Ratings based on 193 Verified Reviews

4.2 out of 5
78% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Austin, Tx

Worst Breakfast ever!

Posted Jul 10, 2017
Pros: The front desk staff were very friendly.
Cons: Food quality needs major upgrade internet serve poor TV Channels were not exactly the same as the stated card
Location: We were in Lufkin for a wedding and to visit family so we were pretty schedule. Sunday had breakfast at Cracker Barrell excellent food and service
Upon check in the clerk told me that our room included the free breakfast. She explained where the Bistro was located. Saturday morning we went to the Bistro and were given the menu. My husband ordered eggs over easy with potatoes, bacon and wheat toast. I ordered scrambled eggs, bacon, potatoes and sour dough. The scrambled eggs were the worst they were rubbery, cold and tasteless. The potatoes were hot but definitely not worth eating. The bacon and toast were both cold as well. The waitress came by and I told her she could take away the food. I told her it was not good, she did offer to make me something else but my appetite was gone. She told me the scrambled eggs are made from liquid eggs. The quality was poor at best. We have eaten at several buffets at less expensive hotels like Holiday Inn express and Hampton inn, there buffets are much fresher and tasteful than then one was served atis Courtyard. I understand the concept of Coutyard was to give a more restaurant type experience, major fail. When I signed the ticket and saw the cost was $22 for the two of us I realized that the breakfast was included and that apparently I could of booked a room without the breakfast. We will not stay at a Courtyard again. I did call to complain on Sat. The 8th I spoke with a person named Leo. He/She called to the hotel to speak with manager, I really wanted to have a room rate reduction that did not include the breakfast. The manager was not in. our bill did not change.
3 out of 5
by A verified traveler

Disappointed

Posted Jul 3, 2017
Room was not cleaned properly. There was what appeared to be grease on the doors and TV screen but the more troublesome situation was with the hand towels. They had body hairs on them plus the water would accumulate in the bathtub, up to 3" while showering and it would not go down.
4 out of 5
by Barbara L.

This traveler left a rating score only Posted Apr 11, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Hope Arkansas

Very nice hotel.

Posted Mar 12, 2017
Very nice hotel except the bed was hard as a rock not enough cover on bed our room got "upgraded" to King suite but needed two queen beds for the kids only had a twin size sofa and had sugar ants in our room.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 6, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Perfect in every way. Good staff great rooms Good food and location
5 out of 5
by John

Posted Feb 19, 2017 on Hotels
I was in Lufkin for an unplanned visit to the hospital for a parent. The staff allowed me to check in early and didn't charge me for the additional night although they could have. I am very grateful for their kindness. In addition to excellent service the room was newly renovated and very comfortable. The amenities in the lobby made life very simple for my stay. I could grab Starbucks in the lobby on my way out. Very pleasant experience for an unpleasant reason to need the room.
5 out of 5
by Dale

Family time

Posted Feb 18, 2017 on Hotels
We stayed in a newly renovated room. Very nicely done. Indoor pool and spa were wonderful. Enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

We will stay again

Posted Jan 24, 2017
Pros: Very friendly staff, great location-close to shopping and restaurants
Cons: Hotel showing some wear and tear but currently undergoing a renovation o that should help.
Location: Centrally located, close to shopping and restaurants
Overall the hotel was nice, and staff was wonderful! They were undergoing renovations and the TV's in the lounge areas weren't working. Rooms were clean but base trim was coming off the wall and heater wasn't quite up to par in one of our rooms. Looking forward to staying again after the renovation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel at a fair price

Posted Jan 23, 2017
Cons: If had anything that I would change would be that they had a bit larger of an exercise facility.
Location: Great location with access to restaurants and shopping.
We booked our hotel due to attending a funeral. The hotel was immaculate & extremely comfortable. The staff was 2nd to none!!! Always checked in on us to see how our stay was going. Highly recommend.