Indoor spa tub

Reviews of Hotel Abest Osu Kannon Ekimae

3 out of 5
Hotel Abest Osu Kannon Ekimae
2-24-45 Osu Naka-ku, Nagoya, Aichi

Reviews

7.0

Good

Rating 10 - Excellent. 70 out of 433 reviews" "
Rating 8 - Good. 156 out of 433 reviews" "
Rating 6 - Okay. 129 out of 433 reviews" "
Rating 4 - Poor. 63 out of 433 reviews" "
Rating 2 - Terrible. 15 out of 433 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right next to Osu Kannon subway station and the shopping district nearby. I used it as a crash pad for the Japanese GP and it worked perfectly for that use case.
Stayed 4 nights in Apr 2024
Response from フロント on Apr 13, 2024
Thank you very much for choosing Hotel Abest Osu Kannon Ekimae out of many hotels.We read your comments and are relieved to hear that you enjoyed your stay with us.As our customers have said, our hotel is located right at the entrance of the Osu shopping district and has excellent access, so we are confident that it can be used very conveniently for all purposes, including business and sightseeing.We will continue to strive to be a hotel where our customers come to visit us again and again, and all of our staff members will continue to provide cheerful service with a smile. Thank you for your continued patronage.Thank you for taking the time out of your busy schedule to give us your valuable opinion.These difficult times continue, so please take care of yourself.

6/10 Okay

Robinson

Liked: Cleanliness, staff & service, amenities
Fridge didn't work. Heater wasn't heating the room. Bed was uncomfortable.
Stayed 4 nights in Dec 2023
Response from フロント on Feb 20, 2024
Thank you very much for using Hotel Abest Osu Kannon Ekimae.Although you had been looking forward to your trip, we apologize for the inconvenience and inconvenience caused.We apologize for any inconvenience caused regarding the air conditioning and refrigerator.We inspected the customer's room, replaced the refrigerator, and cleaned the air conditioner.In addition, we have rental heating equipment and blankets available at the front desk to ensure that your body does not get hurt, so if you feel chilly or hot, please feel free to let the front desk know.We also provide services to make your stay as comfortable as possible, so if you have the opportunity to visit us again someday, we would appreciate it if you could use our service again.We would like to once again apologize and thank you for taking your valuable time to post and point out the issue, despite the inconvenience caused.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, friendly staff with quick service, the bath is excellent. Super convenient location as well, with the subway super close
Stayed 2 nights in Jun 2023
Response from フロント on Feb 21, 2024
Thank you very much for using Hotel Abest Osu Kannon Ekimae.All of our staff members are humbled and moved by the many compliments we received.Thank you very much for your compliments regarding our breakfast.We will continue to put effort into developing our menu so that you will be satisfied next time, and all of our staff will work hard every day to ensure that no matter how many times you visit, you will have a fresh and comfortable experience without getting bored.In addition, our hotel is located right at the entrance of the Osu shopping district, and is in a location with excellent access, so we are confident that it can be used very conveniently for all purposes, including business and sightseeing.All of our employees will continue to work hard to provide you with a relaxing space that feels like your second home.We look forward to the day when we can welcome you back again.We wish you all the best in your future endeavors and look forward to your return.thank you very much.

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service
The hotel was close to the train station and many other interesting places to see. The hotel breakfast included the option of steak. It was delicious.
Stayed 1 night in May 2023
Response from フロント on Feb 21, 2024
Thank you very much for choosing Hotel Abest Osu Kannon Ekimae out of many hotels.We are glad to hear that you were satisfied overall, and all of our staff members are filled with relief and gratitude.Our hotel is located right at the entrance of the Osu shopping district, and is in a location with excellent access, so we are confident that it can be used very conveniently for all purposes, including business and sightseeing.We would also like to thank you for your compliments regarding our breakfast.We will continue to put effort into developing our menu so that you will be satisfied next time, and all of our staff will work hard every day to ensure that no matter how many times you visit, you will have a fresh and comfortable experience without getting bored.We will continue to aim to be a hotel that satisfies our customers, and all of our staff members will continue to provide cheerful service with a smile.Thank you for your continued patronage.All of our staff members look forward to welcoming you back on your next visit.

