Ratings based on 143 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Friendly staff, extremely convenience

Posted Feb 5, 2017
We have spent 3 nights in this hotel. Staffs are friendly, location is extremely convenience ( just 1mins from JR Kanayama Station). And, the room are in good condition with very good veiw.
Comment from Hotel Management
Feb 8, 2017 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Warmest greetings from the ANA Crowne Plaza Hotel Grand Court Nagoya! Thank you for your review and for taking the time to share your travel experience with us. We are most appreciative of your generous comments regarding our friendly staff, location and the room. It was our pleasure to be of service to you and we look forward to your return in the very near future!! Sincerely, Masae U Manager
3 out of 5
Recommended
for Couples
by A verified traveler from London, EU

Decent unexciting modern-ish hotel in Kanayama

Posted Jan 26, 2017
Pros: served its purpose. Reasonable size & reasonably modern bathroom Reasonable hanging / drawer clothes, and bag storage space.
Cons: Its probably time for a refurb / update. Service not as good as you normally expect in japan.
Location: For tourists, Kanayama is a less convenient location than staying near the main Nagoya train station
3 nights in Nov 16. Hotel: More a 3 ½ /5 than 3 / 5 overall. Served its purpose well. A decent very functional but rather bland modern hotel. Reasonable / OK service. An OK old fashioned bar on the top floor with good views. Room: Room size reasonable / compact but sufficient. All seemed rather dated, with old fashioned décor. Very clean and comfortable. Very quiet. Slept very well. Decent modern compact bathroom. Reasonable hanging / drawer clothes, and bag storage space
Comment from Hotel Management
Jan 27, 2017 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Greetings from the ANA Crowne Plaza Hotel Grand Court Nagoya. We very much appreciated your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Masae U Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Nice Place to use as a base to explore Nagoya

Posted Dec 27, 2016
What I have expected from ANA Crowne Plaza. Good location with food/restaurants within walking distance. Easy to get to the main Nagoya station.
Comment from Hotel Management
Dec 28, 2016 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Greetings from the ANA Crowne Plaza Hotel Grand Court Nagoya! Thank you for taking your valued time to share your recent travel experience at our hotel. We are delighted to hear that you enjoyed your stay with us and that you found our location to be convenient. It was our pleasure to be of service to you and we hope to see you again in the very near future. Sincerely, Masae U Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

good location

Posted Dec 12, 2016
nice hotel, very close to train station,room size is just right
Comment from Hotel Management
Dec 16, 2016 by Masae U, Hotel Management
Greetings! Thank you for taking your valued time to share your recent travel experience at the ANA Crowne Plaza Hotel Grand Court Nagoya.We are so pleased to read your very favorable comments regarding our hotel. It was our pleasure to serve you and we look forward to welcoming you back in the very near future. Sincerely, Masae U Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient, good service

Posted Jul 30, 2016
A very convenient place, with good customer service, especially the parking service. The pillows are too soft, though.
Comment from Hotel Management
by Masae U, Hotel Management
Greetings from ANA Crowne Plaza Hotel Grand Court Nagoya! Thank you for your review and for taking the time to share your travel experience with us. We are delighted that you found our location to be convenient. It was also nice of you to mention that our parking service was good. It was truly pleasure to have you as our guest and we look forward to welcoming you back to Nagoya in the very near future. Sincerely, Masae U Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall very good

Posted May 19, 2016
Great location near the station and the staff were lovely. I asked for a high room away from the train station noise. The room I had was perfect. I was surprised there was no pool but otherwise all the facilities were great.
Comment from Hotel Management
May 20, 2016 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Greetings! Thank you for staying with us on your recent visit and for taking the time to write about your experience at our hotel. We appreciated your kind comments regarding our rooms and location. Please accept our apologies for the disappointment you experienced about no spa/gym/pool. While we do not offer sport facilities at the hotel, there is a 24/7 gym named Gold Gym just 5 minutes walking distance from the hotel with special fee for our hotel guest. It was our pleasure to be of service to you and we hope to see you again at the ANA Crowne Plaza Hotel Grand Court Nagoya in the very near future. Sincerely, Masae U Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Awesome hotel

Posted May 15, 2016
Clean - amazing views of Nagoya - big room sizes - comfortable beds - overall awesome and would definitely stay there again
Comment from Hotel Management
May 16, 2016 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Greetings from the ANA Crowne Plaza Hotel Grand Court Nagoya! Thank you for your wonderful 5 star review. It is great to know that you had a nice stay with us. It was our pleasure to serve you and so pleased to know that a return visit is in your future plans. Sincerely, Masae U Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 12, 2016
Near Kanagama station, about 1 minute walk Staffs are very polite and with fluent English Great place for shopping and eating
Comment from Hotel Management
Apr 15, 2016 by masae.uchiyama@anacrowneplaza-nagoya.jp, Hotel Management
Warm greetings! We appreciate you taking the time to give us your comments regarding your recent stay with us here at the ANA Crowne Plaza Hotel Grand Court Nagoya. We are pleased that you were happy with our service and also to know you found our location to be convenient. We use this feedback to measure our performance and in making decisions that affect our hotel. Everything we do here is to give our guests the best possible stay. We appreciate your review and look forward to welcoming you back when your travels bring you to Nagoya. Sincerely, Masae U Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Last day in Nagoya

Posted Apr 5, 2016
This hotel is fantastic, we stayed in 21/F and we enjoyed our last night in our trip very much, that was a very impressed experience
Comment from Hotel Management
Apr 8, 2016 by Masae U, Hotel Management
Warm greetings from ANA Crowne Plaza Hotel Grand Court Nagoya! Thank you for staying with us on your recent visit and for posting a review of our property. We are so pleased that you enjoyed your visit and appreciated your generous comments regarding our hotel. We look forward to welcoming you back to us in the very near future. Sincerely, Masae U Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nagoya Stay

Posted Feb 12, 2016
Staff is very professiona and polite. I always plan to stay here when I travel to Nagoya. Very convenient to Kanayama station.
Comment from Hotel Management
Feb 16, 2016 by Masae U, Hotel Management
Warm greetings! Thank you for staying with us on your recent visit and for sharing the positive comments regarding our property. It is just lovely to read about our guests having had a great experience with us! I have passed on your comment to our team members who I am sure will be even more motivated. We all look forward to welcoming you again the next time your travel bring you to Nagoya. Sincerely, Masae U Manager