in Feb 2024
Response from FOM on Feb 23, 2024
Thank you for your kind words and you're understanding during that time. We look forward to hosting you again in the future.Thank you,April LacasFront Office Manager

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied with the cleanliness, friendly staff, and the warm comfortable atmosphere. We would definitely stay here again!
Stayed 1 night in Feb 2024
Response from FOM on Feb 20, 2024
Thank you for your recent review. It is great to see that you enjoyed your stay with us! We look forward to seeing you again in the future.Thank you,April LacasFront Office Manager

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great location, the breakfast bar was fantastic, the room was clean Cons: The shower was weird (low shower head, super high tub, hard to get in and out of), you can hear everything happening in the hallway and there were several families with kids who were running up and down the hall
Stayed 2 nights in Feb 2024
Response from FOM on Feb 20, 2024
Thank you for your recent review. It is great to see that you enjoyed your stay with us! We look forward to seeing you again in the future.Thank you,April LacasFront Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained, pool was clean, rooms were clean and adequate. Staff were friendly and respectful. Only issues were a bit expensive and not as much breakfast as I would have expected and they needed an extra waffle maker.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 20, 2024
Thank you for your recent review. It is great to see that you enjoyed your stay with us! We look forward to seeing you again in the future.Thank you,April LacasFront Office Manager

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Feb 19, 2024
Thank you for your recent review! It is great to see that you enjoyed your stay with us. We look forward to hosting you again in the future.Thank you,April LacasFront Office Manager

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved the hot breakfast. Jacquline was exceptional. Also the staff at the front desk was warm and friendly..
Stayed 3 nights in Feb 2024
Response from FOM on Feb 14, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us! It is great to see that you enjoyed the complimentary breakfast. We hope your travels bring you back to the Mystic area and the Hampton Inn & Suites Mystic in the future.Thank you,April LacasFront Office Manager

10/10 Excellent

Dawn

Traveled with partner
Very enjoyable stay, with very friendly accommodating staff, clean, nice size rooms & dining area, & very nice indoor pool.The place was decorated so pretty for Valentine’s Day & nice choices for breakfast. The only thing I would add is, since it was Feb & quite cold out, we would have enjoyed the pool a little more if the water was warmer, it was a bit chilly. I would certainly recommend the Hampton Inn & suites in Mystic Ct.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 7, 2024
Thank you for your recent review! It is great to see that you enjoyed your stay with us! We look forward to seeing you again in the future.Thank you,April LacasFront Office Manager

4/10 Poor

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bed was uncomfortable - room was dirty - I would have packed up instead of staying but we are from out of town and had no choice to stay and drive up in the morning . Staff was great but the ambience of the rooms was subpar. Felt like a motel rather than a hotel.
Stayed 1 night in Jan 2024
Response from Stephanie Lee, Director of Sales on Jan 29, 2024
Thank you Rebecca for you recent review! We are sorry to see that you did not enjoy your recent stay with us. We hope you will try us again in the future.

10/10 Excellent

Robin

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Stephanie Lee, Director of Sales on Jan 22, 2024
Thank you Robin for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This property was safe, quiet and clean. We were able to check in early which made our day so much easier. Staff was friendly and accommodating. They even had a complimentary hot cocoa bar set up which was so cute!
Stayed 2 nights in Jan 2024
Response from Stephanie Lee, Director of Sales on Jan 22, 2024
Thank you Kimberly for your recent review. It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie Lee, Director of Sales on Jan 22, 2024
Thank you Susan for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Cindy J

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional. Breakfast awesome and facilities spotless
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 17, 2024
Thank you Cindy J for your recent review! It is great to see that you enjoyed our complimentary breakfast and found the facilities spotless! We hope you host you again in the future.

10/10 Excellent

Petra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
My girlfriends and I had a great time! I was celebrating my birthday and the hotel was a great choice. Our room was spacious and the beds were comfortable! I was excited to see that there was a refrigerator and microwave in our room! The staff was friendly and welcoming!
Stayed 1 night in Jan 2024
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Petra for your recent review! It is great to hear that you chose the Hampton Inn & Suites Mystic for your birthday weekend! We hope you had a great time and look forward to hosting you again in the future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was excellent. The staff was extremely friendly and nice. I enjoyed the Lobby/Eating Area where they had a fire place and 24/7 Coffee and hot chocolate. It was a nice place to sit and relax outside of your room.
Stayed 3 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Thomas for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Dina

Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Dina for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We were there for one night. The hotel was clean comfortable and offered a decent breakfast. We loved their hot cocoa bar! We recommend them.
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Carolyn for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Holidays
We really enjoyed our stay during the holidays. The lobby has a wonderful feel and everyone was super helpful.
Stayed 3 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

8/10 Good

Eric

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Eric for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Mercy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Mercy for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Mark

Traveled with partner
Staff was very friendly helpful. Loved the 24 hour coffee bar.
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Mark for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Fern

Traveled with family
It was nicely decorated for the Holidays.
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Fern for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place other than crazy high fee for bringing a pet
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Craig for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Annmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
This hotel was amazing. In the heart of everything and so warm and inviting. Only the sofa bed was uncomfortable.
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 31, 2024
Thank you Annmarie for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean when we arrived. The hotel was well kept.
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Tara for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Dennis

Very good. Staff was very friendly. Hotel was decorated beautifully for the holidays. Would definitely stay there again
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Dennis for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice room
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Robert for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable and clean. Easy parking.
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you James for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

8/10 Good

Verified traveler

Liked: Staff & service
Nice getaway
The bedroom was comfortable, however the pillows went flat once you put your head on them. The bed was a little too soft for me but it was ok compared to the pillows. Breakfast was very good. Liked the idea of the bottles of shampoo, conditioner and bath gel in shower.
Stayed 3 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Dawson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I only stay at Hampton Inns due to the quality and cleanliness. This hotel definitely maintains that standard. Bottom line, enjoyed the stay.
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Dawson for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Really impressed with service and cleanliness
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Jason for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Inna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the nicest Hampton we’ve ever stayed in!
Stayed 1 night in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Inna for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again in a heartbeat.
Stayed 2 nights in Dec 2023
Response from Stephanie Lee, Director of Sales on Jan 18, 2024
Thank you Patrick for your recent review! It is great to see that you enjoyed your recent stay with us! We look forward to hosting you again in the future.