In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Red Roof Inn Mystic - New London

2 out of 5
Red Roof Inn Mystic - New London
707 Colman Street, Building A, New London, CT

Reviews

5.6
Rating 10 - Excellent. 129 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 200 out of 1000 reviews" "
Rating 4 - Poor. 184 out of 1000 reviews" "
Rating 2 - Terrible. 280 out of 1000 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

michael

Disliked: Cleanliness, amenities, property conditions & facilities
i was notcomfortable. it was loud. people hanging outside. this is a welfare motel and shouldnt be renting rooms to travlers who need to sleep and bathe comdtably and safely
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 19, 2024
Hi Michael,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Arismari

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was near the casino but the room s.ellwd like there was a dog in there not too long ago.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Arismari,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address this issue promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and deodorized to eliminate any lingering odors. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

dennis

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 28, 2024
Hi Dennis,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice personnel
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 3, 2024
Dear Lisa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MYSTIC - NEW LONDON. I am happy to read that you found personnel to be nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Marquis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My stay was pretty good it’s did its job but the only thing that spooked me that there was bug in my bed so I don’t know if it’s there’s more bugs or it was just the one one bug but my stay was overall was very very good
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 26, 2024
Dear Marquis,I appreciate you sharing your feedback following your stay at the RED ROOF INN MYSTIC - NEW LONDON. It was great to read that you had an overall good stay with us. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dilraj, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 14, 2024
Dear Dilraj,Thank you for taking the time to write a review of your stay at the Red Roof Inn Mystic - New London. It's great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 Okay

charles

Traveled with family
Liked: Staff & service
Easy to get in and out the biggest things the place needs a good upgrade and repairs rooms are out dated. Property could use a good cleaning. Close to shopping and food just don't go to the Denny's just saying
Stayed 6 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 14, 2024
Hi Charles,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. I'm happy to read that you took liking to the convenience of our property to eateries around the area. However, you indicated that you weren't satisfied with our cleanliness. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

8/10 Good

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed something cheap and close To the casino. We slept showered and left. Nothing fancy but just what we needed. Will definitely go again. 70$ on a Friday night??!!
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 11, 2024
Hi Erin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. It's nice to read that you took advantage of our hotel's convenience and prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom sink didn’t work. I had to wash and brush my teeth in the bathtub.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 12, 2024
Hi Jennifer,This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team will address the issue promptly to ensure it is resolved for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean. Very poor sound isolation. Noise from next room during night
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Vladimir,We appreciate your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience you experienced due to noise from the neighboring room. Our team strives to maintain a peaceful atmosphere for all guests, and we understand the importance of sound isolation. We will review this concern to ensure a better experience for our future guests.

4/10 Poor

Jose

Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 21, 2024
Hello Jose,I sincerely apologize that your stay at our Red Roof Inn Mystic New - London didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 16, 2024
Hi Ricky,Thank you for your kind words! We are thrilled to hear that our staff made a positive impression on your stay. Providing exceptional service and a welcoming atmosphere is a top priority for us, and it's wonderful to know that our team's efforts were appreciated. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Verlaine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 16, 2024
Hi Verlaine,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Poor

Keith

Shower horrible
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Keith,Thank you for your feedback regarding your recent stay at our hotel. We are committed to providing a comfortable and enjoyable stay for our guests, and it's disheartening to learn that we fell short of your expectations in this regard. Your feedback is valuable, and we will investigate the issues with the shower to ensure it meets the standards we strive for. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Joshua,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

4/10 Poor

Cassandra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Cassandra,We're sorry to see that you rated your stay with us a 2 out of 5. We apologize for any inconvenience you may have experienced during your time at our hotel. If you would like to provide us with more details about your stay, please reach out to our hotel directly so that we can address any issues you encountered. We value your feedback and hope to have the opportunity to better serve you in the future.

