Ratings based on 108 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Japan
Hotel is OK, but....Posted Feb 22, 2018
Hotel room and location is quite good, but there were some disappointed points. Good points - room is clean and comfortable - good access to local restaurants - good to see Himalaya if atmosphere is clear Negative points - We booked SPA at 6pm on next day, but staff had been backed home when we go there at reserved time. - we stayed three nights, I expected beautiful Himalaya view. But Himalaya was hidden due to terrible air pollution almost always. We were able to see it only in few hours.
Comment from Hotel Management
Mar 9, 2018 by Prabesh Shrestha, Hotel Management
Dear Valued Guest, Namaste & Greetings from Club Himalaya, by ACE Hotels!! Thank you for your valuable review of your stay at our hotel. We are extremely sorry for the inconveniences you had to face during your stay with us. The weather and pollution is out of our control and we cannot do anything about it even if we wanted to do something. We will make sure that we improve our services and facilities to achieve maximum satisfaction to you on your future visit and our potential customers. Thank you once again.
for Everyoneby A verified traveler from Sydney
Great hospitalityPosted Dec 31, 2017
The overall experience was awesome.The hotel staffs were superb.
Comment from Hotel Management
Feb 25, 2018 by Prabesh Shrestha, Hotel Management
Dear Valued Guest, Namaste & Greetings from Club Himalaya, by ACE Hotels!! Thank you for your valuable review of your stay at our hotel. Your review is of paramount value to us. We will make sure that we improve our services and facilities to achieve maximum satisfaction to our potential customers. Thank you once again.
by A verified traveler
Lovely stayPosted Sep 14, 2017 on Hotels
Comfortable, clean hotel in amazing setting. Wonderfully friendly and helpful front desk manager. Charming grounds and beautiful view from the terrace, nice hot tub and pool. Reflects the low-key friendliness of the Nepalese. Excellent value.
Posted Aug 18, 2017 on Hotels
It was superb.
for Everyoneby A verified traveler from Stowe, VT
Hotel Club HimalayaPosted Jul 8, 2017
Pros: Staff/ design
Cons: Food was mediocre given the quality of the hotel. Swimming pool by dining room a turn off, especially with screaming kids. The spa was a joke ...
In the middle of nowhere, but that's the point. Terrible road up, not necessarily the point. Greeted by a lovely staff. Asked for a K/Q bed on the upper floors. "Upgraded" to twin bed room on the 4th floor directly looking at a pine tree. Very nice room however , understand lower floors are dreadful. Great views, when there is visability.
Great stay, wonderful service, beds hard.Posted May 12, 2017 on Hotels
In general, this place was wonderful. The best hotel in the area. Beautiful rooms and well manicured grounds for relaxing or meditation, plus amazing views of mountains. Peaceful. The beds were almost as hard as boards, unfortunately. I used two comforters as a pad on the bed, and used another sheet and blanket to put over me, which made the bed a bit more tolerable. But a.c. was good, and quiet. The staff were just amazing. I had an incredible massage, maybe the best I ever had. Other reviews write that the food selection is small. This is true. But the food is pretty good. The wifi is surprisingly good and fast. They charge for wifi every day after the first day, and you have to get new codes - I found this to be an unnecessary hassle, and strange that you have to pay for wifi at such a nice hotel. However, the cost was only $5/day. But the staff made up for any negatives because they were wonderful. If you stay here, you must get up at sunrise and listen to the birds, even if the Himalayan range is obscured by clouds.
by A verified traveler from Malaysia
Run down hotel with not much experience staffsPosted May 8, 2017
Reception very badly organized and not trained. After we check in, nobody explained to us anything about the hotel. We have to find someone to carry our luggage to to room as no lift and two buildings. ( no explanation). And, we try to go everywhere and and asking where is our room. They assumed we are already stay there for sometimes. Signboard also no clear. Staff there are always waiting to get tips. Wifi is very bad, slow and always cannot be connected. Even ask for help from the staff nobody will come to help you even we called room service, reception etc. Garden plants we can notice nobody care. Facilities all run down not properly maintained. Within our stay ( 1 night) more than 5 times of power failure. I suspect over loaded. One day, the hotel will caught in fire if not properly maintained and upgrade. Very high risk to stay. Worst than 3 Stars hotel. Not advice to stay as not worth the money you spend. Will never stay there again.
for Everyoneby A verified traveler from Osman
Great stay at Club Himalaya !Posted Apr 20, 2017
We had an amazing stay for 2 nights at the hotel . The staff were very friendly , the room was clean and it had the best view ever . The food was also good , everything about the hotel is really nice , i totally recommend it .
by A verified traveler
Posted Feb 6, 2017 on Hotels
for Everyoneby A verified traveler from Katy, United States of America
Great Hotel and great viewsPosted Nov 10, 2016
Pros: Everything about the Hotel was great! Very attentive staff! And of course the rooms are spacious with balcony!
Cons: I loved it! There are no elevators so it may not be suitable for handicapped customers! It is far from the city!
Location: The hotel and the views are great you may not want to leave! There plenty of hiking to do around the hotel!
Great hotel, wonderful staff, fine restaurant, great views of snow capped mountains ! Sunrise is worth watching from the comfort of your room! Dinner buffet was great !