6/10 Okay

Clint

Location to shopping was good. Elevator noise was loud. Old building, lots of moisture and smelled not good.
Stayed 1 night in Mar 2023
Response from フロント on Feb 21, 2024
All of our hotel staff would like to express our sincere gratitude for your visit.Despite this, we are very sorry that we did not meet your expectations even though you were looking forward to spending time at our hotel.Our hotel is located right at the entrance of the Osu shopping district and has excellent access, so we are confident that it can be used very conveniently for all purposes, including business and sightseeing.We sincerely apologize for any inconvenience caused, especially due to the noise.Regarding this point, we will discuss this with the management company and encourage them to implement soundproofing measures and maintenance to prevent recurrence.We will do our best to make sure that as many of our guests as possible have a comfortable stay, and that the next time you visit, you will be satisfied with your stay.We apologize for the inconvenience caused by the air in your room.When cleaning, we do our best to provide a refreshed room by ensuring thorough ventilation and using deodorizing spray, but we regret that we were not able to completely eliminate the odor. Did it hurt your body?Depending on availability, there may be alternative rooms available, so please feel free to contact us if you have any unbearable circumstances.We will do our best to make improvements so that such clumsiness and inconvenience will never occur again, and we will do our best to ensure that you are satisfied the next time you return.We would like to once again apologize and thank you for taking your valuable time to post and point out the issue, despite the inconvenience caused.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, room comfort
Concert and Castle
My visit to Nagoya was very brief, but this hotel's excellent location and good service added to the experience. I came to Nagoya by Japan Rail's Shinkansen, and I'll admit Nagoya Station is daunting. For some reason, I just could not figure out how to get from the JR area to the subways. So I took a taxi to the hotel. It wasn't that far, nor too expensive. Once there, I could see that Osu Kannon subway station (on the blue Tsurumai Line) is just a couple blocks up the street heading north. Maps inside that station allowed me to get my bearings. Though one transfer is required to get to Nagoya Station, subway trains here are frequent and inexpensive. I picked this hotel because of it's proximity to Electric Lady Land, a small venue by the north end of the subway station, where I enjoyed a fantastic rock concert. The next morning, after having steak with my breakfast voucher (!), the Engish speaking woman who served me took the time to look up Nagoya Castle and assured me that it was open and easily reachable by subway. Definitely worth a visit! There's also the mightily impressive Osu-kannon Temple right next door to the hotel as well. Storage lockers (useful after checkout) are available in the subway stations. I should note that the hotel building itself is showing it's age, especially the hallways, but everything was very clean and adequate to my fairly basic needs and all the staff were professional and efficient.
Stayed 1 night in Jan 2023
Response from フロント on Feb 18, 2024
Thank you very much for using Hotel Abest Osu Kannon Ekimae.We read your comments and are relieved to hear that you enjoyed your stay with us.Our hotel is located right at the entrance of the Osu shopping district and has excellent access, so we are confident that it can be used very conveniently for all purposes, including business and sightseeing.Although our hotel is not a hotel equipped with the most cutting-edge facilities, we would like to be a hotel where we value dialogue with our guests, and where we can have heartwarming, old-fashioned interactions.In addition, all of our staff members value being in the customer's perspective, so warm words like this are the best encouragement for our staff.We will continue to aim to be a hotel that satisfies our customers, and all of our staff members will continue to provide cheerful service with a smile.Thank you for your continued patronage.All of our staff members look forward to welcoming you back on your next visit.

