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Reviews of Hotel Jal City Nagasaki

3 out of 5
Hotel Jal City Nagasaki
13 10 Shinchi Machi Nagasaki, Nagasaki, Nagasaki-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 164 out of 421 reviews" "
Rating 8 - Good. 182 out of 421 reviews" "
Rating 6 - Okay. 58 out of 421 reviews" "
Rating 4 - Poor. 14 out of 421 reviews" "
Rating 2 - Terrible. 3 out of 421 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vanhnavong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for the buck
Staff was amazingly friendly! I booked the same day and stayed for under $50 for a queen size bedroom right in the main area of Nagasaki City! Very clean and amazing hotel and will book again in the future!
Stayed 1 night in Sep 2023
Response from Vanhnavong様 on Sep 11, 2023
Thank you very much for using our hotel. All of our staff members are very happy to receive compliments such as friendly'' regarding customer service and cost performance, as well as a very clean and wonderful hotel'' regarding facilities. We look forward to welcoming you back to our hotel the next time you visit Nagasaki. All of our staff are looking forward to your next visit.Accommodation Department Yamamoto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and restful. Great location next to Tolley system and malls.
Stayed 2 nights in Jun 2021
Response from Anonymous様 on Jun 18, 2021
Thank you for making a reservation for this hotel. In addition to the location, I am honored to have a quiet room and compliments. We look forward to your next visit to Nagasaki. Accommodation Division Yamamoto

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Anonymous様 on Mar 16, 2020
この度は数ある中で当ホテルをご利用頂き誠に有難うございました。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本

8/10 Good

Jorge, MIAMI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel with excellent location. Breakfast was good and overall the whole property is well Maintained and spotless.
Stayed 1 night in Nov 2019
Response from Jorge様 on Nov 26, 2019
Thank you very much for using our hotel. The location is very well received by customers. Thank you for your next visit to Nagasaki. Accommodation Division Yamamoto

8/10 Good

Clint, Saskatoon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was fine but not great. More communication barrier than with some staff in Japan, so not as easy to get around/find what we wanted. But value for the cost.
Stayed 2 nights in Sep 2019
Response from Clint様 on Oct 14, 2019
Thank you very much for using our hotel. The location is very well received by customers. Thank you for your next visit to Nagasaki. Accommodation Division Yamamoto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right next to Chinatown. Take the electric streetcar from Nagasaki station for ¥130 (foreigners can get a day pass for ¥500 at Nagasaki station) and then it is a 2 minute walk to the hotel. Staff was very friendly. Extra amenities are available at the front counter and they will hold your bags for you if you are catching a train after checking out.
Stayed 1 night in Jun 2019
Response from Anonymous様 on Jun 29, 2019
Thank you for using this hotel. All the staff were very happy to be able to contribute to the sightseeing in Nagasaki this time as they had a comfortable time during the stay. We look forward to your visit to Nagasaki next time. We look forward to seeing you again. Accommodation Division Yamamoto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It’s locationthe restaurant was very nice food good well served. Good staff nice menu thoughtly satisfactory
Stayed 4 nights in May 2019
Response from Anonymous様 on May 18, 2019
Thank you for using this hotel. All staff are happy to be satisfied with the food content of the restaurant. We look forward to seeing you again. Accommodation Division Yamamoto

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Hôtel très central, à proximité de Dejima, du musée d’art, des quartiers colonial et chinois. Mais tout de même tranquille.
Stayed 2 nights in Mar 2019
Response from Anonymous様 on Mar 22, 2019
Thank you for using this hotel. The good location is very well received by customers. We look forward to your visit to Nagasaki next time. Accommodation Division Yamamoto

10/10 Excellent

Shin

Liked: Cleanliness, staff & service, amenities
Very well prepared service. The place was right in the middle of China town and good access to other famous places.
Stayed 1 night in Feb 2019
Response from dear Shin on Mar 3, 2019
Thank you very much for using our hotel during this time. Good location is getting very popular from customers. Also, it seems that you are generally satisfied with your stay during your stay and all the staff are happy. We are looking forward to seeing you again in the future. Accommodation section Yamamoto

