Ratings based on 1,183 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Phoenix

Great Hotel!

Posted Sep 27, 2016
We stopped in Mystic for just a day, but the Hilton is always our go-to choice. They never disappoint. The staff and facility were exceptional. Our room was spacious, clean, and comfortable. A person is always welcome at Hilton hotels.
Comment from Hotel Management
Sep 27, 2016 by Terri , Hotel Management
Thank you for staying with us, it is greatly appreciated. We'll see you again soon.
5 out of 5
by A verified traveler

Posted Sep 26, 2016
My husband and I went to spend our wedding anniversary overnight at mystic we had a blast. This hotel was amazing.
Comment from Hotel Management
Sep 26, 2016 by Terri, Hotel Management
Thank you! and Congratulations on your anniversary.
5 out of 5
by A verified traveler

good tourist stop hotel.

Posted Sep 8, 2016
Location: Mystic Seaport short drive away. Across from small shopping village with multiple dining options. Casinos in area.
located near historic Mystic, CT. Great food. Outdoor gas fireplace / conversation area.
Comment from Hotel Management
Sep 8, 2016 by Terri, Hotel Management
Thank you. I am so pleased you enjoyed our hotel and location. I hope we will see you again soon.
4 out of 5
by A verified traveler from MA

Kid-friendly, convenient location

Posted Sep 4, 2016
Extremely kid friendly and right across the street from Mystic Aquarium. Kind, helpful hotel staff, especially the staff at the hotel restaurant, the Irons - our server, Janice really made our trip! She was so genuinely kind and went out of her way to make our two young children have great lunch/dinner experiences! We would highly recommend this hotel to those traveling with children.
Comment from Hotel Management
Sep 5, 2016 by Terri, Hotel Management
Thank you! So pleased you enjoyed our hotel and fantastic location in the heart of Mystic. See you again soon.
5 out of 5
by A verified traveler from Jersey City, NJ

Nice Hotel in Great Location

Posted Aug 31, 2016
The Hilton Mystic is a beautiful hotel located a short ride to the quaint and gorgeous old Downtown Mystic. The hotel was a lot larger than I had anticipated but everything was clean and in order. Another great addition was complementary shuttle from the hotel to Downtown Mystic! My family and I were able to really enjoy a great evening without the worry of finding parking downtown. Highly recommend this hotel for this and a very accommodating and pleasant staff.
Comment from Hotel Management
Sep 2, 2016 by Terri, Hotel Management
Thank you!! I am so pleased you enjoyed your stay with us and our great location. We will see you again soon.
5 out of 5
by A verified traveler

Great customer service

Posted Aug 28, 2016
Pros: Great customer service
I only stayed one night but experienced exceptional service, especially an interaction I had with a front desk employee named Raven. She was very accommodating. The staff in the restaurant was awesome too! Great location too as it was super convenient to get to the aquarium and other attractions in Mystic. Would definitely stay here again!
Comment from Hotel Management
Aug 31, 2016 by Terri, Hotel Management
Thank you! I am so pleased you enjoyed your stay and our team took great care you. See you soon.
5 out of 5
by A verified traveler from Queens, NY

Perfect for our anniversary getaway!

Posted Aug 24, 2016
Pros: Mood/ambiance Romantic enough for couples/casual enough for families Courtyard Pool Comfortable rooms
This hotel was perfect for our weekend anniversary getaway. The hotel has a modern feel to it and is welcoming to couples and families. Check-in was smooth. The staff was easygoing. The rooms were very clean, the linens were soft and the bed was so comfortable! We used the indoor pool the next morning which was very well maintained, with clean towels for use. The pool room had glass ceilings so there was a comfortable amount of sunlight pouring through in the morning. The gym was not big but good with modern treadmills and weights available for use. We did not have a chance to eat at the restaurant, but outside the restaurant (and visible from the main entrance) is an enclosed courtyard which was just lovely, with string lighting and fire pits at the center. We were very close to the attractions and restaurants in Mystic (we drove around) and literally across the street from the aquarium. Also walking distance were the Old Mystick Village shops. After hanging out in the town and dining during the day, we took a drive to Mohegan Sun at night which was only about 25 minutes away. Foxwoods is also a close drive (about 20 mins). We will definitely be coming back to stay at the Hilton Mystic again. We loved it.
Comment from Hotel Management
Aug 31, 2016 by Terri, Hotel Management
Thank you! I am so pleased you have a great anniversary getaway. We hope to see you again soon.
5 out of 5
by A verified traveler

Nice hotel near city center

Posted Aug 22, 2016
Pros: location
Cons: the pool, it could have been in better condition
The hotel is just in front of the aquarium and 5 minutes drive of the city center
Comment from Hotel Management
Aug 31, 2016 by Terri, Hotel Management
Thank you.
3 out of 5
by A verified traveler from Mass

Nice hotel very close to aquarium

Posted Aug 20, 2016
Experience would have been better if front desk staff was friendlier. I feel like I inconvencing them
Comment from Hotel Management
Aug 31, 2016 by Terri, Hotel Management
I am very sorry my front desk team left you with this impression, I assure we greatly appreciate and are thankful for our guests. Thank you for giving me this feedback.
5 out of 5
by A verified traveler from Long Island, NY

Beautiful hotel with a perfect location!

Posted Aug 18, 2016
Excellent location! Clean hotel with great indoor pool. Walked to aquarium and gift shops. Short ride to seaport. Would absolutely stay here again!
Comment from Hotel Management
Aug 22, 2016 by Terri, Hotel Management
Thank you!