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Reviews of Baymont by Wyndham Groton/Mystic

2.5 out of 5
Baymont by Wyndham Groton/Mystic
360 CT Route 12, Groton, CT

Reviews

6.8
Rating 10 - Excellent. 256 out of 1013 reviews" "
Rating 8 - Good. 272 out of 1013 reviews" "
Rating 6 - Okay. 180 out of 1013 reviews" "
Rating 4 - Poor. 172 out of 1013 reviews" "
Rating 2 - Terrible. 133 out of 1013 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachael

Liked: Staff & service
It was a comfortable hotel in a great location
Stayed 2 nights in Mar 2024

2/10 Terrible

Isael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of marijuana in the hotel was overwhelming, Not to clean as well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Rebekah, Monroe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs and hair in bed. Dirty floors. Bad odors.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

William

Traveled with partner
Very clean room
Stayed 1 night in Feb 2024

8/10 Good

Candace

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
It was good!
Stayed 3 nights in Feb 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing works in this place STAY AWAY, AC was broken frizzed the night OMG NEVER again not even if it's free.
Stayed 1 night in Jan 2024

2/10 Terrible

Maruzella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The trip started with rolling up to welcomimg cardboarded windows and less than pleasant staff. Once we go to the room via the tower of terror elevator we found our room was either not cleaned or occupied based on belongings left there. Our sleep was accompanied by the wonderful ambionce of screaming neighbors and other guests attempting to gain entrance into our room. In 1.5 hours (between 12:30 and 2 am), there were 4 people who were trying the key card and rattling the door, including the undomicialed and the previous renter who was fully intending on sleeping in the room he was also paying for. Once we left the room, passing under the water stains and mold, we traveled the tower of terror again to our vehicle. Staff have not corrected the issue since a manager is not onsite nor attentive to dumpster fire of a hotel they run. I will never stay at this hotel again; I would rather participate in the hunger games mixed with survivor, since this hotel is a worldstar version of such.
Stayed 1 night in Feb 2024

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Kasandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nightmare. It was super loud but the worst part... later in the late night, there was something bad going on in the room right next to me. There was crying, kids screaming, a man repeatedly saying "slit your wrists". Repeatedly. A woman yelling to a man not to hit her kids. Her telling her kids to look themselves in the bathroom, and much more. It was terrifying. I called the front desk 4 times, the last time saying if they didn't check to see if the woman/kids were ok, I'd call the police. I failed. I should've called the police. I was so afraid. I would've left and slept in my car with my son but I was truly afraid. I was afraid for the lady, her kids, and I was terrified that the guy would know I had reported him. I will never ever forget this. I pray they are ok.
Stayed 1 night in Feb 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Amenities, property conditions & facilities
As we walked in in the lobby there was a smell of smoking, elevators seem usnsafe to use, on my floor one of the buttons for the elevators was covered by duck tape, we used the stairs. The door in our room seemed not to shut properly, on our second night there was a huge argument in the hallway after midnight which did not allow me to sleep well as I felt unsafe. I do not recall staying at a hotel like this ever.
Stayed 2 nights in Feb 2024

4/10 Poor

Carmen

Stayed 1 night in Feb 2024

4/10 Poor

Mitchell

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Bianca

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was cold not heated like they stated, the pool room was freezing the heat didn’t work in there, the room wasn’t very clean, the hallways smelled like cigarettes although it was supposed to be smoke free, & then I went to give my children a bath & the water in the bathroom was barely luke warm. Very disappointed the clerk was rude when I tried to explain. Pretty had no care in the world.
Stayed 1 night in Feb 2024

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Renee, Branford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Devon

No rags to wash my face asked guy at front desk they didn’t have no clean ones to give
Stayed 1 night in Jan 2024

4/10 Poor

Samuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Lori

Traveled with family
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Julia

Traveled with partner
Disliked: Amenities
Overall pretty bad. It was cheap for a reason. Elevators weren’t working. Vending machines empty. In our king room I went to use the bathroom and had to crouch down to use the sink and mirror because they were at such a short height and I’m 5”5’. The temperature control in the room was wack. Either freezing or boiling hot no in between.
Stayed 1 night in Jan 2024