8/10 Good

Tucker-san

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the Lantern Festival. Room was small, but average Japanese size.
Stayed 1 night in Feb 2019
Response from Dear Tucker-san on Mar 3, 2019
Thank you very much for this time to use the hotel. The location of the hotel is very good. We look forward to seeing you again. Accommodation section Yamamoto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Anonymous様 on Aug 31, 2018
この度は当ホテルをご利用頂き誠に有難うございました。 次回お越しの際も宜しくお願い申し上げます。またのご来館を心よりお待ちしています。 宿泊課　山本

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Lucy様 on Aug 31, 2018
この度は当ホテルをご利用頂き誠に有難うございました。またのご来館を心よりお待ちしています。 宿泊課　山本

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Anonymous様 on Jul 11, 2018
この度は当ホテルをご利用頂き誠に有難うございました。 またのご来館を心よりお待ちしています。 宿泊課　山本

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel well -located and with quite nice staff
Stayed 2 nights in Jun 2018
Response from Anonymous on Jun 15, 2018
Thank you very much for using our hotel. In addition to facility side, we are pleased to receive compliments from staff as well. We are looking forward to seeing you again in the future. Yamamoto Accommodation Section

8/10 Good

Oliver , Switzerland

Liked: Cleanliness, room comfort
Business hotel , had a western style room, bit old but clean, good beds, very good location next to Chinatown, recommendable
Stayed 3 nights in Apr 2018
Response from Oliver on May 21, 2018
Thank you very much for using our hotel. Because it is adjacent to Chinatown, it is getting very popular from customers. We are looking forward to seeing you again in the future. Yamamoto Accommodation Section

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloha from Hawaii
Convenient location. Helpful and friendly staff.
Response from Lance on May 10, 2018
Thank you very much for using our hotel. Overall, I received praise, and all the staff are very happy. We are looking forward to seeing you again in the future. Yamamoto Accommodation Section

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall a good stay, room was nice, although it was facing the back of a Chinese restaurant and the air conditioner units caused an annoying constant buzzing during the day (the sound did stop at 9 pm, though, so it was possible to get a good night rest). The hotel restaurant also closed pretty early, at 9 pm, as did the restaurants in the Chinatown next to the hotel, so it was a bit challenging to find a nearby place to have dinner.
Stayed 2 nights in Mar 2018
Response from Anonymous on May 8, 2018
Thank you very much for using our hotel. Chinatown including the restaurant in the hotel is closed at 9:00 in the afternoon. If Japanese food is okay, please feel free to ask the front desk for the next time you visit, as there are vacant shops within 12 minutes on foot until late at night. Also when you come to Nagasaki I would appreciate your favor. Yamamoto Accommodation Section

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Nagasaki
Great location near Nagasaki China Town. Walking distance to almost all the top tourist spots. Large, clean room.
Stayed 3 nights in Nov 2017

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. great rooms. better to stay in this area than up near the train station.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Value for money and fast Wifi
Stayed for a night and the room was out of expectation. Given the value of it, the room was huge and was very well decorated. Hotel is right next to China Town but everything was closed as we arrived after 8pm. The Wifi was very fast! One little disappointment was the TV and the parking slot. There is no onsite parking, but the friendly staff has pointed us to a close by parking slot, which was convenient.
Stayed 1 night in Jul 2017

10/10 Excellent

SHU LING

Liked: Staff & service, property conditions & facilities, room comfort
With this price, this spacious room is the best.
This is the best hotel compare with the rest hotel for this trip. Room is very spacious with this price. Thank you Hotels.com , I will always booking with you.
Stayed 1 night in Jul 2017

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sam, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is very clean and the staff was super helpful! It isn't too far from the train station so you'll have to take the street car to get there. But it's right next to Chinatown!

