Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Reviews of Spark by Hilton Mystic Groton

3 out of 5
Spark by Hilton Mystic Groton
55 Whitehall Avenue, I-95 and Rte 27 at Exit 90, Mystic, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 103 out of 178 reviews" "
Rating 8 - Good. 39 out of 178 reviews" "
Rating 6 - Okay. 17 out of 178 reviews" "
Rating 4 - Poor. 7 out of 178 reviews" "
Rating 2 - Terrible. 12 out of 178 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness
Everything was just fine. Clean and quiet. No frills but didn’t expect it want them.
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the quietness,cleanliness and friendly staff. The location of the hotel is convenient to everything in the area.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 25, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 24, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated property but very well kept
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 24, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, the only thing I would have to say is that you can hear everything very clearly in the hallways and the room next to you.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 24, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Steve, Middletown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Next to a trailer park
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 18, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to restaurant and attractions.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 18, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and area was clean. Service was very good. One negative was the level of noise from the guests in the room above jusr walking back and forth. I would request a room on the upper floor if I stayed here again.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 18, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice amenities
Response from Spark Team on Mar 18, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and walking distance to Old Mystic Village!
Stayed 2 nights in Mar 2024
Response from Spark Team on Mar 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated, clean property. Enjoyed our stay
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Sheila

Nice
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Louis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly overpriced for the accommodations. The bathroom was the size of a closet and entire facility smelled like marijuana
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

6/10 Okay

Carrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and bathroom were small. The sink was very slow. The walls were thin could hear conversations in next room and people upstairs walking. Seemed pretty clean. Would be ok for a night stay over for lower rate.
Stayed 2 nights in Mar 2024
Response from Spark Team on Mar 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

10/10 Excellent

Muhammad, Westbury

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 12, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean as well as the hotel.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Melyssia

Liked: Cleanliness, staff & service
Pretty good for just a quick stay.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 3 rooms with friends. 2 of the rooms were clean but the 3rd room had ants all over the bathroom floor. My friend took a picture of the ants and at checkout brought it to the attention of the gentleman sitting in the Manager’s office. The “Manager” thanked him and said he would “look into it” and walked out of the office. Never apologized or offered any type of compensation / refund. Poor Customer service, the Manager could have been more receptive to the complaint.
Stayed 1 night in Mar 2024
Response from Spark Team on Mar 7, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

8/10 Good

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spark is a low-cost hotel that is cleaner and nicer than any other hotel I've been to at its price point. We had our dog with us and it was very convenient that there was plenty of green space around the parking lot to take the dog out.
Stayed 4 nights in Feb 2024
Response from Spark Team on Mar 5, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Big Creep

Traveled with family
Liked: Cleanliness, staff & service
the property was clean ,the staff was nice only issues was no microwave in the room or in the breakfast area that was the only problem
Stayed 3 nights in Feb 2024
Response from Spark Team on Mar 4, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Erinn

Stayed 1 night in Mar 2024
Response from Spark Team on Mar 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Vernice

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great rooms. Great for my dogs.
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 28, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Heather

Traveled with group
Liked: Cleanliness, staff & service
The pillows were extremely uncomfortable. I could describe them as sleeping on a teabag. I woke up with a very bad backache and a neck ache. It was quite noisy. I was hearing everything in the hallway everything above me somebody was running in the hallway. I heard everything. And it’s misleading to make it seem like they have a full breakfast with no charge but it’s only a bagel bar. No other foods are available. Other than that the location is ideal, but that’s about it.
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

6/10 Okay

Charise

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a good stay overall.
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The other hotel patrons were noisy.
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy to get around
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Scott, Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Pamela

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 26, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

6/10 Okay

Shaileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general vicinity but the wifi isn’t the greatest
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 21, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

4/10 Poor

gregorio, newark

Traveled with partner
Liked: Cleanliness
The main reason I gave this hotel a poor rating for the simple fact that the walls, and doors are paper thin with no sound deadening and every one passing through the hallways can be heard. Every single time someone's door closed, it sounded like someone slammed the door shut. These hallways are long with no doorways to separate sections so sounds must be echoing. Hotel room was clean and staff seemed friendly enough.
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 21, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

10/10 Excellent

Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one night, but was very comfy. Very clean, friendly staff, and priced right. Will book again.
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 21, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

ANA

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 21, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Room was clean and bed very comfortable. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 12, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has just been redone and looks lovely. All carpets etc. are brand new. Rooms were beautiful and beds comfortable. Bagel bar and coffee room was very nice. My only suggestion is bring ear plugs! Very noisy and you hear every door opening and closing all night! Really well set up rooms with lots of places to store items and plug your devices in. Close to all mystic attractions.
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 12, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 12, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Micheal

Liked: Property conditions & facilities
Close to all attractions and shops
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 10, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Wilfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 10, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 6, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean. Very comfortable bed. Close to restaurants. Bathroom too small, but that was the only negative.
Stayed 2 nights in Feb 2024
Response from Spark Team on Feb 6, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Spark Team on Feb 5, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Anamika

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money. Stayed here (it was Days INN) a year ago, some good changes now
Stayed 1 night in Feb 2024
Response from Spark Team on Feb 4, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Durell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Clean and good value
Stayed 2 nights in Jan 2024
Response from Spark Team on Feb 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Spark Team on Jan 29, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large with plenty of space for getting ready for a cheer competition! Free hot coffee and tea 24/7, which is much needed on cheer weekends away. Staff was more than helpful and accommodating! ♡♡♡
Response from Spark Team on Jan 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Spark Team on Jan 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Tabitha

Stayed 1 night in Jan 2024
Response from Spark Team on Jan 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

4/10 Poor

Diane

Traveled with partner
Disliked: Property conditions & facilities
Our stay was unpleasant. The first night our room was half flooded and when we went to the front desk my partner was told they had no other rooms available. A few minutes later we received a call from the front desk advising that they could move us to another room. The room we were moved to was a downgrade from what we had paid for but were never offered a credit for the downgrade or for the inconvenience. We would not recommend staying at this property.
Stayed 2 nights in Jan 2024
Response from Spark Team on Jan 15, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

8/10 Good

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No toilet paper in room. Waited 30 minutes after calling the front desk before I walked down to get some. Despite labeled trays for three different varieties of bagels, only plain bagels were put out for breakfast.
Stayed 1 night in Jan 2024
Response from Spark Team on Jan 15, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear from you. We look forward to welcoming you back again soon.

6/10 Okay

Sean

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Spark Team on Jan 14, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.