10/10 Excellent

Wendy

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Jul 2021

8/10 Good

YI WEN

Stayed 1 night in Dec 2019

8/10 Good

Rieko

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It doesn’t mean it’s never been smoking room
Non-smoking room doesn’t mean it’s never been smoking room. Their non-smoking room was full of smoking smell and plus very dirty room. No windows to open. I asked if there is any different room not to have strong smell however, the response from staff was not nice and I felt sick in the room and end up I checked out before use the room. I am sorry but I wouldn’t book this hotel anymore.
Stayed 1 night in Nov 2019

10/10 Excellent

Norbet Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location Few Steps from Subway, and near Shopping Area and Convenience Store.. Highly recommended
Stayed 2 nights in Sep 2019
Response from Front Desk on Nov 9, 2019
Dear Guest, Thank you very much for staying at with us and for your recommendation . We hope to see you in near future. Wish you very warm regards

8/10 Good

Christina Ma.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Great location! Great staff and great breakfast!
Stayed 12 nights in Apr 2018

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン時、エクスペディアの予約直後にお伺いしたせいか名前が確認できないと間違えていないかなんども確認されました。また、禁煙にも関わらず部屋がタバコくさく、また汚い・・・蚊もいました。チェックアウトの際に鍵を持ってフロントの方に”チェックアウトをお願いします”とお伝えすると、急に”おけー!”と笑顔で返されました。。。外国人だと思われたのでしょうか・・・失礼すぎてあっけにとられました。笑
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For what I was planning to do the location was perfect. Close to Osu. The front desk staff was very helpful. The bed was a little hard but if you are tired enough you will not even notice. In all a good place to stay. Would definetly stay again if I am in the area.
Stayed 1 night in Nov 2018
Response from Front Desk on Mar 30, 2019
Dear Guest, Thank you for staying with us. It is our great pleasure to have the wonderufl comment regarding us. We will be waiting your future accommodation. Warm regards

6/10 Okay

Cheng Ann

Liked: Cleanliness, staff & service, room comfort
This hotel good is because near to the station. Breakfast only beef or beef curry rice but in my family some don't take beef in the end instead of three days breakfast we only eat one day and the wifi is not working from the day we check in until we check out.
Stayed 3 nights in Dec 2018

6/10 Okay

Christina Ma.

Liked: Staff & service
Ok bec of the location
WiFi service had a problem however the hotel staff failed to inform their guests. I have stayed here many times and I had no complaints however , they made a diff policy regarding make up of room. The staff no longer cleans the room instead they leave towels, tea and water at the doorstep.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

the room is old and small. mattress is too soft. due to the lack of maintenance corridor and public facilities, i was hesitated to use the water boiler. the hot spring is good and in well maintenance. surprised to see wide selection of shampoo, conditioner and shower gel. breakfast comes in free and serve with grilled beef. the quality is low, given it’s for free.
Stayed 1 night in Nov 2018

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Lucio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The onsen hotspa is really good, and the hotel is close to the osu kannon station.
Stayed 2 nights in Oct 2018

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Darren

Liked: Room comfort
Great hotel if you are traveling on a budget. Free daily steak breakfast. 200m from the closest subway station. Right next to Osu Kannon shopping district. A 7-11 within 50m. Well-maintained bath house on the 2nd floor. Or triple bed bedroom was small but adequate and the beds were comfortable. The only downside for the location is that it always take at least one or two transfers to get anywhere. As for the hotel, the fridge in the room was never cold, the elevator is really tiny, and the AC filter should be cleaned. Do note that the breakfast coupon will only be given to you when you get your room keys from the front desk after turning them in when you leave for the day. We had no idea about that and missed 2 days of breakfast. Also, it is not written anywhere, but it seems that free bottled water will only be provided if you don't require them to clean up the room.
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities
The room was very basic. There could be a bit more attention to detail with cleanining. The onsen was surprisingly nice, comfortable and relaxing. The included breakfast was amazing. Filet mignon you get on a hot slab to allow it to cook to desired.
Stayed 2 nights in May 2018

6/10 Okay

Melissa

Liked: Cleanliness
Overall it was fine. Obviously smaller than what an American is accustomed to. The spa area was very nice.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
The hotel area is really nice, close to a shopping street and a temple but, the room's smell was awful. My clothes smelled tobacco even after I want back home.

