Ratings based on 327 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice Hotel, Mystic Ct.

Posted Jan 4, 2017
Pros: The hotel restaurant "The Irons" was surprisingly good. Do Not hesitate to eat there.
Cons: Reservations should be honored.
If you are traveling to Connecticut near the Foxwoods resort this hotel is a nice stop. First, it is within walking distance to Mystic Village, a quaint shopping area, as well as the Mystic Aquarium. So, both your wife and kids will like it. Second, It is about a half-hour by car to Foxwoods Casino, so if you like gambling everyone will be happy. It also beats the price of a room at the Resort by about 50% per night. One note-the only negative thing I can say about the hotel is that they over booked the room we reserved and it was not available during our stay. So, if you make a reservation be sure (contrary to the advice given by expedia) call and confirm and inquire about the availability of the room you book.
Comment from Hotel Management
Jan 11, 2017 by Terri, Hotel Management
Thank you for sharing this feedback, and for staying with us, it is greatly appreciated. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clinton, MA

Gorgeous Hotel!

Posted Jan 3, 2017
Pros: Modern, Clean, and Comfortable.
Cons: Make bathrooms larger
Location: Right next to the Mystic Aquarium, down the street from Mystic seaport and about a 15 minute drive to Foxwoods Casino.
This Hilton hotel is newly updated and located right next to the Aquarium and Mystic Shops. It is also right down the street from Mystic Seaport. My husband and I booked this hotel because it was close to Foxwoods. We were pleasantly surprised to see how updated and modern this hotel was. The room was extremely clean, quiet, and comfortable. It was newly updated. The only complaint I have is that the bathroom was updated but not expanded- it was a little cramped. The bathroom ceiling looked as though it had about 20 coats of paint on it.
Comment from Hotel Management
Jan 5, 2017 by Terri, Hotel Management
Thank you!
2 out of 5
by A verified traveler

Bad Beds Great Everything Else!

Posted Dec 19, 2016
Pros: Location, Staff, Lobby, and Decorations.
Cons: Bed Comfort
Location: 15 Minutes to Foxwoods right across from Mystic Aquarium
Two friends and myself stopped here to cut our trip to NYC in half and to do a night at Foxwoods. Hotel was very nice, updated, had a great lobby, and lovely fireplaces and decorations! Great location as hotel is 15 Minutes to Foxwoods and right off 95! Buffet Breakfast not worth paying extra for but worth it when included with room. The only negative was the two double beds in the room were very uncomfortable. Most uncomfortable beds I have ever slept in at a hotel and made me very itchy.
Comment from Hotel Management
Dec 22, 2016 by Terri, Hotel Management
Thank you for this feedback.
1 out of 5
by A verified traveler from NJ

A fire alarm went off at 9:00 PM! No one helped!

Posted Dec 17, 2016
Pros: I thought I would have liked it yet I was VERY disappointed!
Cons: The pool water irritated my skin! We waited for over a 15 minutes for a drink at the bar. And over 30 minutes for a chocolate cake dessert at the bar
Location: Lovely location in Mystic Ct. Walking distance to many different attractions!
A fire alarm went off at 9:00 PM and my two small children had just fallen asleep. When the alarm was going off stating to evacuate the building due to a fire an employee in the lobby stated quietly to us that someone pulled the alarm and we just need to wait for the fire dept to come and turn the alarm off. Besides the maintenance employee stating that NO customer service employees addressed the situation. It was 20 degrees out! It was an absolute inconvenience I would think staying at a Hilton would be a stressful enjoyable night. The next morning when I brought it up to the employee at the front desk it was as if they were unaware of the night's event and she acted as if she couldn't be bothered with it.
Comment from Hotel Management
Dec 22, 2016 by Terri, Hotel Management
My most sincere apologies, please know our guests safety is of the utmost importance to us. I am so sorry for your stay not being perfect. Thank you for sharing this with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Close to everything. Update hotel, very clean.

Posted Dec 5, 2016
Great stay. Friendly staff. Beautiful hotel. Very close to all- Starbucks right across the street! Quick shuttle to Foxwoods Resort & Casino. Room was very clean, comfortable bed.
Comment from Hotel Management
Dec 22, 2016 by Terri, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Good Hotel, Nice Room, Great Location

Posted Dec 2, 2016
Pros: Service, cleanliness, location and amenities.
Location: New London is only 10 - 15 minutes away, and all the local attractions of Mystic, including good restaurants, are right outside the door.
We stayed for a mixture of business and pleasure around Thanksgiving, and the hotel was filled with families. The atmosphere was festive but not out of control. This was my second stay and I will not hesitate to stay here again.
Comment from Hotel Management
Dec 6, 2016 by Terri, Hotel Management
Thank you. We are always pleased to read our guests will come back and see us. Thank you for choosing us.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice Clean Hotel Close To All

Posted Nov 28, 2016
Pros: Location, cleanliness, comfort, quiet.
Cons: Greater menu selection for restaurant in lobby.
Very nice accommodations. Clean and well maintained. Appears to have been recently updated.
Comment from Hotel Management
Nov 28, 2016 by Terri, Hotel Management
Thank you so much for your feedback and for staying with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Night stay

Posted Nov 25, 2016
It was only for a night stay, didn't see much of the hotel but was a comfortable stay.
Comment from Hotel Management
Nov 27, 2016 by Terri, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very nice hotel

Posted Nov 8, 2016
Very nice well maintained hotel and breakfast was good too
Comment from Hotel Management
Nov 8, 2016 by Terri, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mystic CT

Location

Posted Oct 11, 2016
Pros: Convenient
This place is great location. Not on the water but close enough to walk to mystic seaport and across from some great eats !
Comment from Hotel Management
Oct 12, 2016 by Terri, Hotel Management
Thank you!