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Reviews of Residence Inn by Marriott Mystic Groton

3 out of 5
Residence Inn by Marriott Mystic Groton
40 Whitehall Avenue, Mystic, CT

Reviews

8.2

Very Good

Rating 10 - Excellent. 371 out of 784 reviews" "
Rating 8 - Good. 238 out of 784 reviews" "
Rating 6 - Okay. 88 out of 784 reviews" "
Rating 4 - Poor. 50 out of 784 reviews" "
Rating 2 - Terrible. 37 out of 784 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelli

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Room service never came. Definitely outdated but fine overall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and good location
Stayed 1 night in Mar 2024
Response from Sara Gonzalez on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with breakfast, only eggs served scrambled, boiled, with cheese on a English muffin or quiche... no turkey sausage, no bacon, no ham no m meat at all... c'mon Marriott let's never let that happen again
Stayed 2 nights in Mar 2024
Response from Sara Gonzalez on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, super clean staff was friendly, shaleen was so welcoming and friendly, the only issue was the bed and pillows, mattress was so hard and uncomfortable I couldn’t sleep and when I did fall asleep briefly I woke up with pain and numbness in my back and shoulder, pillows were lumpy and thin no support , might be time to upgrade the mattresses but everything else was great.
Stayed 1 night in Feb 2024
Response from Sara Gonzalez on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service
Ran out of food during breakfast and area dirty
Stayed 1 night in Feb 2024
Response from Sara Gonzalez on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean facilities.
Stayed 2 nights in Feb 2024
Response from Sara Gonzalez on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Erin

Stayed 1 night in Feb 2024
Response from Sara Gonzalez on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Laura

Traveled with family
Front desk staff was friendly. The in-room kitchen appliances were good and clean. One bathroom door was beat up— holes from a hook that must’ve been installed once were there as well as other large scratches. The carpeting could be replaced.
Stayed 2 nights in Feb 2024
Response from Sara Gonzalez on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara Gonzalez on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Everything good
Stayed 1 night in Jan 2024
Response from Sara Gonzalez on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Kristen

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump!
I am extremely disappointed in my stay at this hotel. I was charged by Hotels.com when I booked the reservation and then the hotel also charged me and refused to refund. Also, we waited an 2 extra hours to check in because they had no one to clean the room due to being short staffed. The only thing I had going for it was it was affordable, and close to aquarium at least we thought so. Terrible customer service when I called to discuss the refund. I got put off three different times. Finally, after waiting for the refund for three weeks I got someone on the phone that just continued to argue with me instead of crediting the fraudulent charge.
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Jan 14, 2024
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

8/10 Good

JENNIFER, Bronx

Traveled with family
Liked: Cleanliness, staff & service
It was good that they have 2 bedrooms
Stayed 2 nights in Dec 2023
Response from Sara Gonzalez on Jan 14, 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Lousy customer service
Our reservation indicated check in was 3:00 and check out was at 11:00. When we got at the hotel around 12:30. We were told at the front desk, that check in was 4:00. We had to drive around until after 3:00 until are room was ready. While in our room we had to call the front desk several times to get fresh towels, coffee for the coffee maker and an extra pillow. Response we kept getting from the front desk was that they were out of those items. For the complimentary breakfast they kept running out of food less than 1 hour after it started. Since it was a New Year' s weekend, they seem to be unprepared. A lack of house keeping available at the time that the hotel was fully booked that weekend.
Stayed 2 nights in Dec 2023
Response from Sara Gonzalez on Jan 14, 2024
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Madeline

Traveled with family
Liked: Staff & service
Staff was excellent and room seem cleaned but had a damp towel in the bathroom and no clean fresh towels. Had to ask for towels, bedding for sofa bed, blankets and coffee maker and was brought to room. No hot tub at the pool.
Stayed 1 night in Dec 2023
Response from Sara Gonozalez on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Jillian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Jan 14, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kimberley

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Jan 14, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Rafael del

