Ratings based on 386 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Posted Sep 7, 2017
Spacious two-bedroom / two-bathroom suite. Generous breakfast, fruit-flavored water and coffee in lobby. Loved the experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted Aug 26, 2017
We booked the two bed rooms suite. The rooms are clean. Layout is nice. Breakfast and dinner are very nice too. I thought this hotel offer customers great value. I would stay here next time.
Comment from Hotel Management
Aug 26, 2017 by Rafael H., Hotel Management
Dear Jenny Thank you for sharing your experience at the Residence Inn Mystic. Your feedback is integral to our ability to continue to improve our service.
5 out of 5
Recommended
for Families
by A verified traveler from Chicopee, MA

Nice hotel right off the highway

Posted Aug 17, 2017
Pros: Kitchen and layout of room
Cons: Clean the pool and have an ice machine
Location: So much to do, right in the center of Mystic
I picked this hotel because of the layout with the kitchen, I have small kids and they snack often. Location of hotel is perfect right off the highway, we were going to the Mystic Aquarium and the shops and everything was right there. The beach is only 20-30 mins away. The pool could have been cleaner and I didn't really like that you had to walk through the lobby in your bathing suit to get there. Breakfast was great and many options. We had an issue with the A/c on the second night and they put a window unit in for us because there were no more rooms available. They reimbursed me for that night as well. I would stay here again.
Comment from Hotel Management
Aug 26, 2017 by Rafael H., Hotel Management
Dear Kristina Thank you so much for sharing your feedback with us. We really value you taking your time to let us know about your experience during your stay with us. We hope we can improve our service on your future stay with us. Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed it!!!

Posted Aug 14, 2017
Cons: please lower the price as that would attract to revisit :)
Location: Mystic Museum, Mystic Aquarium, Foxwood Casino
Great hotel if you are visiting with family and also would like stay together with privacy. As we had two bedroom suits with full kitchen. So convenient and comfort. Thanks so much! :)
Comment from Hotel Management
Aug 26, 2017 by Rafael H. , Hotel Management
Thank you for sharing your experience at the Residence Inn by Marriott Mystic, CT. Hope you choose to stay with us again whenever your travels needs bring you back to Mystic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Good stay

Posted Jul 12, 2017
Very nice--always like a residence inn. Good hearty breakfast. Close to attractions in Mystic.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel poor night service

Posted Jun 4, 2017 on Orbitz
Overall it's a nice hotel, however, if you check in at night don't except any customer service. I waited 20 minutes at the front desk looking for extra sheets and no one ever showed up. I even called the hotel number several times while I waited and no one came out to answer the phone. Additionally, the pullout couch is paper thin. I felt coils instead of mattress.
5 out of 5
by Gary

Amazing

Posted May 23, 2017 on Hotels
One of the best places I have ever stayed, close to many different activities
Comment from Hotel Management
Jul 14, 2017
Hello Gary Thank you for taking your time providing us your feedback. We are delighted to hear that you enjoyed everything in the hotel specially the location of our property. We hope to see you back very soon whenever your travels bring you back to The Residence Inn in Mystic, Connecticut.
2 out of 5
by A verified traveler

Below My Expectations

Posted May 22, 2017 on Hotels
My car was in the parking lot of this hotel and an electronic device was stolen from it. My top comforter on my bed was not clean. This was my first time staying at a Marriott Residence Inn and it will be my last.
Comment from Hotel Management
Jul 14, 2017
Thank you for staying with us. We appreciate you taking the time to tell us about your stay. It's always our pleasure to provide you with a comfortable stay and friendly service. We sincerely apologize for the issue you had with us during your stay. We have shared your feedback with the different department heads and look forward to welcoming you back next time when you are in Destin area.
5 out of 5
by A verified traveler

Nice stay!

Posted May 18, 2017 on Hotels
It was great to have a microwave in the room! Kids loved the swimming pool!
Comment from Hotel Management
Jul 14, 2017
We’re thrilled to have exceeded your expectations and provided you with warm attentive service and comfort throughout your stay! Your positive words for our hotel and staff are valued and we thank you for sharing them. It’ll be a pleasure to welcome you back again to Residence Inn Mystic, Connecticut.
4 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
It was great!