Breakfast and dinner served

Reviews of Courtyard by Marriott Norwich

3 out of 5
Courtyard by Marriott Norwich
181 W Town St, Norwich, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barb

Traveled with partner
Close to an event we attended.
Stayed 1 night in Apr 2024
Response from Carol on Apr 16, 2024
Dear Barb, thank you for staying with us and for taking a time out of your day to leave us a review.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for seeing a concert at Mohegan Sun - staff super friendly and helpful room clean and overall a very positive stay!
Stayed 1 night in Apr 2024
Response from Carol on Apr 14, 2024
Dear Kathleen, thanks so much for taking a time out of you day to leave us a review. We appreciate your comment and we look forward to have you staying with us again.

10/10 Excellent

LaShawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mathias was very polite, helpful and friendly at check in.
Stayed 1 night in Apr 2024
Response from Carol on Apr 9, 2024
Dear LaShawn, thank you for taking a time out of your day to leave us a review! We appreciate you.

8/10 Good

Indigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol on Apr 6, 2024
Dear Indigo,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jackie, Mahwah

Stayed 1 night in Mar 2024
Response from Carol on Apr 16, 2024
Dear Jackie, thanks for staying with us and for taking time out of your day to leave us a review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol on Apr 6, 2024
Dear Susan,Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol on Apr 6, 2024
Dear Amir,We appreciate your feedback! Thanks for staying with us.

4/10 Poor

Anne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Came to town for Tom Segura this weekend who was preforming at the casino and was disappointed in the cleanliness of the hotel. Thankfully the sheets were clean but everything from the flooring to the upholstered furniture in our room looked and smelled musty. We were not comfortable removing our shoes in our room. The pictures of the hotel do not accurate depict how dated this courtyard Marriot is. For $300 a night, you’re better off at a much cheaper motel for the same quality of experience. Having stayed at many Marriott’s in the past, this was by far the worst experience. However with that said, the staff was lovely.
Response from Carol on Apr 16, 2024
Dear Anne, We're genuinely sorry to hear about your recent experience at our Courtyard Marriott. Your feedback is invaluable to us as we continuously strive to provide exceptional stays for all our guests. It's disheartening to learn that the cleanliness and overall condition of your room did not meet your expectations, and we understand the importance of feeling comfortable and at ease during your stay.Rest assured, we take your concerns seriously, and we will be addressing them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Your comments regarding the discrepancy between the hotel's portrayal in pictures and its actual condition are duly noted, and we'll work on improving the accuracy of our online representations.We truly appreciate your recognition of our staff's efforts. Delivering excellent service remains our top priority, and it's heartening to hear that our team members made a positive impression during your visit.We sincerely apologize for falling short of your expectations and hope that you'll consider giving us another opportunity to provide you with the exceptional experience that Marriott is known for.

6/10 Okay

Abigail

Traveled with partner
Disliked: Cleanliness, staff & service
The parking lot/lobby not signed very well as it shares a parking lot with another suite. Front desk check in took a bit longer than I have experienced at other places. There was a sign up stating the staff would be back in 5 mins.(Trust me I understand staffing issues) however when they got back they took multiple phone calls before checking me in by that time there was a small line of people. Other than that no issues.
Stayed 1 night in Feb 2024
Response from Carol on Apr 16, 2024
Dear Abigail,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent visit.Regarding the parking lot and lobby signage, we understand the importance of clear directions and are working to improve the signage to avoid any confusion for our guests sharing the parking lot.We also apologize for the delay during check-in and the multiple phone calls that further extended your wait. We are actively addressing our staffing procedures to ensure smoother check-in processes in the future.We appreciate your understanding and patience, and we're glad to hear that aside from these issues, you had an overall positive experience with us. We hope to welcome you back soon and provide you with an even better stay.

6/10 Okay

Julia

Traveled with partner
I was not impressed with the hotel. Very basic, it seems that the garbage was picked up at 4 am.
Stayed 1 night in Feb 2024
Response from Carol on Apr 16, 2024
Dear Julia, Thank you for sharing your feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the timing of the garbage pickup. We understand the importance of maintaining a peaceful environment for our guests and will review our garbage collection schedule to minimize disruptions in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

10/10 Excellent

Domenick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and accommodations were outstanding
Stayed 1 night in Feb 2024
Response from Carol on Apr 5, 2024
Dear Domenick,We love to hear that. Thanks so much for taking the time out of your day to leave a review.

10/10 Excellent

Besmir

Liked: Cleanliness, staff & service, property conditions & facilities
Clean overall nice rooms
Stayed 1 night in Feb 2024
Response from Carol on Apr 5, 2024
Dear Besmir,Thanks so much for taking the time out of your day to leave a review.

2/10 Terrible

Lisa

Stayed 1 night in Feb 2024
Response from Carol on Apr 6, 2024
Dear Lisa,Thank you for your feedback! We would love to host you again and deliver even better service.

10/10 Excellent

Youriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stuff
Stayed 2 nights in Feb 2024
Response from Carol on Apr 5, 2024
Dear Youriy,Thanks so much for taking the time out of your day to leave a review.

10/10 Excellent

Amalia

Stayed 1 night in Feb 2024
Response from Carol on Apr 6, 2024
Dear Amalia,Thank you so much for your feedback.

10/10 Excellent

JACQUELINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got thr best welcome from the front desk Mateo is most respectful kind and professional guy. And does everything with a smile. Mateo you rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nate

Stayed 1 night in Jan 2024
Response from Carol on Apr 5, 2024
Dear Nate,Thanks so much for taking the time out of your day to leave a review.

