Ratings based on 1,397 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Idyllic setting

Posted Jun 16, 2018
We had a very nice stay at the Sofitel. Room was very comfortable and facilities are great. Service was a little slow at times but always delivered with a lovely smile.
Comment from Hotel Management
Jun 17, 2018 by Sofitel Management , Hotel Management
Bula Jo Thank you for your feedback. We are happy to read that you had a very nice and comfortable stay with great facilities. I am sorry for the slow service. We look forward to seeing you back soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Waitui beach club

Posted Jun 9, 2018
Amazing few days away with friends without any kids. Fantastic adults only beach club!!! Loved it!!!
Comment from Hotel Management
Jun 17, 2018 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are happy to know that you had an amazing few days with a fantastic time at the beach club. We look forward to seeing you back soon. Vinaka
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Nice setup

Posted Jun 7, 2018
A bit of a change from SPG to Accor, love the setup and food, boozy Bf, the pools are away from the beach so its quiet. The room needs upgrade and insulation, too noisy, hardly got any sleep. Bathrooms in superior rooms are like motels, bath/shower. Not what I'd expect from a 4 star hotel. Staff are nice but many dont greet as Sheration Fiji staff does so a bit of unfriendlyness here. Food is good but long wait for champagne!! Would come again but its a pity that not one hotel at Denarau caters for adults only. Kids every where so no peace at bf or dinner. Very noisy place, forget the pool and hit the beach. Have bf after 9.30am and get a room upstairs. The mini bar price list is down right disrespectful. $15 for a mars bar i.e 99cents NZD, leave the fridge empty for guests to use, make use of the convenient stores like Sheraton Fiji. Secure your tables when seated, staff usually put other guests on it if left empty and duty manager too lazy to attend to guests queries, seems like the only valued guests here are the caucasian, if you not white and pass for a local, no VIP for you, even though you paid a luxury rate, thats how this industry works. Felt being stared at by tourist due to our color and that we dressed just as good as them. I guess they find it hard to see an Fiji Indian in a bikini. Get over it and yes my tan is real !!
Comment from Hotel Management
Jun 9, 2018 by Guest Relations Manager , Hotel Management
Bula Tasha Thank you for your feedback. I am sorry for you not being told about our adults only section as we have a Waitui Beach Club which has rooms and pool area with adults only with own gym, restaurants serving breakfast, lunch & dinner. I am really sorry for being stared at. Our major renovation plans are in progress. It is our hope that you will give us a chance to better serve you in the near future. Kind regards Sharika
5 out of 5
by A verified traveler from Sydney

Posted Jun 1, 2018
The bathroom no proper drainage all the water dipped in the toilet area almost slipped due to the water flow. Shower heads in bathroom needs to be replaced uneven shower and looks old and dirty.
Comment from Hotel Management
Jun 3, 2018 by Guest Relations Manager, Hotel Management
Bula Rosalyn Thank you for your feedback. Please allow me to express my sincerest apologies for the bathroom experience not being as expected. Our major renovations plans are in progress. However, happy to know that overall you had a good stay. It is our hope that you will give us a chance to better serve you in the near future. Best regards Sharika
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Comfortable clean hotel.

Posted May 27, 2018
Location: Tried a day at Waitui club, very nice for adults only! Kids love the slide in main area
Close to Airport. Staff are wonderful. Have stayed here many times . Meals were very good.( using Accor card reduces cost with meals considerably)
Comment from Hotel Management
Jun 3, 2018 by Guest Relations Manager , Hotel Management
Bula Annette Thank you for your feedback. We are excited to know that you had an enjoyable stay with our wonderful staffs. See you back soon. Vinaka Sharika
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location

Posted May 25, 2018
We must have picked great time to stay. Our experience from check-in to check out was memorable. Service and facilities were amazing. I have to mention Salt bar troopers Ashika & Rav plus great chef Muni for seafood platter. Location is close to the beach with regular transportation. Lots of activities arranged for young and old otherwise just relax at beach club- adults only zone. Thank you team Sofitel
Comment from Hotel Management
Jun 3, 2018 by Guest Relations Manager , Hotel Management
Bula Thank you for your feedback. We are happy to know that you had an enjoyable and memorable stay with amazing facilities and our lovely staffs. I will pass your message to Ashika & Rav. See you back soon. Vinaka Sharika
5 out of 5
by A verified traveler

Posted May 24, 2018
Great place to stay with kids, family and friends. Everyone was great and very welcoming. And location is so close to so much to do. We will be coming back
Comment from Hotel Management
May 27, 2018 by Sofitel Management , Hotel Management
Bula Shaun Thank you for your feedback. It is a pleasure to know that you had a great family stay with our welcoming staffs. We look forward to welcome you and your family back soon. Best regards
4 out of 5
by A verified traveler from US & NZ

Posted May 19, 2018
Beautiful beachfront resort. We had wonderful massages at their spa, set in a relaxing area. Their buffet dining for breakfast and dinner had great selections. Will definitely come back with family.
Comment from Hotel Management
May 21, 2018 by Sofitel Management , Hotel Management
Bula Ruthed Thank you for your feedback and lovely pictures. It is a pleasure to know that you had a wonderful and relaxing stay with good selection of breakfast and dinner. Thank you once again for the lovely shoots. We look forward to welcome you and your family soon. Vinaka
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Waitui Club adults only

Posted May 18, 2018
Well worth paying for the Waitui beach club. Nightly free happy hour, pool and breakfast option available for adults only. Hotel close to Denarau Port for alternative restaurant options walking distance or Bula Bus.
Comment from Hotel Management
May 18, 2018 by Sofitel Management , Hotel Management
Bula Michelle Thank you very much for you feedback. I am happy to read that you had an enjoyable stay and had a good experience at the Beach Club worth the extra cost. We look forward to seeing you back soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2018
Loved our stay, very relaxing, such friendly staff
Comment from Hotel Management
May 16, 2018 by Guest Relatrions Manager , Hotel Management
Bula Thank you for your feedback. We are happy to know that you loved your stay with us and our friendly staffs well looked after you. Best regards Sharika