6/10 Okay

Phil

Business traveler
Liked: Cleanliness, staff & service
Second floor had a strong aroma of cigarette smoke
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Stayed 1 night in Jan 2024

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful
Stayed 1 night in Dec 2023

6/10 Okay

Sherry

Stayed 4 nights in Dec 2023

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Concert night
The heater in our room 228 didnt work. It only blew cold air. Turning it off didnt warm it up any. Sleeping was extremely cold. Other than that, it was our normal good stay. This was our 4th time at your hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not worth the savings
The beds are so hard there was no way we could sleep. One of the beds appeared to be softer but it wasn't. the pillows were as soft as the beds were hard. the breakfast was cold but the service person was very nice and helpful.
Stayed 3 nights in Dec 2023

8/10 Good

Darnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive, close proximity to shops, grocery, dining.
Stayed 1 night in Dec 2023

8/10 Good

Tuere

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable. Breakfast included. Some cosmetic issues. Fridge and microwave! 15 mins to the casino.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lit weekend!
Had a wonderful time! Would def recommend! ☺️
Stayed 2 nights in Nov 2023

6/10 Okay

Heather

Traveled with family
Disliked: Amenities, property conditions & facilities
The elevator was out of service. The pool was closed and the door was held shut by a bungi cord. The property was very run down and in need of updating and and in need of major repairs.
Stayed 2 nights in Nov 2023

10/10 Excellent

tina-marie

Traveled with family
Liked: Cleanliness, property conditions & facilities
We stay here whenever we visit our Navy family. It’s close, convenient and the limited staff are wonderful. We especially like the restaurant staff. Greg is so personable, definitely a huge asset. He’s been our bartender/ server for 15 years now. Unfortunately, the hotel has become a bit run down. While we were there, the pool was closed for repair and the hot tub has been down since it was sold. Greg tells us that the new owners are making big plans for a major renovation. I’m hoping a bit of tlc can help make it shine. We’re gonna stay there, no matter what, as it’s in walking distance to our family and they’re just so darn nice.
Stayed 4 nights in Nov 2023

6/10 Okay

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Property needs some updating but the staff was very friendly and very accommodating would definitely stay again
Stayed 2 nights in Nov 2023

6/10 Okay

Cliff

Liked: Staff & service
Good value for price point.
Property is dated but service is very good and the price is very competitive. Have a pool, exercise room and a bar. Location is very convenient for shopping and dining.
Stayed 2 nights in Nov 2023

10/10 Excellent

tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was very friendly. The building needs some TLC. I was pleasantly surprised to learn that a hot breakfast was included, too. I would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 2 nights in Nov 2023

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Walls are literally peeling. Heard someone overdose 2 doors down from me. Front desk lady was EXTREMELY rude. Room service kept forgetting towels and blankets and took hours to get them. Junkies all over. Strip club full of junkies across the street. No breakfast included.
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were holes in the wall paper pealing off the wall water damage on the ceiling bathroom fan sounded like an engine running. I have pictures!!!!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Shelley

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No heat in our room when outside temp was in the 30’s. Only A/C. Why place someone in a room without heat? A member of ghe staff did bring us blankets and then later another found. Space heater. The toilet seat was not attached. There was a light burned out in bathroom. No heat lamp in bathroom, the dial just spins around. Every time I went to the front desk, no one was around. I hit the bell to call someone but still no one was there. No,luggage cart when we were ready to leave. A clerk finally found one but it took going to several floors.
Stayed 5 nights in Nov 2023

8/10 Good

Millie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baymont
Very pleasant and convenient. Easy in and out. Have stayed a few times and great buy.
Stayed 1 night in Nov 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

ROLAND, Middleboro

Traveled with partner
Disliked: Amenities
Soda and water machines were not working or sold out. Probably not servived in a while, ice machines not working one of the workers had to get us ice. Condition of some areas were poor and dirty. Won't stay there again.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Ok
Very outdated but ok for the price. Front desk person wasn’t very friendly and was short with us upon check-in. Probably won’t be back if we’re in the area.
Stayed 1 night in Oct 2023

8/10 Good

Raymond

Stayed 1 night in Oct 2023

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023