Ratings based on 1,170 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice hotel near city center

Posted Aug 22, 2016
Pros: location
Cons: the pool, it could have been in better condition
The hotel is just in front of the aquarium and 5 minutes drive of the city center
3 out of 5
by A verified traveler from Mass

Nice hotel very close to aquarium

Posted Aug 20, 2016
Experience would have been better if front desk staff was friendlier. I feel like I inconvencing them
5 out of 5
by A verified traveler from Long Island, NY

Beautiful hotel with a perfect location!

Posted Aug 18, 2016
Excellent location! Clean hotel with great indoor pool. Walked to aquarium and gift shops. Short ride to seaport. Would absolutely stay here again!
Comment from Hotel Management
Aug 22, 2016 by Terri, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Posted Aug 11, 2016
Check in says 3 online but they make you come back for 4. Also, the doors are really loud so it's hard to sleep.
Comment from Hotel Management
Aug 15, 2016 by Terri, Hotel Management
Thank you for this feedback.
5 out of 5
by A verified traveler from Brooklyn, NY

Cannot beat the location!

Posted Aug 10, 2016
Pros: Location & room size
Cons: The jetted tubs were very hard to maneuver in and out. In my opinion, an accident waiting to happen.
Location: Across the street from luxury movie theater, Old Mystic Shopping Village and Aquarium. Just a 5 minute drive to the Seaport and 2 mins to supermarket.
The taff at the hotel was extremely helpful, kind and thoughtful. The location was so perfect that we hardly used the car once we checked in! The rooms were spacious and the bed comfy. It was perfect for our weekend getaway for 2!
Comment from Hotel Management
Aug 15, 2016 by Terri, Hotel Management
Thank you.
4 out of 5
by A verified traveler from d

Wonderful helpful house keeping staff

Posted Jul 31, 2016
I inadvertently left my diamond ring on bathroom counter. When I came back, after the room was cleaned, it was there on counter. The room and counter had been cleaned with all things neatly placed. My only complaint would be the mediocre buffet for breakfast . The waitresses were wonderful for the special orders for eggs, but eggs were cold.
Comment from Hotel Management
Aug 3, 2016 by Terri, Hotel Management
Thank you! I will be sure to pass this on to our housekeeping team. We will look at the buffet and improve it, thank you again.
4 out of 5
by A verified traveler from J. from ct

Nice hotel

Posted Jul 24, 2016
Hotel was ok. Couple of things missing from room. Need a fan in the bathroom after shower mirror all steamed up. Curtains need to block out light better to short. Indoor pool area to hot like a sauna.
Comment from Hotel Management
Aug 3, 2016 by Terri, Hotel Management
Thank you for this feedback. We will work on the items you mention so we can improve.
4 out of 5
by A verified traveler

Nice hotel. Close to all attractions

Posted Jul 21, 2016
We had a wonderful stay. Hotel is in a great spot close to everything. Staff is friendly and helpful.
Comment from Hotel Management
Jul 25, 2016 by Terri, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Nice close to the aquarium and the old village

Posted Jul 11, 2016
Nice, only complaint I have is day of check out housekeeping comes banging on your door an hour before you are suppose to check out, it's rude.
Comment from Hotel Management
Jul 12, 2016 by Terri, Hotel Management
Thank you--my apologies to you on behalf of the housekeeping team, I will be sure to review this with them.
4 out of 5
by A verified traveler from Connecticut

Nice hotel close to restaurants and attractions

Posted Jun 28, 2016
Location: Very conveniently located within walking distance to Starbucks, Grocery store, and many restaurants. Highly recommend Pink Basil Asian restaurant.
We had a very pleasant stay at Hilton Mystic. Very close to the Mystic Aquarium, twenty minutes from Misquamicut Beach. Hotel amenities were great. My daughter loved the indoor pool.
Comment from Hotel Management
Jun 28, 2016 by Terri, Hotel Management
Thank you, our location is the best!