Ratings based on 417 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Providence RI

Very clean hotel and room

Posted Jan 16, 2018
I would recommend this hotel, the room was very clean and staff was very friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from Dudley MA

Family Celebration

Posted Jan 7, 2018
Studio was super spacious.... All 4 of us quite comfy.. thinking about coming for a long w/e this late spring early summer
Comment from Hotel Management
Jan 8, 2018 by Hotel Staff, Hotel Management
Absolutely wonderful to hear everyone was comfortable, relax and enjoy your time with us. It honor us to hear that you would come back to stay with us again. We'll see you then.
5 out of 5
Recommended
for Families
by A verified traveler from New York

Nice hotel for Family!!!

Posted Jan 3, 2018
Pros: Location and room size!
Location: Casinos and beaches
Without doubt one of the favorite hotels I stayed during my time in Without doubt one of the favorite hotels I stayed during my time in Connecticut!!!
Comment from Hotel Management
Jan 8, 2018 by Hotel Staff, Hotel Management
HAHAHA Your is our favorite review of the New Year. Thank you!!! We appreciate it truly. See you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and freindly

Posted Jan 2, 2018
Staff during our stay was outtanding. We had our grandchildren and the staff was very accomidating to our needs. The kids never got bored.
Comment from Hotel Management
Jan 8, 2018 by Hotel Staff, Hotel Management
Thank you for staying with us. Wonderful to hear the kids enjoy every moment with us and everyone enjoy our staff. Hope you come stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice to be close to Foxwoods

Posted Dec 30, 2017
We stayed here because we had tickets to a show at Foxwoods. It was nice to be so close but still have the opportunity to go to Mystic.
Comment from Hotel Management
Dec 30, 2017 by Hotel Staff, Hotel Management
Thank you for choosing us. We strive for excellence in every way and hope you enjoy everything about Mystic. How was the show by the way? Foxwoods is quite the place to visit in itself. It like it own city! Hope you enjoy the show and come visit us again on your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Very nice hotel , great staff!

Posted Dec 29, 2017
Room was clean, staff was very friendly and helpful, will be my hotel of choice from now on. I’ve stayed in most of the hotels in and around Mystic over the years and the Residence Inn was really good , keep up the good work folks.
Comment from Hotel Management
Dec 30, 2017 by Onil V., Hotel Management
Why thank you so much! We do everything we can to see everything have the best stay ever. Creating memories with every visit with us. Wonderful to hear we would be your choice hotel. To read this is such a honor to us. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
Thank you for everything, Hotel staff was very friendly and room was comfortable
Comment from Hotel Management
Dec 30, 2017 by Hotel Staff, Hotel Management
Your very welcome!!. We're here for you every step of the way making your stay home away from home. Glad you enjoy everything about it. Hope you come stay with us again and thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Convenient Location

Posted Dec 27, 2017
Pros: Room was beautiful and spacious. The perfect size for our family of 6.
Location: Mall, casino, restaurants, aquarium
First I will say, the hotel is located in a great location, close to outlets, malls, and casinos. Check in was smooth and the complimentary breakfast was great. However, it is suppose to be a family friendly hotel. The hotel staff came to the room on our last night because someone reported noise. Well Im sorry, I cant always get my children to stop laughing. That really ruined a nice family getaway and made us feel un welcomed. All in all, nice place but staff could advocate for their customers a little more and not make them feel uncomfortable. Maybe assign rooms based on customers. Example, an elderly couple next door to a family of 6 was probably not the best idea..... #imjs. Thank you for a nice weekend otherwise.
Comment from Hotel Management
Jan 3, 2018 by Onil V., Hotel Management
Sincerely apologizes that the issue you experiences brought some displeasure to your stay. We never want our guests to feel unwelcome in any way. We will look into this and work on ideas as you mention of room arrangements to better provide our guests will excellent experiences with us. Thank You for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Close to everything

Posted Dec 18, 2017
Pros: it was like a small apartment, kitchen, living space and bedroom, very reasonably sized room too
Location: Close to downtown mystic, shops, restaurants
Great Hotel, Clean, large room close to downtown, shops, aquarium, restaurants awesome breakfast - great selection worth the money
Comment from Hotel Management
Dec 20, 2017 by Hotel Staff, Hotel Management
We really appreciate your feedback on your stay. Residence Inn is that home away from home. It's great to know you enjoy your time with us and hope you come visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 6, 2017
What a nice hotel! I was welcomed by a friendly front desk agent then was created by the Cook who was setting out a free dinner and drinks. Best hotel I’ve been to in the area.
Comment from Hotel Management
Dec 8, 2017 by Hotel Staff, Hotel Management
We want to exceed everyone expectations, day in day out. Glad you had a wonderful time with us. We want to be the top in the area. Thank you for noticing and hope you come stay with us again.