Stayed 2 nights in Dec 2023
Response from Sara Gonzalez on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Olta

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Kyle, North Attleboro

Traveled with partner
Very nice guy checked us in. Room was decent size. Bed was uncomfortable. Room was loud. People coming in and out of hotel all hours of night (loud and possibly drunk?). There are better options in the area
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Jan 1, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Caitlyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Dec 18, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOLO STAY IN MYSTIC
Central location in Mystic, CT. The lobby had festive decorations. The pool and breakfast are easily accessible. Check in was easy and staff was professional and efficient. My room was large and comfortable, clean with all the amenities of a residence. I like the swiveling TV. Bathroom was large with heated lamp. Check out was easy.
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Dec 18, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Venues

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing in my opinion, my boyfriend and I got here super early from NYC and check in isn’t until 4pm typically, they allowed us to check into a room that was available, it was definitely cozy and quiet. We had a nice little kitchenette that allowed us to do a bit of cooking, having a free breakfast in the morning as well is great too, they have a vast selection and take time to prepare and stock everything for visitors. We used the gym which helped us keep to our usual regimen a bit as well, and we walked pretty much everywhere since the olde mystic village is less than a 15 min walk from the hotel. There were two occasions during the week where staff baked cookies and brownies for those staying at the hotel (we got brownies the day we were leaving and it was amazing.) Some of the reviews are mixed but from what we encountered, it felt comfortable and cozy, nice and quiet and just everything we needed for the few days away from the chaos of the city. We will be coming again soon, hopefully for the summertime when a lot more of the outdoor activities and events are happening, but we did so much in the past couple of days that despite it being colder, we still had an amazing time. Thank you all for making our little vacation one of the most memorable ones.
Stayed 4 nights in Dec 2023
Response from Sara Gonzalez on Dec 11, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

GEORGE

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Marriot rewards member and worst condition Marriot ever stayed at, room curtains all had holes in them, kitchen draws were busted and falling apart. also room had a fireplace but that did not work either.
bedroom
living room
kitchen
bedroom
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Dec 11, 2023
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on Dec 11, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Sachin, Yonkers

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
My experience was not great with Residence Inn. Had to change 3 rooms across 2 different blocks on a super cold night. First room did not have thermostat working. Technician was not able fix that. In the 2nd room again the thermostat was not working, but the technician was able to fix it. But this room was not cleaned. Dirty bed linens were still in the sofa bed. There was a dirty bowl in the sink. So had to change the room again. In the 3rd room too the sofa mattress was dirty and the room was not vacuumed properly. The front desk staff tried to replace the sofa mattress from other room, but that too was dirty. After all this waiting and shuffling we did not have any more patience or strength to change the room again. Definitely not a Marriott experience. Felt like a 2 star motel stay paying a higher rate for the Marriott brand. Breakfast was mostly the usual continental spread which again we have had better in other Marriott hotels.
Stayed 1 night in Nov 2023
Response from Sara Gonzalez on Dec 5, 2023
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sara Gonzalez on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The curb coming into the driveway heading to the parking lot was out too far in the driveway.
Stayed 3 nights in Nov 2023
Response from Sara Gonzalez on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Sara Gonzalez on Nov 27, 2023
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Tammyanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sara Gonzalez on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Sebastian

Stayed 1 night in Oct 2023
Response from Sara Gonzalez on Oct 29, 2023
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Sydney

Stayed 1 night in Oct 2023
Response from Sara Gonzalez on Oct 29, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Prasanta

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2023
Response from Sara Gonzalez on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

DANIEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
derty , non friendly staff, no cleaning between 2
Stayed 2 nights in Sep 2023
Response from Sara Gonzalez on Sep 27, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from Sara Gonzalez on Oct 7, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Doulgas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
A good portion of the rooms had no A/C due to mechanical failures. Not particularly well cleaned. Hoping to get a refund
Stayed 1 night in Sep 2023
Response from Sara Gonzalez on Sep 10, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sara Gonzalez on Sep 10, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

maria

Stayed 1 night in Sep 2023
Response from Sara Gonzalez on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

