In-room safe, blackout drapes, iron/ironing board

Reviews of Quality Inn Mystic - Groton

2.5 out of 5
Quality Inn Mystic - Groton
48 Whitehall Ave, Mystic, CT

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1007 reviews" "
Rating 8 - Good. 288 out of 1007 reviews" "
Rating 6 - Okay. 184 out of 1007 reviews" "
Rating 4 - Poor. 164 out of 1007 reviews" "
Rating 2 - Terrible. 102 out of 1007 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fit the bill for our stay after a concert at Mohegan Sun.
Stayed 1 night in Feb 2024

6/10 Okay

Meredith

Stayed 2 nights in Mar 2024
Response from Stephan on Mar 27, 2024
Dear Meredith, we’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for not delivering an exceptional stay, and would appreciate another chance to earn your business.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and simple. Staff very nice.
Stayed 1 night in Mar 2024
Response from Stephan on Mar 25, 2024
Dear Linda,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mystic-Groton. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serves as encouragement as we strive to continuously improve the quality of our services. Please visit us again soon!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re gambling or watching a show at Foxwoods.15 -20 minutes away bring your sport bike or car . Great windy road , or take the other road if you want. Save money on the room so you can blow it gambling
Stayed 1 night in Mar 2024
Response from Stephan on Mar 18, 2024
Your review made our day, Matthew. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed our Quality Inn and found that it's in a convenient location. Thanks for choosing us, we can’t wait to help you again!

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel. Rooms have been updated. Continental breakfast was convenient. Great location
Stayed 1 night in Mar 2024
Response from Stephan on Mar 18, 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Stephan on Mar 4, 2024
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephan on Mar 4, 2024
Thanks so much for the 5-Stars Jessica! It makes our day. We have passed on your review to our team and look forward to seeing you in our Quality Inn, Mystic again.

8/10 Good

Erin, Groveland

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephan on Feb 19, 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean reasonable pricing
Stayed 2 nights in Feb 2024
Response from Stephan on Feb 15, 2024
Thanks so much for your review Beth! we love getting feedback about our hotel and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
The one thing I didn't like is WiFi was available, but only on a non secure public forum and no Internet was available. I could access WiFi on my phone but did not have any access on my laptop. Free breakfast had limited, but adequate choices. The rest of the facility appeared clean. I didn't utilize the excersize room and the pool is closed for the season.
Stayed 2 nights in Feb 2024
Response from Stephan on Feb 15, 2024
Dear Lisa, We're sorry to hear that you had a problem connecting to the internet during your stay. We understand how frustrating this can be and we apologize for any inconvenience. We didn't have any outages in our service so that would mean your laptop had some type of firewall blocking you from connecting to a public access point. Please contact us directly at so that we can help direct you to enjoy our high speed internet..

6/10 Okay

Diana

Traveled with partner
Liked: Staff & service
The toilet was not attached to the floor so it wobbled and made awful noises. Areas were a mess from obvious upgrading- husband saw a cockroach scurry under the tv stand just before we were leaving
Stayed 2 nights in Feb 2024
Response from Stephan on Feb 13, 2024
Dear Diana, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We have a reputable pest agency that routinely treat our rooms and assures us that this type of pest is not present at our facility but we will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. Very friendly front desk staff. No problem with requests. Very accommodating.
Stayed 1 night in Feb 2024
Response from Stephan on Feb 13, 2024
Hi Sherry, I’m so pleased you enjoyed staying at our location! I’ve passed your feedback about your compliments and I know they’ll be thrilled to hear how much you loved your stay. Please let us know if there is anything else we can help you with. We look forward to serving you again in the future!

10/10 Excellent

Deneen

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They are remodeling the hotel and the changes are very nice. Rates are usually a reasonable and they are close to the casinos. They are also pet friendly which I appreciate. The staff is friendly and helpful and the free coffee 24/7 is also nice. I did get locked out of my room (key card no longer worked) when I was loading my car to leave (had to make two trips and found myself locked out after the first trip). Key cards should work until check out time and it was only like 10:15. Also the vending machine they have does not work and there are not any options to get snacks or something to drink (you should bring your own food). Those two things would be my only minor complaints, but I would stay here again.
Stayed 1 night in Feb 2024
Response from Stephan on Feb 13, 2024
Thanks so much for your review Deneen, we love getting feedback about our Quality Inn and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

2/10 Terrible

Monee-Ketera

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very uncomfortable to stay at during my 4 day stay. They are currently doing construction on the other 2 floors so there’s a lot of construction workers hanging around and making noise early in the morning. There was a guest who had two dogs and the dogs barked all night. There is also guest who actually live there so they kinda roam the halls which also is a safety hazard for young women who stay here.
Stayed 5 nights in Feb 2024
Response from Stephan on Feb 15, 2024
Dear Monee-Ketera, We're sorry to hear that you had a negative experience at our hotel. We take your comfort very seriously, and we apologize for falling short in this area. The work being done is within a reasonable time frame to not disturb a good nights rest. The team is kind and courteous so it is surprising that this was a concern as we have never had a complaint on the construction crew. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better

