Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

nice, clean

Posted Aug 27, 2016
the pillows are too thick. You should have different sizes of pillows . We could not sleep on those. ( You have 8 , all thick.).Put 2 of each sizes to accommodate all people ( 2 very thin , 4 medium and 2 thick for ex.)
4 out of 5
by A verified traveler from Albany, NY

Nice hotel close to the ferries

Posted Aug 9, 2016
Pros: location and staff friendliness. The Italian restaurant La Luna is also surprisingly good and reasonable.
Location: The hotel is an easy drive to Mystic and located near the Cross Sound and Block Island ferries. Its an easy bike ride to the ocean park beach.
Aside from its location near the island ferries, the staff is very nice in allowing us to leave our car for extended parking before and after our stay while we were visiting the outlying islands on our bicycles. It saved us extra parking fees and provided a safe place to leave our car.
Comment from Hotel Management
Aug 10, 2016 by Brenda, Hotel Management
Thanks for staying with us. I'm glad you had a nice stay and was pleasantly surprised by La Luna Restaurant. I'm also glad we were able to accommodate your parking needs. Please stay with us again soon.
5 out of 5
by A verified traveler from MA

Wonderful experience!

Posted Aug 2, 2016
Pros: easy to get to off the highway, fairly nice area
Location: Mystic Seaport
The hotel manager Brian was awesome!! He helped us out on an HUGE error that Expedia had made with my booking. The hotel staff is extremely courteous, friendly and helpful. The rooms were spacious, the beds comfortable, the bathroom was clean. Will stay there again when visiting family!!
Comment from Hotel Management
Aug 6, 2016 by Brenda, Hotel Management
We're so happy to hear you had a wonderful experience. I will share your nice comments with Brian and the rest of our staff. Please be our guest again soon.
4 out of 5
by A verified traveler from New York

Nice hotel close to beach

Posted Aug 1, 2016
This was our second stay at this hotel. Very close to ocean park beach, which is a big hit with our kid. The room was clean and comfortable. A short drive to great restaurants in the area like On the Waterfront. Overall it was a great stay...we will probably be back the next time we head to the New London / Mystic area.
Comment from Hotel Management
Aug 1, 2016 by Brenda, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
by A verified traveler from PA

Close to train station

Posted Jul 20, 2016
Pros: Soft pillows
Cons: Fix the broken things in the hotel, don't close the restaurant so early.
Location: For breakfast, Monica's is the place to go. Good food, large portions, friendly staff and reasonable prices. For a good dinner the Copper Grill will n
The hotel is ok, the room was clean and the bed was comfortable. The price was high and the toilet would run and the sink didn't drain properly. My daughter in laws room shower was all hot water. The second night the yelling in the halls woke me up.
Comment from Hotel Management
Jul 26, 2016 by Brenda, Hotel Management
Thank you for staying with us. We appreciate your feedback about your experience. Please be our guest again soon.
5 out of 5
by scott M.

Posted May 31, 2016 on Hotels
Comment from Hotel Management
by Brenda, Hotel Management
Thank you for the 5 stars. Please be our guest again soon.
3 out of 5
by Joanne

Posted May 27, 2016 on Hotels
Comment from Hotel Management
by Brenda, Hotel Management
Thanks for staying with us. Please give us another try soon.
4 out of 5
by MARCONE

Bom hotel. Café da manhã ruim

Posted May 21, 2016 on Hotels
Bom hotel. Café da manhã muito ruim
Comment from Hotel Management
by Brenda, Hotel Management
Thanks for staying with us. I'm sorry breakfast was not satisfactory. Please give us another try soon.
4 out of 5
by A verified traveler

Good stopover , good breakfast nearby .

Posted May 16, 2016 on Hotels
Just a stop over but more than adequate . Great little cafe 3 blocks away - "Sweeties bakery" - top for breakfast
Comment from Hotel Management
by Brenda, Hotel Management
We're glad that you found our Hotel more than adequate. And Sweeties is awesome. Please be our guest again soon.
4 out of 5
by A verified traveler

Would you believe -- no food??

Posted May 15, 2016 on Hotels
Hotel is convenient. Beds are super comfortable. BUt it hS terrible fod servce. AA restaurant that closes down entirely at 9 pm. No room srvice afyer that Nothing. YOu can't even order breakfast for the next morning. Not up to usual standards for )oliday inn for that reason. NO nearby places to eAt either. BUt a great place for breakfast in Muddy Waters, 5 min walk.
Comment from Hotel Management
Jun 17, 2016 by Brenda, Hotel Management
Thanks for staying with us. I have shared your comments with Restaurant management. We hope you will give us another try soon.