8/10 Good

Shamila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kim

Stayed 1 night in Jan 2024

10/10 Excellent

Xiomara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!! Im glad we stayed here. Staff is amazing
Stayed 2 nights in Jan 2024

4/10 Poor

Aleksandr

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Rhea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

anita

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Norwich not so great!
We have stayed at Courtyard by Marriott in VA, which was very nice. The reason we chose this property was for convenience of having a restauarant and food available, especially breakfast. After a long drive to Norwich CT, half of the choices on the menu were n/a. Breakfast consisted of nothing more than muffins and bagels and oatmeal. Also we had to change our first room as there was a very musty odor, which was still evident in the second room but not as prominent. All of the staff were very pleasant. We would not choose this hotel again.
Stayed 3 nights in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear Anita, I am sorry we were not able to meet your expectations during your stay. We do hope you are able to give us another shot in the near future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear Kathleen, thank you so much for taking the time out of your day to submit a review. We are glad you enjoyed your stay!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear Steve, Thank you for taking the time to leave a review. We hope to welcome you again.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation appropriate for the price
Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
-Dear Ida, Thank you so much for taking the time to leave a review. We hope to welcome you back soon.

10/10 Excellent

Lisa

Great hotel
The staff was super nice. The hotel is very clean and is not too far from Mohegan sun. Hoping that the hotel will bring back the shuttle that used to be offered for getting to the casino.
Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear Lisa, Thank you so much for taking the time to leave a review. We hope to welcome you back soon!

10/10 Excellent

JULIE

Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear Julie, Thank you for taking the time out of your day to leave a review. I am glad you enjoyed your stay!

10/10 Excellent

John, Kennebunk

Stayed 1 night in Dec 2023
Response from Courtyard Management on Jan 1, 2024
Dear John, Thank you for taking the time out of your day to leave a review. We hope to welcome you again soon.

10/10 Excellent

CASSANDRA

Traveled with group
Liked: Cleanliness, staff & service
Staff was fantastic. Room was modern. Bathroom shower fixture kept getting stuck in the off position.
Response from Carol on Apr 5, 2024
Dear Cassandra,Thanks so much for taking the time out of your day to leave a review.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Carol on Apr 5, 2024
Dear Caitlin,Thanks so much for taking the time out of your day to leave a review.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 4 nights in Nov 2023
Response from Courtyard Management on Nov 28, 2023
Thanks so much for taking the time to leave a review!

10/10 Excellent

Evens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for the Thanksgiving holidays was the best decision I’ve made. Close to casinos and the Tanger outlet
Stayed 2 nights in Nov 2023
Response from Courtyard Management on Nov 28, 2023
We are so happy to hear! Thank you for staying with us!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The Courtyard by Marriott was beautiful and clean. Staff was super friendly.
Stayed 1 night in Nov 2023
Response from Courtyard Management on Nov 28, 2023
Thank you so much for taking the time to leave a review!

10/10 Excellent

John, Westborough

Stayed 1 night in Nov 2023
Response from Courtyard Management on Jan 1, 2024
Dear John, Thanks so much for taking the time out of your day to leave a review. We hope to welcome you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Love the fire pit.
Stayed 1 night in Nov 2023
Response from Courtyard Management on Nov 6, 2023
Thanks so much for taking the time to leave a review. We are happy you could enjoy our amenities.

8/10 Good

Hailey

Traveled with group
Liked: Staff & service, amenities
The room was large and comfortable, but we found an old an old earring/when I was checking in there was a man there standing at the desk/being invasive of space. Otherwise it was a good stay and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from Courtyard Management on Nov 6, 2023
Dear Hailey I am glad most of your stay was enjoyable. I am sorry to hear about the man being invasive of space.

4/10 Poor

Diana

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff was great! Shower didn’t have soap but a body wash blotted to the walls lol ! I was told there was no wifi when calling front desk in the evening trying to work.
Stayed 1 night in Oct 2023
Response from Courtyard Management on Nov 6, 2023
Dear Diana, I am so sorry to hear we did not meet your expectations. Thank you for taking the time to leave a review.

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Courtyard Management on Nov 6, 2023
Thanks so much for taking the time to leave a review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous front desk help at check in and check out. Quiet room, clean, comfortable.
Stayed 1 night in Oct 2023
Response from Courtyard Management on Oct 21, 2023
We love to hear it. Thanks so much for taking the time to leave us a review and the kind words!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and enjoyable
Easy check-in/out. Comfortable room, spacious and enjoyable. Unfortunately, I could hear a lot of hallway noise, but beyond that, I would certainly stay again.
Stayed 1 night in Oct 2023
Response from Courtyard Management on Oct 21, 2023
Thanks so much for taking the time to leave a review. I am glad you were able to enjoy the stay despite the noise from the hallways.

8/10 Good

james

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Courtyard Management on Oct 21, 2023
Thanks for taking the time to leave a review.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Every single person we encountered was so helpful. Impeccable service.
Stayed 3 nights in Oct 2023
Response from Courtyard Management on Oct 21, 2023
Thanks so much for the thoughtful words. We are glad you enjoyed your stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Management on Oct 8, 2023
Thanks so much for taking the time to leave a review.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Management on Oct 8, 2023
Thanks so much for taking the time to leave a review! We are glad you enjoyed your stay!

10/10 Excellent

Malcolm, Sacramento

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best hotel stays in my travels. The staff were all amazing - friendly, helpful, and knowledgeable. The hotel was very quiet, clean, comfortable, and overall well maintained. The location was great as far as dining options and was right by the highway for a quick departure in the morning.
Stayed 1 night in Oct 2023
Response from Courtyard Management on Nov 6, 2023
Thanks for taking the time to leave a review Malcolm. We are glad you enjoyed your stay Malcolm. You are always welcome back!

8/10 Good

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Sep 2023
Response from Courtyard Management on Sep 30, 2023
Dear Daryl, Thank you so much for taking the time to leave a review. We are glad you enjoyed your stay!