Posted Aug 19, 2016
When reservation was made, I was told that hotel have a free Breakfast and Gym. They don't.
I was supposed to have a non smoking room, they gave me a smokers room.
I am very dissapointed specially with experian because I tried to reserve a hotel in one city and had reservation in another city, close to an hour drive. In this case it was raining.
This happens to me twice in a week. That program of a surprise hotel is not to bad. The problem is that will make you drive long distances from the city you are in that moment. This is wrong, not acceptable. I am not going to use Experian no more due to this hassles.