Standard Double Room, Smoking (Castle View) | Down comforters, in-room safe, desk, blackout drapes

Reviews of Hotel Nagoya Castle

3.5 out of 5
Hotel Nagoya Castle
3-19 Hinokuchi-Cho, Nishi-Ku Nagoya, Nagoya, Aichi Prefecture

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 470 reviews" "
Rating 8 - Good. 178 out of 470 reviews" "
Rating 6 - Okay. 31 out of 470 reviews" "
Rating 4 - Poor. 6 out of 470 reviews" "
Rating 2 - Terrible. 4 out of 470 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shaomu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and view
Very nice hotel
Stayed 2 nights in Dec 2019
Response from 宿泊部宿泊課マネージャー on Dec 30, 2019
Thank you for using Hotel Nagoya Castle. We look forward to your use again.

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and not far from sites.
Stayed 1 night in Dec 2019
Response from 宿泊部宿泊課マネージャー on Dec 16, 2019
Thank you for staying at Hotel Nagoya Castle. We are glad that you were satisfied with the castle view from your room. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 宿泊部宿泊課マネージャー on Dec 16, 2019
Thank you for staying at Hotel Nagoya Castle. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Front office manager on Oct 24, 2019
Thank you for staying at Hotel Nagoya Castle.I am very glad to receive a high evaluation.We are looking forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
nice and cozy but a little too far off
located at nice and cozy area but it was a little too far from downtown
Stayed 1 night in Oct 2019
Response from Accommodation office manager on Oct 10, 2019
Thank you for staying at Hotel Nagoya Castle.We are glad that you were satisfied with the scenery from the room.I ’m going away from the center,We are looking forward to seeing you again.

10/10 Excellent

Nicholas M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really very nice. A very classy hotel.
Stayed 1 night in Sep 2019
Response from Accommodation manager on Sep 27, 2019
I am very happy to hear your compliments.We are looking forward to seeing you again.

10/10 Excellent

isik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from ホテルナゴヤキャッスル on Sep 13, 2019
ホテルナゴヤキャッスルにご宿泊頂き誠にありがとうございます。 高評価を頂き嬉しく思います。 これからも快適にご利用頂けます様サービスの向上に努めて参りますので変わらぬご愛顧を賜ります様お願い申し上げます。

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always available to help you. Also the hotel is really close to Nagoya's subway stations and the ride to Nagoya Station ( Trains to travel to other prefectures ) is 25 minutes away if you take a Taxi.
Stayed 4 nights in Aug 2019
Response from HOTEL NAGOYA CASTLE on Aug 21, 2019
Thank you for staying at Hotel Nagoya Castle. Please use Hotel Nagoya Castle when you come to Nagoya. We look forward to all the staff.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip back to Japan! With my kids!!!
It was awesome and amazing!!!
Stayed 3 nights in Jul 2019
Response from ホテルナゴヤキャッスル on Aug 25, 2019
Thank you for staying at Hotel Nagoya Castle. Thank you for your compliment. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Beautiful view.
Stayed 1 night in Jun 2019
Response from ホテルナゴヤキャッスル on Aug 25, 2019
Thank you for staying at Hotel Nagoya Castle. Thank you for your compliment. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Outstanding hotel with a spectacular view of Nagoya Castle. Good sized rooms, excellent service and handy location. Worth paying a bit extra for a Castle View Room - a stunning vista!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view at night
The hotel was beautiful, great location to the castle with shuttle bus service, clean and well kept. The staff were very friendly and took care of me from taking my bags to calling the elevator. Comfy room, great bed, and the shower was awesome. Crown Restaurant - service should have been better for the price you pay for their meals - very few patrons and they were picky of where I sat. Did not do water top up unless asked, no inquiry to how the meal is, no follow up, no offer of anything more like dessert, then left me to wait for the bill for 15 minutes til I gave up and went to pay. Meal was very good but the menu needs more explanation.
Stayed 1 night in Apr 2019