SCOTT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcomed when arriving. Rooms clean and large. All home amenities. Great shower hot and tons of pressure. Will atay again...
Stayed 1 night in Sep 2023
Response from Sara Gonzalez on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very happy with this hotel and our stay. The room was great and we loved the studio feel with a small dining area and full kitchen. The breakfast was great. I really enjoyed the biscuits with gravy, but there was a ton of options. They had a basketball court which was a nice touch and were very close to everything. The pool was a bit cold and a little cloudy, but overall we were happy. We traveled with a family of 5 including a baby.
Stayed 1 night in Aug 2023
Response from Sara Gonzalez on Sep 2, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Patricia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The pull out couch’s mattress was stained leaving one of our party to sleep on a too small couch. The promised queen sized bed was actually a double bed. Too tight quarters for three people.
Stayed 1 night in Aug 2023
Response from Sara Gonzalez on Aug 13, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Linda

Traveled with family
Stayed 3 nights in Aug 2023
Response from Sara Gonzalez on Aug 13, 2023
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Karen, Richboro

Traveled with family
Liked: Staff & service
This property needs a lot of updates. Our room was quite outdate. The staff was very nice.
Stayed 2 nights in Aug 2023
Response from Sara Gonzalez on Aug 13, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Terry, Merrimack

Stayed 1 night in Aug 2023
Response from Sara Gonzalez on Sep 2, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Jose

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is old and many common areas are dirty, like rugs, the elevator, etc. The rooms are cleaner but not good enough. We wanted to shower but there weren’t shampoo, conditioner, nor bath gel in the recipients. We asked to the main desk, we waited more than 30 minutes and when we called again, they said there is no one to come. I had to look for house keepers in other floors to ask for the toiletries. But the housekeeper started to telling me that they don’t had bath gel because someone forgot to buy… I told them to give me the other stuff because I was wasting my vacations time by waiting to have the things that should be there when I received the room.
Stayed 2 nights in Jul 2023
Response from Sara Gonzalez on Aug 2, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Mallory

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I've stayed here 2 times prior to Covid and had great experiences. This time was disappointing. The room and linens weren't clean. Room service never came to clean our room our entire stay even though we called. The front desk told us there were no hair dryers even though it's listed on the site. There was a door propped open to the building with a chair, a smell of marijuana soaked the hallways one night. The breakfast was great on a positive note, and the employees who worked at the breakfast were fantastic.
Stayed 2 nights in Jul 2023
Response from Sara Gonzalez on Aug 2, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Leah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Find another place to stay. It was dated and dirty.
Stayed 1 night in Jul 2023
Response from Sara Gonzalez on Jul 26, 2023
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointing, cleanliness issues
Was very disappointed in the cleanliness / condition of the hotel during my stay, particularly given the $325 night price. The carpets in the room and throughout the hotel were dirty / stained and needed vacuuming. The hand sanitizer dispensers on the walls were all empty. The gym was very bare bones, and the breakfast was so-so. The air conditioner in the bedroom made a lot of noise, was very bright when trying to sleep, and prevented closing of the blinds completely. There was no soap in the room, and one of the towels was dirty. When checking out, no one asked how my stay was. There were also stains on the couch in my room. Overall, the place needed a significant make over.
Stayed 1 night in Jul 2023
Response from Sara Gonzalez on Jul 25, 2023
We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Martin

Stayed 1 night in Jul 2023
Response from Sara Gonzalez on Aug 13, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from Sara Gonzalez on Jul 24, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was amazing. They made all the hiccups i had with the room worth it. If it wasn't for them, my review would have be a lot worse. Be happy and proud you have this team working for you!
Stayed 1 night in Jul 2023
Response from Sara Gonzalez on Jul 21, 2023
Thanks for staying with us. We appreciate your feedback