Ratings based on 184 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherman, Tx

Posted Mar 25, 2017
Great place to stay. Only downfall is the construction in front on the road
Comment from Hotel Management
Mar 27, 2017 by General Manager , Hotel Management
Thank you, Kimberli We are happy you like our hotel. We understand the repaving directly out front should be finished soon but they are still working on the widening at the loop intersection down the way for a while to come we understand. Got to love the grandly slow wheels of progress.... Sincerely Teresa Kees
4 out of 5
by Vivian

Very nice hotel

Posted Jan 14, 2017 on Hotels
The staff was very nice and accommodating. The room cleaning was excellent.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you so much, Vivian We are happy to hear you enjoyed your stay. We look forward to having guest like you. We hope to see you again next time you are in our area. Respectfully Teresa Kees General Manager
5 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Pleasantly surprised. Normally stay at another local hotel & thought about trying something different with free night from hotels.com. Nice room, friendly staff, very clean, and good breakfast (& longer breakfast hours). We will be staying at Holiday Inn Express again
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
I am so happy we exceeded your expectations. We strive to provide the highest level of guest service here at the Nacogdoches Holiday Inn Express. It is important for us to work hard everyday to keep our hotel clean and safe and only the best & friendliest staff so that we may not only make our guest happy but we want to maintain the sign out front going forward in to next year that says voted best "Hotel in Nac! 2016!" Thank you for your patronage and we look forward to seeing you again. . Respectfully Teresa Kees General Manager
5 out of 5
by A verified traveler

Excellent choice

Posted Nov 25, 2016 on Hotels
Stayed one night Nov 11, 2016 Holiday Inn Express in Nacogdoches, Tx. Room exceptionally clean. Staff very courteous and helpful. Hotel was very clean. Felt very safe while staying there with 2 young grandchildren. Have stayed there before and this time same as prior stays - excellent. Please keep up the good work.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you so much for the review. I am so glad we met your expectations we work hard everyday to bring out the best in our hotel and our staff and we look forward to seeing you again soon. Respectfully Teresa Kees General Manager Holiday Inn Express Nacogdoches, Texas
4 out of 5
Recommended
for Families
by A verified traveler from Dallas Texas

Good place to stay when visiting SFA University

Posted Nov 14, 2016
Pros: Location w.r.t. University campus
Cons: Sofa bed
Location: Road construction made it difficult to get into the hotel lot
This suite was fine for three adults except that the sofa bed had a paper thin mattress which caused the unlucky occupant to reject that feeling of steel springs for just the sofa and cushions itself. For a big guy that was definitely cramped and uncomfortable. The King bed was fine for the other two, but of course too small for three adults. I told the check out staff about this when leaving
Comment from Hotel Management
Nov 16, 2016 by teresakees@gmail.com, Hotel Management
Thank you so much for taking the time to fill out this review. We are looking forward to the construction moving further down the road and opening up our access more soon. I am sorry it caused you any distress. We do hope to see you again next time you are in the area. Respectfully Teresa Kees General Manager Holiday Inn Express Nacogdoches, Texas
4 out of 5
by A verified traveler

Clean and comfy hotel.

Posted Nov 8, 2016 on Hotels
Our room was clean and roomy. Bed was really comfortable and the shower head was nice and high and powerful. If you're tall, you know that's important. Nice big area for the free breakfast buffet but the eggs didn't taste like eggs. But excellent coffee!
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you so much for the kind review. We work hard to make thing nice here at our hotel. I am sorry you did not like our eggs. We use the ones required by the brand. I will look in your comment and see if anything unusually has happened lately. I do hope we see you again soon next time you are in the Nacogdoches area. Respectfully Teresa Kees General Manager Holiday Inn Express Nacogdoches, Texas
2 out of 5
by A verified traveler from US

Hotel priced no match for service

Posted Nov 7, 2016
Rooms were smelly, shower parts were falling apart, and hanging in the bathtub.
Comment from Hotel Management
Nov 9, 2016 by General Manager , Hotel Management
I am sorry to here you had a bad experience. I do not recall getting any kind of complaint like this during a stay recently. I would appreciate a call to discuss your issues so I can find out more details. We work hard to make things right here for our guest. Respectfully Teresa Kees General Manager Holiday Inn Express Nacogdoches, Texas
5 out of 5
by A verified traveler

Clean & Comfy!

Posted Oct 24, 2016 on Hotels
The male clerk needs to go to charm school but other than that was a good stay!
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for taking the time to fill out our online survey. We are glad to hear you enjoyed your room. Respectfully Teresa Kees General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Our stay was nice and comfortable. Clean rooms and the staff were very friendly. Did not get to eat breakfast. Ran out of food and did not have time to stay and wait. But not a big deal to us. Would definitely stay again.
Comment from Hotel Management
Oct 11, 2016 by General Manager , Hotel Management
Thank you for taking the time to complete the online survey. I am happy you enjoyed your stay but very disappointed to hear we ran out of anything you wanted. I do hope you come and stay with us again soon so that we can get it all done right for you. Respectfully Teresa Kees General Manager
4 out of 5
by A verified traveler

great place to stay

Posted Sep 27, 2016 on Hotels
great place to stay
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to fill out this online review. We appreciate your business and we hope to see you again next time you are in the Nacogdoches area. Respectfully Teresa Kees General Manager Holiday Inn Express Nacogdoches, Texas