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Julius,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Guest Relation Management` on Dec 19, 2023
Hi Peter,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with reasonable price 😁 Rooms were decent as well, the area was safe and sound , the staff were friendly the food was also 👍 nice
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 18, 2023
Thank you, Stephan, for taking the time to share your feedback regarding your experience at the Red Roof Inn Mystic - New London. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our comfortable, and decent rooms with reasonable price, the area was safe and sound, our friendly staff and you enjoyed the food. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to complain about its 10 out of ten for me😁 . I would definitely….
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 18, 2023
Thanks for sharing this perfect rating, Patrick, following your stay at the Red Roof Inn Mystic - New London. It's great to see you enjoyed your stay and there was nothing to complain about. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Shree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect 👍 the area was safe and sound there was no any kind of disturbance and everyone was welcoming and friendly overall everything was great 😁😁😁
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 15, 2023
Hi Shree,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our location to be perfect and the surrounding area safe and welcoming. Creating a safe and enjoyable environment for our guests is a top priority, and we are delighted to know that we succeeded in providing a disturbance-free and friendly atmosphere. Your satisfaction is our ultimate goal, and it's gratifying to learn that you had a great overall experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was missing a mini fridge and a microwave. It was not a clean establishment.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Alicia,We apologize for any inconvenience you may have experienced during your stay. Our hotel strives to provide the best possible amenities for our guests, and we regret that a mini fridge and a microwave were not available in your room. We appreciate your feedback regarding cleanliness and will share it with our housekeeping team to ensure that similar issues are avoided in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Abhaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect 👍 the rooms were decent and staff were very friendly and helping Thank you red roof for woderful time😁 I will visit again😁
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 7, 2023
Hi Abhaya,Thank you for taking the time to share your positive feedback about your recent stay with us at Red Roof! We're delighted to hear that the location was perfect for you, the rooms were to your satisfaction, and that our staff was friendly and helpful. Creating a wonderful experience for our guests is what we strive for, and your kind words motivate us to continue delivering excellent service. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful time.

10/10 Excellent

Lorrie

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Lorrie,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Abhaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important thing was I didn’t feel alone because staff were very friendly and welcoming. The area was very good and safe 😁😁thank you guys😁😁
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Abhaya,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are delighted to hear that you had a positive experience and felt a sense of warmth and hospitality from our staff.Our team takes great pride in providing excellent service, and it's truly heartening to know that their friendliness and welcoming attitude made a positive impact on your stay. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 Good

Chad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
No frills quite and clean, most important things. Very friendly staff.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Chad,Thank you for sharing your positive experience with us! We appreciate your compliments on our clean and quiet facilities, as well as our friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Carmina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like in this hotel. The door to the bathroom did not close, no soap in the dispenser, the shower didn't work properly. There was a guy rapping at 3am outside, I felt unsafe at this hotel.
Response from Guest Relation Management on Nov 15, 2023
Hi Carmina,We take your feedback seriously, and we will address each issue you mentioned. Our maintenance team will promptly attend to the door, soap dispenser, and shower concerns to ensure they are resolved for future guests. We also take your safety concerns seriously, and we will review our security measures to create a more secure environment for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Jill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was great. Our neighbor not so much but the motel was definitely one of the better ones we have been in lately
Response from Guest Relation Management on Nov 13, 2023
Hi Jill,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our hotel great and that it stood out as one of the better ones you've experienced lately. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your recognition of our efforts. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Evelia, Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 9, 2023
Hi Evelia,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had an excellent stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Jameson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 6, 2023
Hello Jameson,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Ribert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Ribert,Thank you for choosing to stay at our hotel and for your feedback. We appreciate your positive rating and are delighted to hear that you enjoyed your overall experience with us. We value your patronage and hope to welcome you back in the future.

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was good the beds and pillows were so stiff we all had back and neck pains.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sherry,Thank you for sharing your feedback with us. We truly appreciate your compliments on our service. We apologize if the comfort of our beds and pillows did not meet your expectations. We value your input and will pass this along to our team for future improvements.

6/10 Okay

Lourdes

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Lourdes,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

jessly, New Britain

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They have very shady practices, I had put I would pay at the hotel at 1pm when check in is at 3pm they were charging my card stating because it’s policy and it’s Saturday. You have 24 hours to cancel, I do not disagree with them charging my card but not at 1pm this can be done by 6-7pm giving the customer time to show up. Felt this is very shady and not right. I have stayed in plenty of hotels this has never happened. not reserving a room here ever again
Response from Guest Relation Management on Oct 31, 2023
Hi Jessly,It's essential that guests are provided with clear and fair policies, and I understand your concerns. Your comments will be shared with the hotel management, and we will take your feedback into consideration to improve our policies and ensure a more customer-friendly experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Devar, Brooklyn

