Outdoor pool, open 6 AM to 10 PM, sun loungers

Reviews of Holiday Inn Express & Suites Lufkin South, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 442 reviews" "
Rating 8 - Good. 131 out of 442 reviews" "
Rating 6 - Okay. 30 out of 442 reviews" "
Rating 4 - Poor. 19 out of 442 reviews" "
Rating 2 - Terrible. 15 out of 442 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ardette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Staff friendly
Stayed 1 night in Nov 2023

2/10 Terrible

Samuel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
This was the worst hotel stay I have had in a long time. There was hair in the sink and shower and the floor was dirty. the bedding looked slept in.
Stayed 1 night in Nov 2023

10/10 Excellent

Walter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop.
Just needed a bed for the night. Great service. Clean and comfortable rooms.
Stayed 1 night in Nov 2023

8/10 Good

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Ava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Great Staff
Our stay was great the staff was friendly and helpful the room was clean and the ac worked very well which was appreciated with Texas tripple digit weather the bed was very comfortable it was quiet so we got a goodnight's rest the only con with our stay is the cleaning crew was very loud and even though checkout is at noon they were knocking on the doors at 9 yelling housekeeping
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean facility. My only complaint was the pool was full of leaves and sticks
Stayed 2 nights in Aug 2023

10/10 Excellent

Sabrena

Stayed 1 night in Mar 2023

2/10 Terrible

Joe Angla

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service desk employee Olivia was very friendly and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

treena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds were the best to sleep in
Stayed 3 nights in Jul 2023

8/10 Good

Jessie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel overall. The staff is friendly, and it is modern and clean. My only problem is the door to the rooms are not sealed by any means, and you can hear every single sound in the hallway. I literally heard a person open a soda can down the hall from my bed.
Stayed 2 nights in Jul 2023

8/10 Good

Tanner

Liked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check in, room was ready and getting extra coffee and towels was not a problem.
Stayed 1 night in Jul 2023

10/10 Excellent

Carina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this hotel to anyone staying in the area.
Stayed 7 nights in Jun 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
I had no trouble locating the property. Checking in was a breeze. Our room was on the 2nd floor facing the parking lot. The only complaint that I had was that the door had an obvious space when you closed it. That should really be fixed. I almost requested another room because of it. We were on our way to a college tour the next day so since it was only one night I let it pass. The room was extremely cold and we had to completely turn off the wall thermostat to let the room warm up (tried to readjust but the thermostat kept going back to 68 degrees. This took several hours! Overall the stay was ok.
Stayed 1 night in Jun 2023

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Blanca

Stayed 1 night in Jun 2023

8/10 Good

Tamra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but please don't put families with little kids on the high floors.
Stayed 1 night in May 2023

8/10 Good

Ben and Isabelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfasts were very good! They had good variety, staff was excellent in restocking supplies and item were fresh and appealing. I think we should have requested a handicap room. Toilet was very low and hard to stand up from.
Stayed 2 nights in May 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reba at the desk went above and beyond during a difficult day for her. Hotel was super clean!
Stayed 1 night in May 2023

10/10 Excellent

DONNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again
Good hotel spent one night
Stayed 1 night in May 2023

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional upon check in and check out. They were very attentive as we needed bedding for the pull out sofa and within minutes they brought our linens. The property was very clean as when you stay in an older hotel you never know what your going to get but I was very impressed.
Stayed 1 night in May 2023

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Very good condition. Clean facility. Friendly staff.
Stayed 3 nights in May 2023

10/10 Excellent

Angela

Stayed 1 night in May 2023

8/10 Good

Bryan

Stayed 3 nights in May 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

RALPH, Calhoun

Stayed 1 night in Apr 2023

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Cristina

Stayed 2 nights in Apr 2023

10/10 Excellent

Lianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were VERY nice.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

JEANNE

Traveled with group
Liked: Cleanliness, property conditions & facilities
The receptionist was unfriendly, borderline rude. She needs to learn that it is not what you say, but how you say it! My partner said, “wow, she is mad at the world”! The internet was very inconsistent.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Monte, Greeen Bay

Traveled with family
Liked: Cleanliness, property conditions & facilities
The lady serving the breakfast kept walking around coughing all over without covering her mouth.
Stayed 1 night in Feb 2023

8/10 Good

Kari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying there
Stayed 2 nights in Jan 2023

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very good location
Stayed 2 nights in Jan 2023

8/10 Good

Shea

Stayed 1 night in Jan 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, keep it up!!!
Stayed 1 night in Jan 2023

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There was no curtains on the window and the lights from other hotels beamed in the room! Very hard to sleep with brights lights in your eyes
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 16, 2023
Hello Cheryl, I'd like to apologize for the inconvenience you faced while you stayed with us. From what I understand is that you said there were no curtains in the room. Since managing this hotel all of our rooms have curtains/blinds in the window. The windows have 2 blinds in them a sheer one so that light can still come into the room and a blackout blind so that light does not come through while you are trying to sleep. I understand that some people may overlook it, but if there is ever an issue like this please let our front desk staff and they would be more than happy to help. Again, we would like to apologize for the inconvenience and thank you for your feedback.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional people handling front desk. Clean and quiet room.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check In
Everything was great. Just wish they would let you check in earlier, instead of making you wait til 3pm.
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice. The bed was very comfortable. We had a great stay. 👍