Looks are deceiving
Posted Mar 22, 2016 on Hotels
Hotel is renovated and looked upscale. Room that we were put in either hadn't been occipied in over a week or no one bothered to change the clock. Carpet was gross and stained in multiple places, couch was tattered , walls in bathroom and shower were dirty. Poor housekeeping. Daylight savings happened a week prior to our stay. long story short I was referencing the clock in the room. Pool area didn't have towels. Hot tub bottom was crumbling and there was a broken plastis cover on the bottom that caught my toe and scraped it. When wanting to check out had to wait at counter for 10 min. We were seen by an employee but they didn't say anything to us just went back to back. The desk clerk came walking around with lunch in hand and apologized. When I explained I wanted to change the card used to book the room I was told that it would need to be done through hotels.com but I selected to pay at hotel so he lied (probably wanted to get to his lunch). Won't stay here again.