10/10 Excellent

Szymon, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable. I like the Beer vending Machines. Staff is very nice.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Claire, Himeji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a good location
Good hotel with all the necessary amenities and with rooms slightly bigger than the average business hotel room. It's a quick five minute walk from the closest tram stop and just a few tram stops away from Nagasaki station. It's right next to the Chinatown and within walking distance of the pedestrian shopping street and Dejima.

10/10 Excellent

mike, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice place
located four tram stops from the jr station, it is a bit far to walk. the tram stops a 2 minute walk from the hotel. a very nice place, with accommodating staff. only reservation is that the tv has no english channels at all, not even a news station.

8/10 Good

yasunori

よい
Stayed 1 night in Mar 2024
Response from yasunori様 on Apr 3, 2024
この度は当ホテルをご利用頂き誠に有難うございました。ご滞在中は全般的にご満足頂けた様でスタッフ一同嬉しい限りです。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本

8/10 Good

NAGAHIRO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
市内観光にとても便利な立地でした。
Stayed 2 nights in Mar 2024
Response from NAGAHIRO様 on Mar 16, 2024
この度は当ホテルをご利用頂き誠に有難うございました。とりわけ立地面について「とても便利」とお褒めの言葉を添えて頂きスタッフ一同嬉しい限りです。これからも皆様に喜んで頂ける環境作りに努めて参ります。再度お越しの際も当館を何卒宜しくお願い申し上げます。宿泊課　山本

10/10 Excellent

Masanobu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
ロケーションが良く、素晴らしいホテルです！ スタッフの対応も丁寧でわかりやすい。
Stayed 1 night in Mar 2024
Response from Masanobu様 on Mar 16, 2024
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しましてとりわけ立地面について「ロケーションが良く素晴らしい」、接客面について「丁寧でわかりやすい」とお褒めの言葉を添えて頂き大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

8/10 Good

Masao

Liked: Cleanliness, amenities, property conditions & facilities
長崎のJALシティさんは初めてでしたが、新地中華街の中に位置していて、とても便利です。買物も、食事も全く不便を感じませんでした。
Stayed 1 night in Mar 2024
Response from Masao様 on Mar 11, 2024
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しましてとりわけ立地面について「とても便利」「全く不便を感じません」とお褒めの言葉を添えて頂きスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

8/10 Good

SHINJI

Stayed 1 night in Feb 2024
Response from SHINJI様 on Apr 3, 2024
この度は当ホテルをご利用頂き誠に有難うございました。ご滞在中は全般的にご満足頂けた様でスタッフ一同嬉しい限りです。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本

10/10 Excellent

kenichi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kenichi様 on Mar 11, 2024
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

6/10 Okay

HIROKI

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from HIROKI様 on Feb 4, 2024
この度は当ホテルをご利用頂き誠に有難うございました。ご利用されるお客様にとってより心地良い環境をご提供出来ます様スタッフ一同更に努めて参ります。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。宿泊課　山本

10/10 Excellent

tetsuro

Stayed 1 night in Dec 2023
Response from tetsuro様 on Jan 4, 2024
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

10/10 Excellent

satoshi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋をグレードアップしてくれ、大変良い部屋で過ごしやすかったです。 また、お部屋の清掃も良かったです。
Stayed 1 night in Nov 2023
Response from satoshi様 on Nov 29, 2023
この度は当ホテルをご利用頂き誠に有難うございました。とりわけ接客面について「お部屋をグレードアップしてくれた」、設備面についても「大変良い部屋で過ごしやすかった」とお褒めの言葉を添えて頂き感謝申し上げます。これからもお客様に選ばれるホテルであり続けます様努めて参ります。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

10/10 Excellent

Akinori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Akinori様 on Nov 21, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