8/10 Good

Juan

Liked: Cleanliness, staff & service

8/10 Good

Anilkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

zenneth, Philippines

Liked: Cleanliness, property conditions & facilities, room comfort
Good to recommend
Newly renovated. Close to restaurants (yummy Ramen), so easy access just by walking around the numerous tourist destinations and shopping arcade :) f you have hand carry bags only, perfect to explore subway and then express train going straight to Nagoya Airport.
Stayed 2 nights in Nov 2017

8/10 Good

Andrew K

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and good enough for family travel
Convenient location for subway travel throughout Nagoya, and walking distance to the Nagoya Science Museum, which is fantastic. The hotel itself seems a bit old, the room was small, and we had ceiling pipes clanging above our heads both nights as we tried to go to sleep. The front desk service was a bit slow, and they ran out of humidifiers so that we couldn't get one for our room (we had 2 kids and an infant, so a humidifier in the cold weather would have been very nice). The included breakfast is just hot dogs and french fries, which even our kids weren't too excited about. But the onsen (men's/women's public baths) were nice and were a great way to wrap up busy sightseeing days.
Stayed 2 nights in Nov 2017

6/10 Okay

Haru

Liked: Cleanliness, staff & service, room comfort
The overall condition of the hotel is a bit dated but the bed is comfortable. The breakfast buffet is the basic and simple one. It saved our time to search for food every morning.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay in a clean and quiet room. Spa facilities most enjoyable. Plenty of restaurants and attractions near by.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Family overnight trip
As far as Japanese hotels go, this one had a lot of room but the beds and pillows were not comfortable. There is not a closet nor are there any drawers to put clothes into. There is a small refrigerator in the room and many restaurants/convenience stores right by the hotel. The parking is off site so you must park and walk to the hotel, approx 5-10 minutes. Decent breakfast is included in the rate.

6/10 Okay

Verified traveler

Convenient location
There are two wifi routers in the corridor, but still it's not strong enough to reach the corner rooms. The rooms on the 2nd floor is very noisy. Only the rooms on the 2nd floor have been renovated, the rooms on the other floors still very old Triple room costs around HK$900 per night, just not worth it.

8/10 Good

leong

Liked: Staff & service
easy to find
near to the subway station and the temple. easy to find the hotel.

6/10 Okay

Yajun

Disliked: Cleanliness, room comfort
A hotel with mosquitoes
There were mosquitoes. Smell badly either. No electric outlet for my laptop and chargers. Worst experience compared to my other Japan hotel experiences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good and bad about Hotel Abest.
Location is very good. My room is small but it's clean and provided a safe place for me to stay. But poor service for the staff. I asked them to keep my box for my stuff and it was returned to me with holes in it. They didn't inform me and just handed me my box which I later complained. I tried to ship the box to the airport and I arranged it with them only to find out they didn't ship it because I needed to pay Y648 which was their mistake bec they gave me the wrong computation.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
Renovation hell. The hotel smelt of filth! HORRIBLE. The entire place was in disarray as they are in the middle of Reno's. The staff were not very kind but the cleaner was a lovely lady. Good location but that's about it,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
guest
Good place to stay. Was happy with the booking.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average, thank you for a decent stay.
An average hotel in a nice area. Worth staying at.

4/10 Poor

aek, TH

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
Near osu shopping street and near osu subway station

10/10 Excellent

アキオ

Liked: Cleanliness, staff & service, amenities
静かでした
Stayed 1 night in Apr 2024
Response from フロント on Apr 6, 2024
この度は当館に御宿泊を賜りまして誠にありがとうございました。お褒めのお言葉、大変恐縮でございます。ご滞在中はご不便な点等ございませんでしたでしょうか?今後も何度もお越しいただけるよう、心の込もったご接遇でお客様をお迎えしたいと存じます。末永くご愛顧を賜りましたら幸いでございます。厳しい折を迎えます、どうかお身体を、ご自愛専一にお過ごしくださいませ。ありがとうございました。

