Ratings based on 281 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Perfect for families!

Posted Jul 1, 2017
This was wonderful our sweet was very nice and accommodating for what we needed it was the two room suite would choose this hotel again to meet our needs also close to Kemah and the Pleasure Pier 30 minutes and distance each way. Was not too impressed with the breakfast, but it was okay
Comment from Hotel Management
Jul 2, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
5 out of 5
by Angela

Amazing

Posted May 15, 2017 on Hotels
This hotel was great! This is now my permanent Houston hotel
Comment from Hotel Management
May 30, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Houston space center.

Posted Apr 7, 2017
Close to Houston space center. Roomy hotel room, perfect for families with kids.
Comment from Hotel Management
Apr 7, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
Pros: The breakfast was good.
Cons: The bed was worn out and there were not very many easily accessible outlets to plug in phones and other items.
The hotel was a little older than I was expecting, but the room was clean and I had no problems checking in or out. We did not spend much time in the room and did not use the other facilities.
Comment from Hotel Management
Apr 7, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Hotel was convenient

Posted Mar 18, 2017
Pros: The hotel location is close to Kemah, NASA and the shopping mall.
Cons: The prices on snacks was costly, however the hotel did offer complimentary breakfast and 1 meal a day.
Location: Things to enjoy while staying at the hotel include visiting NASA, Kemah, and shopping.
My family and I enjoyed our stay at the hotel for their Spring Break. The staff was friendly and very helpful. My family and I would stay again.
Comment from Hotel Management
Apr 7, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
2 out of 5
by A verified traveler

Loud location

Posted Feb 4, 2017 on Hotels
Hotel located right next to train tracks. Loud trains woke us up twice in the early morning hours. My husband left his pajamas on the bed and called hotel several times about them. Finally got someone that said that nothing was turned in by housekeeping. Really? A pair of old pajamas didn't get turned in? We can only conclude that they were thrown away that same day either by housekeeping or management that was probably bothered by the honest review we left on TripAdvisor. Will never stay there again.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your feedback. Please accept our sincere apology for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our hotel. If I can be of further assistance please feel free to contact me.
4 out of 5
by John

Posted Jan 31, 2017 on Hotels
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
3 out of 5
by A verified traveler from Colorado Springs, CO

Not the best hotel but the staff are all very kind

Posted Jan 31, 2017
The lobby is the only thing I saw that was updated. The elevator is the old school small kind and the hallways smell like smoke even though the room was non smoking. The room was a bit dingy like and the kitchen area smelled like old food. The bed was horrible! Very uncomfortable. I could feel the springs in my back all night! There's water damage in the bathroom above the tub. Overall this hotel is way overpriced!
Comment from Hotel Management
Feb 2, 2017 by Julian, Hotel Management
I want to say thank you for choosing our location to stay during your time here in Houston, it was nice to know that this was a very enjoyable stay with us. We can't wait to welcome you home again. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
5 out of 5
by Robert

Highly recommended

Posted Jan 24, 2017 on Hotels
Located near Johnson Space Center, shopping, and restaurants. Friendly, helpful staff. Clean, comfortable, well appointed 2 bedroom, 2 bathroom Suite. Excellent breakfast with good selection. Will gladly recommend.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us and we hope to see you on your next visit.
1 out of 5
by Srinivas

Poor service and unclean room

Posted Jan 5, 2017 on Hotels
We stayed here for 2 nights and 3 days with 2 seniors, 2 children and 2 adults. The kitchen sink was very dirty with food leftovers, perhaps from the previous occupant. Upon conveying this to the front desk, the only option given to me was to move to different room just for that night and move to another room for the next. We had no choice bit to stay in the same room because the kids and my parents were already tired and it was close to 10:30 pm and moving 7 pieces of baggage was too much to handle The beds were also small and we had to sleep on the sofa bed which isn't comfortable.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your comments.