Ratings based on 120 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and clean

Posted Dec 29, 2016
Had a good experience here. Staff was very friendly and helpful, rooms were big and clean, and facilities were very nice (gym, eating area). Would definitely recommend this place.
Comment from Hotel Management
Dec 29, 2016 by Brenda, Hotel Management
Thank you for staying with us. We appreciate your recommendation and we hope you will stay wit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel that missed some of the small details

Posted Dec 20, 2016
Pros: It is well located and the facilities are nicely maintained
Cons: Housekeeping needs some work.
Location: Downtown New London
The lobby is clean, the staff is friendly and professional, the restaurant is a pleasant surprise. But three things spoiled the experience. First, the room thermostat was set to 67 degrees in December. Second, the bed was made so that the blankets did not extend to the pillows. I had to remake the bed. Third, the handle on the bathroom door came off. Small things but I expect the small things to be covered.
Comment from Hotel Management
Dec 21, 2016 by Brenda, Hotel Management
Thank you for staying with us. We appreciate your feedback and apologize that your stay could have been better. We hope you will give us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ma

B

Posted Dec 19, 2016
From start to end was great. Thanks We will consider this location for our next trip.
Comment from Hotel Management
Dec 19, 2016 by Brenda, Hotel Management
Thank you for staying with us. I'm glad your stay was great from start to finish. Please be our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great clean comfy room. Great location.

Posted Nov 14, 2016
Location: Good central location
Great restaurants within walking distance. Nice staff and front desk. Super helpful. Conor checked us in and gave us great restaurant suggestions and breakfast.
Comment from Hotel Management
Nov 14, 2016 by Brenda, Hotel Management
Thank you for staying with us. I'm glad Conor could offer you great customer service. I will share your kind words with him. Please be our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canby, United States of America

Great location

Posted Nov 11, 2016
Pros: Breakfast was better than standard continental breakfasts elsewhere!!
Cons: Can't think of anything!
Location: Everything we needed really close!!
This was so easy to get to from the freeway... and it was super close to where we needed to be for work! Great restaurants close by too! Even found a Walgreen. Everything I needed!! Quiet area!
Comment from Hotel Management
Nov 11, 2016 by Brenda, Hotel Management
Thank you for your kind review. I'm glad you liked our location and our breakfast. Please be our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent restaurant

Posted Oct 12, 2016
Just needed a place to stay for one night, but had a great experience
Comment from Hotel Management
Oct 15, 2016 by Brenda, Hotel Management
Thanks for staying with us. I'm glad you had a great experience. Please be our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Easy check-in, clean room, and convenient shuttle to the nearby casino.
Comment from Hotel Management
Oct 11, 2016 by Brenda, Hotel Management
Thank you for staying with us. I'm glad you enjoyed your stay. Please be our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Located near ferry for quick escape in am

Posted Sep 24, 2016
Pros: The La Luna restaurant
Location: Located 5 min from Cross Sound Ferry. Convenient
Easy to find, large room, clean and minutes from ferry
Comment from Hotel Management
Sep 29, 2016 by Brenda, Hotel Management
Thank you for staying with us. I'm glad you enjoyed La Luna Restaurant and found our location to be convenient to the ferries. Please be our guest again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Needs new mattress.

Posted Sep 17, 2016
Pros: nice location looked new or renovated. easy to get to.
Cons: New mattresses and better training young staff in restaurant.
Location: plenty to do near by.
Everything was pretty good with the one night stay, except for the mattress. it was horrible and should be replaced. Huge hole in the middle that gave us no sleep. Everything else was good. Nice staff, large clean room, clean bathroom. This place was recently built or renovated looks good. A little too cold in the room but thats ok. Morning restaurant staff 2 of 4 workers needed training and experience. Other staff were knowledgeable and helpful. Nighttime staff very good and attentive. Good overall value, if the mattress was replaced.
Comment from Hotel Management
Sep 22, 2016 by Brenda, Hotel Management
Thanks for staying with us. I'm sorry your mattress was not comfortable. I will share your feedback about the breakfast staff to management also. Please be our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from maine

Very comgortable

Posted Sep 17, 2016
Great staff Very comfortable Vivid isn't location
Comment from Hotel Management
Sep 22, 2016 by Brenda, Hotel Management
Thanks for staying with us. I'm glad you had a comfortable stay. Please be our guest again soon.