Ratings based on 534 Verified Reviews

3.6 out of 5
71% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel good location

Posted Jan 15, 2018
Friendly staff and like alwayz in Fiji hotels n most places lol..i like the hotel its closed to many amenties and not too expensive to stay there also only about 20mins to Denarau marina..good hotel to stay
Comment from Hotel Management
Jan 19, 2018 by Anna, Hotel Management
Bula Gorr, Thank you for taking the time to provide feed back on your recent stay. We are happy that you enjoyed your stay and the services provided. It is always a pleasure to receive positive comments. We would love to welcome you back at the Mercure Nadi again sometimes soon. Kind Regards Anna Rabaka Front Office Manager Kind Regards
2 out of 5
by A verified traveler from Surrey, Canada

Good location but out dated hotel

Posted Dec 30, 2017
Good location easy to find close to airport and shopping. Hotels rooms needs to be updated including bathrooms.building has no elevators but has 3 stories and it's no easy to carry your luggage up the stairs. Check in was very slow and instruction were not followed as I wanted to pay cash but instead they went ahead and charged my credit card.
Comment from Hotel Management
Jan 4, 2018 by Anna, Hotel Management
Bula Vinaka Sunil, Thank you for your review regarding your stay at the Mercure, Nadi. We are sorry to hear that your expectations were not fully met during your stay. We can assure you that we shall certainly be looking into the issues you have raised so that we can make the necessary improvements so that we can better improve services for the future. We would like to thank you for bringing these issues to light and we do hope that you will give us another chance to serve you better with a return visit. From Management and all of the Team "Vinaka Vakalevu!"
2 out of 5
by A verified traveler from Australia

Nice but not up to the standards

Posted Dec 5, 2017
While booking was incluided with breakfast but still have to pay for it Location was good but room facility’s was not up to the standard Accor group of hotel Staff was friendly and amicable
Comment from Hotel Management
Dec 9, 2017 by Anna, Hotel Management
Bula, Thank you for your review regarding your stay at the Mercure, Nadi. We are so pleased to find that you were impressed with our staff as we pride ourselves on our customer services and making our guests feel welcome and cared for. We are sorry to hear that all of your expectations were not fully met though and we can assure you that we are looking into the issues you raised with our reservation. We will be taking the appropriate measures to address the problem to prevent future reoccurrence and would like to offer our apologies for your experience. We do hope that you will give us another chance to serve you better in the future. From management and all of the team "Vinaka Vakalevu!"
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice swimming pool and furnished garden

Posted Dec 2, 2017
For a 3 day stay We missed storage space, hooks for drying towels etc. , a point to be made when suggesting a stay over.
Comment from Hotel Management
Dec 7, 2017 by Anna, Hotel Management
We are so pleased to receive your comments and we shall be certainly contacting the relevant departments to get those issues resolved. We do hope that you will come stay with us again in the future and from Management and all of the team "Vinaka Vakalevu
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Nov 28, 2017
Price was excellent relatively reasonable, however breakfast could have been included.
Comment from Hotel Management
Dec 2, 2017 by Anna, Hotel Management
Bula Marie, Thank you very much for providing feedback on your current stay. It is always a pleasure to receive constructive feedback as this assists us to work at improving the quality of our product and services. I have passed on your comments to our Management team. We anticipate a return to the Mercure Nadi sometime soon. 'Vinaka Vakalevu"
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location near Nadi airport.

Posted Nov 10, 2017
Enjoyable 1 night stay here before we went to the Yasawa Islands. Good value for money. Food was nice 👍
Comment from Hotel Management
Nov 27, 2017 by Änna, Hotel Management
Bula Vinaka Lucy, Thank you for taking the time to tell us about your experience at the Mercure Nadi. We are so pleased to find that you were impressed with the meals and you had enjoyed your stay with us. We hope to see you again in the future! "Vinaka Vakalevu
2 out of 5
by A verified traveler from Birtinya Qld Australia

Needs Big improvement

Posted Oct 29, 2017
Staff are ok.Air conditions need major upgrade.. Room service needs to be shaken ip.I adjed for the fan to be delivered to my room 3 times Nothing happened. ..so had to persuade the receptionist AND she brought it herself. Rooms are too dark with wrong lighting.
Comment from Hotel Management
Nov 27, 2017 by Änna, Hotel Management
Bula Vinaka Vim,Thank you very much for providing feedback on your current stay. It is always a pleasure to receive constructive feedback as this assists us to work at improving the quality of our product and services. I have passed on your comments to our team for follow up.Thank you also for highlighting the air condition, Food and Beverage room service order , Guest request and room facilities. Once again my apologies for the inconvenience caused and we anticipate a return to the Mercure Nadi sometime soon. "Vinaka Vakalevu"
3 out of 5
Recommended
for Everyone
by A verified traveler from Vanuatu

Nice Hotel

Posted Oct 24, 2017
Conveniently located. Staffs are friendly. Clean rooms.
Comment from Hotel Management
Oct 26, 2017 by Anna, Hotel Management
Bula Obed On,Thank you for taking the time to provide feed back on your recent stay. We are happy that you enjoyed your stay and the services provided. It is always a pleasure to receive positive comments. We would love to welcome you back at the Mercure Nadi again sometimes soon. "Vinaka Vakalevu"
4 out of 5
by A verified traveler

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017
Bula Valued Guest, Thank you for taking the time to provide feed back on your recent stay. We are happy that you enjoyed your stay and the services provided. It is always a pleasure to receive positive comments. We would love to welcome you back at the Mercure Nadi again sometimes soon. "Vinaka Vakalevu"
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Quiet hotel close to Nadi and airport

Posted Oct 23, 2017
Friendly staff and comfortable rooms make this hotel great for stop overs or a short stay prices reasonable nice pool
Comment from Hotel Management
Oct 25, 2017 by Anna, Hotel Management
Thank you so much for you positive comments about your recent stay with Mercure Nadi, I will certainly pass on you comments to a team for recognition of a job well done. 'Vinaka Vakalevu"