8/10 Good

kaho

Stayed 2 nights in Nov 2023
Response from kaho様 on Nov 29, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。これからもお客様にとって選ばれるホテルであり続けます様努めて参ります。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。宿泊課　山本

10/10 Excellent

Kazuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗で清掃も行き届いている。また、スタッフの対応も良かった。
Stayed 2 nights in Oct 2023
Response from Kazuo様 on Nov 5, 2023
この度は当ホテルをご利用頂き誠に有難うございました。とりわけ設備面について「綺麗で清掃も行き届いている」、接客面についても「対応も良かった」とお褒めの言葉を添えて頂き感謝申し上げます。皆様にとってより心地良い環境作りにスタッフ一同更に努めて参ります。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

8/10 Good

Masatsugu

Stayed 2 nights in Oct 2023
Response from Masatsugu様 on Oct 25, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。これからもお客様にとって選ばれるホテルであり続けます様努めて参ります。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。宿泊課　山本

10/10 Excellent

sonkaika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感有り、朝食バイキングの種類が豊富。
Stayed 1 night in Sep 2023
Response from sonkaika様 on Sep 24, 2023
この度は当ホテルをご利用頂き誠に有難うございました。とりわけ設備面について「清潔感有り」、ご朝食についても「種類が豊富」とお褒めの言葉を頂きスタッフ一同大変嬉しく思います。次回お越しの際も当館を何卒宜しくお願い申し上げます。再度お客様とお会い出来ます日を楽しみにしています。宿泊課　山本

6/10 Okay

Yumiko

Stayed 2 nights in Jun 2023
Response from Yumiko様 on Sep 18, 2023
この度は当ホテルをご利用頂き誠に有難うございました。ご利用されるお客様にとってより心地良い環境をご提供出来ます様スタッフ一同更に努めて参ります。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。宿泊課　山本

10/10 Excellent

KAZUSHIGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from KAZUSHIGE様 on Sep 11, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本

8/10 Good

KEISUKE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル内が綺麗であった
Stayed 3 nights in Aug 2023
Response from KEISUKE様 on Aug 16, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しましてとりわけ設備面をはじめ、全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本編集

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すぐ近くに中華街があるので、食べ物には困らないし、とても便利でした。
Stayed 3 nights in Aug 2023
Response from Yuta様 on Aug 16, 2023
この度は当ホテルをご利用頂き誠に有難うございました。今回のご宿泊に際しまして立地面をはじめ全般的にご満足頂けました事をスタッフ一同大変光栄に思います。次回長崎にお立寄りの際も当館を何卒宜しくお願い申し上げます。またのご来館をスタッフ一同心よりお待ちしています。宿泊課　山本編集

8/10 Good

kouzou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
色々な食事がたのしめる！
Stayed 1 night in Jul 2023
Response from kouzou様 on Jul 30, 2023
この度は当ホテルをご利用頂き誠に有難うございました。ご滞在中はとりわけお食事についてご満足頂けた様でスタッフ一同嬉しい限りです。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本

6/10 Okay

chie

Stayed 1 night in Jun 2023
Response from chie様 on Jun 24, 2023
この度は数ある中で当ホテルをご利用頂き誠に有難うございました。これからもお客様に喜ばれるホテルであり続けます様努めて参ります。またのご来館を心よりお待ちしています。 宿泊課　山本

8/10 Good

Takako

Stayed 1 night in Jun 2023
Response from Takako様 on Jul 30, 2023
この度は当ホテルをご利用頂き誠に有難うございました。ご滞在中は全般的にご満足頂けた様でスタッフ一同嬉しい限りです。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本

8/10 Good

Verified traveler

Traveled with group
Stayed 2 nights in Jun 2023
Response from Anonymous様 on Jun 24, 2023
この度は当ホテルをご利用頂き誠に有難うございました。ご滞在中は全般的にご満足頂けた様でスタッフ一同嬉しい限りです。次回長崎にお越しの際も宜しくお願い申し上げます。 宿泊課　山本