Ratings based on 158 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Big room, modern facility, airport shuttle busstop

Posted Nov 9, 2016
Pros: We stayed on 23rd floor with wonderful view and skyline of Nagoya.
Cons: We didn't have time to try breakfast. Nothing else
Location: Close to airport shuttle bus stop makes it very convenient.
Comment from Hotel Management
Nov 18, 2016 by Hilton Nagoya, Hotel Management
Thank you very much for taking the time to provide us with your valuable feedback. I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic views as well as the many facilities accessible in close proximity from our hotel. Certainly hope you will choose to stay with us again on your next visit to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2016
Good central location, friendly staff, breakfast was excellent
Comment from Hotel Management
Nov 18, 2016 by Hilton Nagoya, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. We are very glad to hear that you enjoyed our room and location as well as breakfast, and we hope that you will consider us again for your future visits to Tokyo. Once again, thank you very much for your warm comments, and we wish you a great day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jul 28, 2016
Pros: Clean, good location
Location: Close to the train station. Lots of restaurants around
Lot of places to eat around the hotel. Close to train station
Comment from Hotel Management
Aug 12, 2016 by Hilton Nagoya, Hotel Management
Thank you for providing us and other readers with such a detailed review of Hilton Nagoya. We are glad that you enjoyed our gym and the location of the hotel. Hilton Nagoya is located on Fushimi Street, Nagoya’s central shopping, entertainment and business area. Take advantage of the complementary shuttle to and from Nagoya Station, or discover local attractions with our bike rental service. Central Japan International Airport is 45 minutes away. Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2016
Nice and comfortable, location also good. If you don't have room charge concern, it should be one of best choice in Nagoya Japan. And breakfast also good.
Comment from Hotel Management
by Hilton Nagoya, Hotel Management
Thank you for providing us and other readers with such a detailed review of Hilton Nagoya. We are glad that you enjoyed room and the location of the hotel. Hilton Nagoya is located on Fushimi Street, Nagoya’s central shopping, entertainment and business area. Take advantage of the complementary shuttle to and from Nagoya Station, or discover local attractions with our bike rental service. Central Japan International Airport is 45 minutes away. Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
This hotel was very kindness and comfortable. We will stay next time also. Thank you very much.
Comment from Hotel Management
Jan 23, 2016 by Hilton Nagoya, Hotel Management
Thank you very much for your complimentary review of our hotel. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our team member were able to make your stay comfortable. Certainly hope you will choose to stay with us again on your next visit to the Nagoya city.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Amazingly helpful staff

Posted Aug 26, 2015
Pros: Fantastic staff and great facilities.
Cons: Great if shuttle bus service was extended to the airport. Shame that there is a charge for the tennis court. Swimming pool is a bit small.
Location: Good location, short walk from downtown Nagoya. Very safe and secure location.
I booked this hotel for a week's stay whilst attending a Karate tournament in Nagoya. From the very moment I stepped through the doors I felt totally welcome. The staff are so incredibly polite and bend over backwards to help out as much as they can. The rooms were of a very high standard both in terms of cleanliness, space and facilities. We stayed on the Premium Executive floor, which costs a bit more but is well worth it as it gives access to the Executive Lounge which provides free drinks (non-alcoholic) and snacks throughout the day. There was free WiFi throughout the hotel which was very convenient. The hotel is equipped with a large gym, sauna, swimming pool and tennis court (although you have to pay extra to use the latter). the gym is open 24 hours. Dinning facilities and menu choice were very good, catering for Japanese and Western diets. There is a chef available in the main dining room for omelette and poached egg orders. The hotel has a free shuttle bus between Nagoya train station, Nagoya castle and the hotel itself. It's located on the main road but it is on the quieter end of the town. There are plenty of shops and restaurants near by. I have stayed at a lot of hotels around the world and I can honestly say that my stay here was one of the best I have had anywhere.
Comment from Hotel Management
Sep 2, 2015 by Hilton Nagoya, Hotel Management
Thank you for your detailed review and comments about the hotels location and complimentary shuttle service and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Conference trip to Nagoya

Posted Aug 5, 2015
Pros: Everything
Cons: Nothing
Location: The hotel is located about a 5 minute walk to the subway from where you can access most attractions in Nagoya with ease.
If you are heading to Nagoya and you can afford to stay at the Hilton then just do it! The service at this hotel is outstanding. I stayed for eight nights and I could not fault anything. The complimentary breakfast was the best I've had at any hotel and made those offered in the USA look cheap - frankly, there's no comparison. Room size is very generous. The rooms are serviced daily and you’re provided with a bowl of fresh fruit on arrival and bottled water. This is the best hotel I’ve ever stayed at and is exceptional value.
Comment from Hotel Management
Aug 11, 2015 by Hilton Nagoya, Hotel Management
Thank you for your post, we are glad to hear that you were able to rest during your stay with us and we hope you will come back again to Hilton Nagoya soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, Michigan

Posted Jul 27, 2015
Imai-San & the Executive floor experience was fabulous!!!
Comment from Hotel Management
Aug 4, 2015 by Hilton Nagoya, Hotel Management
Thank you for taking the time to write such an extensive review. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I hope to extend a warm welcome back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Wonderful Hilton Hospitality

Posted Jul 13, 2015
Great place to stay. Super friendly staff. Reliable and impressive service.
Comment from Hotel Management
Jul 27, 2015 by Hilton Nagoya, Hotel Management
Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you. We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
2 out of 5
by A verified traveler from jakarta

An old hotel without facility comfort

Posted Jun 26, 2015
Pros: Good location
Cons: Room facilities such as free mineral water and wifi
Location: Science park, osa kannon, alley restaurants
The hotel is actually in a good location within walking distance to the science park and osa kannon shopping area. Some dissapointments: 1. Old unmaintained carpets with cigarrete smell 2. No complimentary mineral water facility. It is now a must for a 3-5 stars hotel 3. No free wifi in the room. It is chargeable. This is also a common facility 4. Expensive telephone charge Will not come back for the second time. I expect better from a Hilton brand hotel.
Comment from Hotel Management
Jul 8, 2015 by Hilton Nagoya, Hotel Management
Thank you for your comments on your recent stay. We have started in January 2015 to renovate our accommodation tower and I am pleased to advise you that our Executive Lounge, premium executive rooms and executive rooms have just been completed, and our Deluxe and Hilton guest rooms will be renovated over the remainder of 2015, to be completed in February 2016. With regard to WiFi charges, we offer this on a complimentary basis to HHONORS who book directly through a proprietary Hilton channel or one of our corporate travel partners, such as the hotel websites, calling Hilton Reservations Customer Care or an individual hotel and walk-ins. Please accept our apology for failing to meet your expectations. We sincerely hope that we be given the opportunity to welcome you back, on which occasion you will experience the fresh look of Hilton Nagoya and we can restore your faith in us.