10/10 Excellent

HAGA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
設備の老朽化がヒドイ。それをカバーしてるのが、スタッフの質の高さかな!。
Stayed 1 night in Mar 2024
Response from フロント on Apr 5, 2024
この度はホテルアベスト大須観音駅前をご利用下さり、誠にありがとうございました。にもかかわらず、数々のご不便とご不快な想いをおかけしましたこと、誠に申し訳なく心からお詫び申し上げます。設備について、ご不快な想いをさせてしまい、大変申し訳ございませんでした。少しずつでは、ありますがお客様に部分的に改装工事を進めている次第でございます。しかしながら、ホテルスタッフへのお褒めのお言葉頂戴し御礼申し上げます。                                 このようにお客様から頂けるお言葉は、私たちスタッフの何よりの励みとなります。                         今後もお客様に満足いただける様、努力して参りますので、何卒末永くご愛顧賜りますようお願い申し上げます。ご迷惑をおかけしたにもかかわらず、貴重なお時間をいただいてまでご投稿・ご指摘いただきましたことに、あらためてお詫びとお礼申し上げます。

6/10 Okay

megumi

Traveled with group
Disliked: Cleanliness
お部屋がホコリっぽく、窓も開けれなかったので、空気の入れ替えが出来なかったのと、化粧水などアメニティの種類がもう少し欲しいですね。スパは良かったです。
Stayed 2 nights in Mar 2024
Response from フロント on Apr 6, 2024
この度はホテルアベスト大須観音駅前をご利用下さり、誠にありがとうございました。ご宿泊を頂きました際の貴重なご意見・ご感想を戴き誠に有難うございます。チェックインからアウトに至るまで不行き届きの点が多く大変ご不快をお掛けしました事、衷心よりお詫び申し上げます。事前の心配りが行き届かずご迷惑をおかけしましたこと、心よりお詫び申し上げます。お客様から頂戴しました貴重なご意見は真摯に受け止め、また私共ホテル内での反省点も基に改善に努め、更なる社員教育に励み、どんな状況下においてもお客様のご期待に沿えるサービスがお届けできますよう最善を尽くして参る所存でございます。ご迷惑をおかけしたにもかかわらず、貴重なお時間をいただいてまでご投稿・ご指摘いただきましたことに、あらためてお詫びとお礼申し上げます。

8/10 Good

あきお

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良好です
Stayed 1 night in Mar 2024
Response from フロント on Mar 10, 2024
この度は数あるホテルの中からホテルアベスト大須観音駅前をお選びいただき、誠にありがとうございます。お褒めのお言葉、大変恐縮でございます。ご滞在中はご不便な点等ございませんでしたでしょうか?ぜひ次回も、日常から離れ、心豊かな旅のひとときをお過ごし頂ければと思います。お客様の今後より一層のご活躍をお祈りいたしております。ありがとうございました。

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes, zentral gelegenes Hotel in Nagoya. Sauberes Zimmer mit öffentlichen Gemeinschaftsbad.
Stayed 1 night in Feb 2024
Response from フロント on Mar 10, 2024
Unser gesamtes Hotelpersonal möchte Ihnen von ganzem Herzen für Ihren kürzlichen Besuch danken.Wir haben Ihre Kommentare gelesen und sind erleichtert zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben.Wie unsere Kunden sagten, liegt unser Hotel direkt am Eingang des Einkaufsviertels Osu und verfügt über eine hervorragende Anbindung, sodass wir zuversichtlich sind, dass es für alle Zwecke, einschließlich Geschäfts- und Besichtigungszwecke, sehr bequem genutzt werden kann.Wir werden weiterhin jeden Tag hart daran arbeiten, sicherzustellen, dass wir unsere Kunden nicht enttäuschen, wobei Komfort und Zufriedenheit an erster Stelle stehen.Wir wünschen Ihnen für die Zukunft alles Gute und freuen uns auf Ihre Rückkehr.Vielen Dank. "

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
とても良かったです。 大浴場快適でした。 また行きたいと思います。
Stayed 1 night in Feb 2024

6/10 Okay

ゆきひこ

Stayed 1 night in Feb 2024