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelt like mold, very small, pillows had black stains, bathroom incredibly small, curtains were a moldy yellow and black. Outside the hotel was dirty and the people around seemed sketchy. This property felt like it was made for prostitutes and drug addicts. We entered the room, looked around and left instantly. To say The images online were deceiving is an understatement.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 24, 2023
Hi Devar,Thank you for your feedback regarding your recent stay at our hotel. The issues you encountered, such as the room smell, the size of the room, the condition of the pillows, bathroom, curtains, and the overall environment outside the hotel are completely unacceptable and do not reflect the standards we aim to provide. Your feedback is invaluable, and we take these matters very seriously. We will conduct a thorough review and address these issues immediately to ensure that our rooms and property are clean, safe, and comfortable for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jose

Stayed 2 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 22, 2023
Hello Jose,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

thomas

Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 22, 2023
Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mystic - New London. I'm sorry to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 Poor

Carol

Traveled with partner, Traveled with pets
Disliked: Amenities
This was a very disappointing experience. Even though we called ahead and we’re told it would not be a problem,the room was not ready when we arrived for early check in and we had to wait for two hours. Once in the room, there were no bulbs in the reading lams over the beds. Someone did come to install them after we reported the lights were not working. The bathtub had stains. Small bugs were seen on the bathroom counter in the morning. On the positive side, the beds were comfortable and sheets were clean. We chose RRI because we have a cat and know of their pet friendly policy. We will not stay here again.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Carol,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is extremely valuable, and we will be investigating each of these matters to ensure they are addressed promptly. We are pleased to hear that you found the beds comfortable and the sheets clean, but it's clear that improvements are needed in other areas. We genuinely appreciate your understanding and hope you may consider giving us another chance to provide you with a more satisfactory stay in the future.

8/10 Good

braulio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Braulio,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Ronald,Thank you for your positive review! We're glad you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Good

Florence K

Liked: Cleanliness
Clean and comfortable bed.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Florence,Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you found your room clean and the bed comfortable. Providing a comfortable and pleasant stay for our guests is our top priority, and we're glad that we met your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back for more comfortable and enjoyable stays in the future.

2/10 Terrible

kaitlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here, its cheap for a reason. The place was so unsanitary, there were roaches and im still trying to get my refund from this place. They also make you put down a $100 deposit, they dont tell you about until you check in. The area was super unsafe.
Stayed 3 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 8, 2023
Dear Kaitlyn,I appreciate you sharing your feedback following your stay at the RED ROOF INN MYSTIC - NEW LONDON. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed in room no fridge, not enough towels,bathroom needs work just felt like we were staying in a slum..
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Guest ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 Poor

Argiro

Disliked: Staff & service, property conditions & facilities, room comfort
Very small bathroom, bottom of door broken and splintering. Very uncomfortable pillows. Door difficult to lock.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 24, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Mystic - New London, Argiro. I am sorry that your experience did not meet your expectations. You stated that the small bathroom and the broken door described, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a funeral, when we came back it was quiet all night.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Kathleen,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Marcelys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 22, 2023
Hello Marcelys,Thank you for taking the time to write a review of your stay at the Red Roof Inn Mystic - New London. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

Beatriz

Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 22, 2023
Hello Beatiz,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Mystic - New London. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid Avoid Avoid
The staff was nice, but the property was just gross. Bugs in the bathroom. The cover fell off the bathroom fan, which doesn't work. Empty spot where a refrigerator once was, with the gross plastic tray still there. Peeling paint, stained and chipped tub, ancient yellowed telephone, burned out lights, small pillows with discolored cases... I could keep going on. And, someone definitely entered my room after I checked in and left the property. I don't suspect foul play, I think housekeeping may not have been quite finished, but it was still unsettling.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 19, 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. It's completely unacceptable that you found bugs in the bathroom and experienced multiple issues with the room's condition, including the bathroom fan, missing refrigerator, peeling paint, and various other maintenance and cleanliness issues. Additionally, I understand that your experience of someone entering your room after check-in was unsettling, even if it may have been related to housekeeping. Please know that we will be conducting a thorough review of our housekeeping and maintenance procedures to address these issues promptly and prevent any recurrence. We are committed to providing our guests with a comfortable and enjoyable stay, and we take your feedback as an opportunity to improve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Eric

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Eric,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.