10/10 Excellent

Scobie-john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where the “wise” stay in Nagoya!
One of the “secret” gems of Nagoya! Not in the centre of town but you’re compensated with a massive lobby, excellent service, spacious rooms if you have a double or twin! Staff who quickly remember their guests and greet you respectfully. Parking great, but you do need a car to get around and to eat out! Unless you use the free bus into town. Great buffet dinner slightly pricy but the quality is certainly there and you sure can eat a variety of things and in quantity...if you wish! But be careful you don’t eat too much of the main course! Room furniture is certainly up to standard and so many thoughtful things have gone into the design of each room. One slight minus point is the bus tours that suddenly see massive groups pour in to the hotel but if you can work out their coming in and out it is not too bad! Usually late evening and mid afternoon. Castle view side is really a view of the castle! Smack across the moat! In the cherry blossom season magnificent BUT check when they should be in bloom before you make a reservation! Also this year the castle is under construction so you cannot go in the main part of the castle itself! Bottom line...this is the place which “wise” people discover! Out of the centre of town but easy to get into town if need be. And you get compensated with top quality and space space space! And not at a ridiculous price! Oh, try to stay at least two or three nights ...gets cheaper! And become a member of the hotel!
Stayed 2 nights in Mar 2019

8/10 Good

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely if you love to be warm!
We were driving and the parking was a little complicated. We ended up parking in the convention center but struggle with suitcases trying to find the hotel. We had to walk around the block to the front. Next, the room is beautiful but hot. So called to find out you can't use air on because there is only heat at this season. Next, great beautiful room but how do you turn off the light. 20 minutes of searching to find the light witch on the clock by the bed. Hmm.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Beautiful castle view from the hotel
The hotel offered a beautiful castle view though our rooms dated. It took about 15 mins by taxi from nagoya station.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view! Paid the extra for the larger room with a castle view and it was stunning! Well worth the extra money.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Room is tidy and amenities items are all well prepared. breakfast buffet with a lot of food options and taste great.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel with Nagoya Castle view
It is a very nice luxury hotel at an affordable price. The room was very spacious considering that the hotel is in a metropolitan city. Our request for a roll-away was bed was accommodated. Absolutely loved the castle view. We were so glad to arrive to see the castle in the sunset and the full moon rising next to it. It is not located close to shopping area but there is a shuttle to the Nagaya JR station on the hour. Will stay there again if back to Nagoya.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a View
The view of Nagoya Castle was amazing. It is in walking distance to the castle easily. There is not a close stop to public transportation, but there is a shuttle running every hour to Nagoya Station. The staff was extremely friendly and helpful. Room service was quick and prompt. I had an in room massage which was one of the best I have had in room before. The therapist lays you on your side so your neck and face are not smashing into the bed the whole time. I would stay here again
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service perfect stay
Nice hotel and environment around is very pleasant
Stayed 1 night in Oct 2018

8/10 Good

Miriam, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful view in front of the castle a Little bit far from the city center
Stayed 1 night in Sep 2018

10/10 Excellent

Karen, South Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room with upgrades and comfortable bedding with an excellent buffet breakfast included.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Nice spacious rooms. Friendly staff. I decided last minute to stay one more night and they were able to accommodate me. It cost me double what I payed for the first night, but that’s what I get for not planing ahead. Although a very nice hotel, it has more of a business vibe to it rather than vacation. But overall very nice. Would recommend.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and helpful staff Quiet and big bed Free covered car park
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Very good hospitlity and very helpful Polite and willing to help to acjieve what you intended
Stayed 1 night in May 2018

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Enjoy Nagoya Castle Park
We had a stunning view of the Nagoya Castle. The Castle grounds were an easy walk away. The room was clean spacious, and comfortable. We were a little disappointed with the breakfast, which was served in the dark underground space which seems to be a cocktail lounge at night. The buffet was a little uninspiring for the price (the berry bowl was a better deal.)