10/10 Excellent

Diamond

Stayed 4 nights in Jan 2024
Response from Stephan on Mar 25, 2024
Thanks so much for the 5-Stars Diamond! It makes our day. We have passed on your review to our team and look forward to seeing you in our Quality Inn, Mystic again

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are always clean. The sheets smell clean and are very soft. The mattresses are on the harder side but good. Great staff. Very clean facility. The only down side is the continental breakfast went downhill. No more eggs and sausages. Only waffles, some cereal. The orange juice machine is out of order. The ice machine on the 1st floors been out of order for many months. Other than those slight inconveniences, it is a very good stay for the money. If you want a safe, clean place to sleep only, its perfect
Stayed 2 nights in Jan 2024
Response from Stephan on Jan 29, 2024
We appreciate you taking the time to leave us a review, Glenn. You keep us on our toes, there is a back order on OJ but the other selections are ready and available for our complimentary breakfast and we’re so happy to hear that you had an overall good experience. The third ice machine will be up in due time as well as the complete remodel to the second floor. Let us know if we can do anything else for you.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms clean and comfort
Stayed 2 nights in Jan 2024
Response from Stephan on Jan 29, 2024
Thanks so much for your review David, we love getting feedback about our Quality Inn, Mystic and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

10/10 Excellent

Tuere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Early checkin was available.
Stayed 1 night in Jan 2024
Response from Stephan on Jan 29, 2024
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

8/10 Good

Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel inn! I like it!
Stayed 1 night in Jan 2024
Response from Stephan on Jan 29, 2024
We really appreciate you taking the time to leave us your4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Rich

Stayed 1 night in Jan 2024
Response from Stephan on Jan 29, 2024
Thanks for the 5-stars Rich, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

8/10 Good

Bairon

Stayed 1 night in Jan 2024
Response from Stephan on Jan 19, 2024
Hi Bairon, I’m so pleased you enjoyed your stay! I’ve passed your feedback about our hotel will be shared with our team. Please let us know if there is anything we can do to help!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephan on Jan 16, 2024
Thanks for the 5 stars Nancy, your review is let's us know we’re doing something right! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Have a nice day

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice to my needs
Stayed 1 night in Jan 2024
Response from Stephan on Jan 16, 2024
Thanks for the 5 stars Ricky, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Stephan on Jan 10, 2024
Thanks for the 5 stars John! your review is a great way to let us know that our focus is still on making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Have a great day.

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Stephan on Jan 10, 2024
Dear Robert, We're sorry to hear that you had a long wait time for your stay and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. Please contact us directly at our location so we can better understand your concerns.

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated room
Stayed 1 night in Dec 2023
Response from Stephan on Jan 10, 2024
Thanks so much for your review Jay, we love getting feedback about our renovations and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
I plan on staying again
Stayed 1 night in Jan 2024
Response from Stephan on Jan 10, 2024
Thanks for the 5 stars Kathleen, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

6/10 Okay

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in a very good place for visiting Mystic. The staff and hotel was very nice and clean. The beds were very hard and the walls thin.
Stayed 3 nights in Dec 2023
Response from Stephan on Jan 7, 2024
Dear Lorraine,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mystic-Groton. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They just renovated and the property looks great. Clean and we stay often when we goto Mohegan sun. The king matress was harder than I would have liked and cpuld just start to feel the springs, the continental breakfast was a little scarce but I will continue to stay there. Smells clean, was clean, felt safe. Excellent quality for the price!
Stayed 1 night in Dec 2023
Response from Stephan on Jan 2, 2024
Thanks so much for your review Glenn, we love getting feedback about our hotel and take pride in our customer service. Please get in touch whenever your back in Mystic so that we can continue to make your day!!