10/10 Excellent

Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing tourist location next to nagoya castle
great location next to nagoya castle , sizable room and layout, basement free parking
Stayed 1 night in Dec 2017

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful & friendly staffs. Nice view of the room to see the nagoya castle
Stayed 1 night in Dec 2017

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Beautiful view from the room, seeing the Nagoya castle. I jogged around the castle in the morning, perfect start to a great day. Staff are friendly enough
Stayed 2 nights in Oct 2017

10/10 Excellent

Jeanette, SF Bay Area, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy
This was a VERY nice place. Top hats and top notch service. No waiting for bell service! The bonus is that it's an easy walk to the castle. Only down fall was that food was pricey.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable!
Overall stay was wonderful, location is away from the busy downtown area but the view of the Nagoya castle is a treat each morning. Breakfast was delicious, many items to choose from. Staff was friendly, helpful and attentive. Rooms are comfortable and larger size for Japan.

2/10 Terrible

Bob, London

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms too small
I had booked a single room. but decided to upgrade as I am not a fan of single beds. I got charged another £20.00 for the privilege. Imagine my surprise when I got to the room, and found the double bed rammed tight to the wall. If there had been 2 people staying in this room. then the person sleeping closer to the wall would have had to clamber over the other person to get out of bed. Staff friendly and engaging, Overall location with Nagoya Castle opposite stunning, but quite a way from the city centre. Very disappointing stay.

10/10 Excellent

Jacqui, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous View of the Castle
Our stay was wonderful and just what we needed. The location is amazing - a quick cab ride from downtown Nagoya - and right next to Nagoya Castle. The rooms are small compared to other countries but fairly typical for Japan. It was very clean and quiet. My bed was very comfortable and I slept very well. Three pillows to choose from - nice! Two shower heads and a bath with nice toiletries available. Pajamas are provided too. The buffet breakfast is worth adding to your stay - delicious with a huge variety of food. The dining area was very relaxing. We stayed much longer than planned! Cocktails in the 11F restaurant bar were lovely with live grand piano music and a view of the castle.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Panisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for nagoya castle visit
- Wifi is terrible, can't connect properly in the room. the hotel should consider improve this immidiately - breakfast was superb - room conditions and hotel is quite old , what you've paid for is only for the castle view

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LENNY, TOWNSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CASTLE VIEW
STAYED TWO NIGHTS HOTEL TOP OF THE POPS ROOM VIEW OF CASTLE GOOD NICE BED AND GREAT BATHROOM
NAGOYA CASTLE

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fitness
I dissapointed that I was refused to use the fitness.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like visiting again
Quintessential Westin with wonderful restaurants and bars, but not that convenient because of the location. It's a bit far from city center.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the station
Stayed a week, and experienced first class service the entire time. Service was excellent in handling special requests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Nagoya castle view
Definitely the best view you could get in town, stunning day and night view of the famous castle, so beautiful. Breakfast was great! Lunch and dinner buffet are also offered at reasonable price. Very comfortable and enjoyable stay! It's slightly off from city centre, but taxi to city centers are cheap.

10/10 Excellent

Kathryn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with fabulous views
The room was a good size and well equipped and had a wonderful view of Nagoya castle. It is a bit isolated from the centre of the city but they run a shuttle bus every hour which makes it easy. Older style hotel but in keeping with the area. We had a room upgrade which was nice

10/10 Excellent

Clayton, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
Room comfort only gets 4/5 because Japanese hotel rooms are so tiny, generally speaking, and this hotel was no exception. Otherwise my stay was a truly delightful experience. The hotel is across the moat from Nagoya Castle and within a quiet and very walkable residential neighborhood. Although food and drink are absurdly overpriced within the hotel (again, not unexpected), there was plenty of delicious food to be had for cheap in the surrounding area. Concierge was very helpful in booking a Shinkansen ticket for me.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have beautiful Nagoya castle view from the room. And just 5 mins walk distance to Nagoya castle.