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023
Response from Stephan on Dec 16, 2023
Thanks for the 5-star review, Ronald. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Ye Lin, elmhurst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RANYA on Dec 9, 2023
Thanks for the 5 stars Ye Lin, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

Douglas

Traveled with partner
When we arrived, the property was very well maintained on the outside. The front desk clerk was extremely courteous, professional, and accommodating. The lobby, the hallways, and especially our room was clean and very comfortable. I would recommend this hotel to anyone.
Stayed 1 night in Dec 2023
Response from RANYA on Dec 9, 2023
Thanks for the5 stars Douglas, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Entire Staff esp Front Desk very helpful friendly and accommodating to any ?s or needs we had We would def come back - A lil dated Hotel but affordable and close to town and Exit 95 for our Travel needs we miss Mystic already Great trip 👍🎄❄️🚢🚢🎄☕️ breakfast included was also very nice and enjoyable 👍☕️🧇🍎
Stayed 2 nights in Nov 2023
Response from Stephan on Dec 5, 2023
Dear Anne,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mystic-Groton. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 Good

Paul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Storm drains were hidden by leaves & pet fell into grate up to his chest..!! Minor abrasions on front legs. General area around parking lot cluttered with old chairs, pallets & junk. Main hall ice machine not working. End of main hall where backup ice machine was is cluttered with old chairs strewn about, trashy appearance.
Stayed 1 night in Nov 2023
Response from Stephan on Dec 5, 2023
We apologize your stay did not go as expected. Due to the remodel we temporarily needed the space. We hope to better serve you in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is set in back for privacy. staff was professional and on the ball. Very Nice
Stayed 4 nights in Nov 2023
Response from Stephan on Dec 5, 2023
Thanks for the 5/5 Ruth, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with very comfortable beds. Staff was extremely friendly and helpful
Stayed 2 nights in Nov 2023
Response from Stephan on Dec 5, 2023
Thanks for the 5/5 review, Tracy. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy all night long. Noise came from guests above us constantly. It was like they never slept.
Stayed 1 night in Nov 2023
Response from Stephan on Dec 5, 2023
We really appreciate you taking the time to leave us your 5/5 review. It means a lot to the whole team, and we’d love to have you back very soon. We will be sure to tell others to mind to noise level when notified.

10/10 Excellent

Donald Galarneau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Stephan on Dec 5, 2023
Thanks for the 5-star review, Donald. You made our day! We look forward to making your day again real soon.

6/10 Okay

Loubert

Liked: Staff & service
Me and my wife could every single noise throughout the hallways
Stayed 1 night in Nov 2023
Response from Stephan on Nov 21, 2023
Where sorry your stay did not go as expected, this is not the norm for our hotel as we will let guest know of our quiet hours once notified from a guest concern.

6/10 Okay

Julia

Traveled with family
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Stephan on Nov 21, 2023
We apologize your stay did not go as expected. We hope to better serve you in the future.

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too high. Very difficult to get in and of bed. Hanficapped people woul not be able to sleep in beds.
Stayed 1 night in Nov 2023
Response from Stephan on Nov 21, 2023
We apologize that your stay did not go as expected. Our new furniture is ADA certified in height. We hope that this does not stop you from giving us another chance in the future.

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are checking was seamless after booking on Travelocity. We had a great quick visit and everything went fine
Stayed 1 night in Nov 2023
Response from Stephan on Nov 18, 2023
Thank you for taking the time to complete our online survey. Your feedback is important to us. We hope to see you again soon.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Stephan on Nov 18, 2023
Thank you for taking the time to complete our online survey. Your feedback is important to us. We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Visit
Overall the hotel was a good experience. We’ve stayed here before. Only issue is not in the hotels control. It’s obnoxious other guests after hours. Folks do not know how to respect other guests.
Stayed 1 night in Nov 2023
Response from AGM on Nov 18, 2023
Dear Brian, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mystic-Groton. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,

10/10 Excellent

Valesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night and it was worth the money spent.
Stayed 1 night in Nov 2023
Response from Stephan on Nov 18, 2023
Thank you for taking the time to complete our online survey. Your feedback is important to us. We hope to see you again soon.

6/10 Okay

Coral

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was a last minute one night stay. 15 mins to Foxwoods which was convenient for our plans. It seemed okay until I went to lay down and there was hair on the bed sheets. They smelled clean so maybe from the dryer but it should be checked before placement. Breakfast was okay. A couple different choices. One of the half and half’s were expired. Overall stay was okay for one night. Staff is nice.
Stayed 1 night in Nov 2023
Response from Stephan on Nov 18, 2023
Thank you for taking the time to complete our online survey. Your feedback is important to us. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
The hotel was clean the staff was courteous and friendly it was quiet with lots of nearby restaurants the price was worth it I would stay here again
Stayed 1 night in Nov 2023
Response from AGM on Nov 11, 2023
We are glad your stay went well and hope to see you again in the future. Have a nice day!

10/10 Excellent

Alexus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 1 night in Nov 2023
Response from AGM on Nov 11, 2023
We are glad your stay went well and hope to see you again in the future. Have a nice day!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice place would stay again.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 11, 2023
We are glad your stay went well and hope to see you again in the future. Have a nice day!

10/10 Excellent

Cheryl

Traveled with group
Everything was fine
Stayed 1 night in Nov 2023
Response from AGM on Nov 11, 2023
We are glad your stay went well and hope to see you again in the future. Have a nice day!