Ratings based on 924 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Aug 7, 2017
Nice and conveniently located. Only down side is just the room is a little small.
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Convenient and nice, avoid cheap room

Posted Jun 26, 2017
Pros: Location, breakfast, coin laundry
Cons: knowledge of staff in local things to do.
Hotel was nice. The first room was painfully small, not even room to open a suitcase or store one. No chair to sit in...and walking around the bed was impossible. We upgraded the room for a small amount and were MUCH more comfortable. The concierge services were worthless as staff knew nothing about local options other than reading from promotional tour brochures. The coin laundry was convenient and available at most times
Comment from Hotel Management
Jul 5, 2017 by Double tree by Hilton Naha, Hotel Management
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to place comments for us. We regret to learn about your dissatisfaction with our service. It certainly was not our intention to disappoint you. We continually strive to provide the highest quality of service to all of our guests and I apologize that your experience did not meet your expectations. We intend on sharing your feedback with the concerned departments and we sincerely hope that you will give us another opportunity to show you that this is not the typical experience at our hotel.
3 out of 5
by Hon Kau Nelson

May be improving the quantitly of services

Posted Apr 5, 2017 on Hotels
The location is good both for walking distance to the down town and the Station is nearby. But, The room is quite small and not the same description as of 19 Sq Meter. It is only 14-15 Sq Meter. Car park need paid 1,500 yen per day. Breakfast area is quite small and lot of Customer from China PRC.
Comment from Hotel Management
Apr 24, 2017 by Hilton Osaka, Hotel Management
Thank you very much for choosing to stay with Double tree by Hilton Naha. We truly appreciate your comments and feedback regarding our services and team memeber as it helps us to better understand how best to serve our valued guests. Thank you again for your warm compliments, and wish you a great day ahead.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Liked the special touches

Posted Mar 19, 2017
Really like the special touches like Nespresso machine, the massage chair and welcome cookie.
Comment from Hotel Management
Apr 4, 2017 by Double Tree by Hilton Naha, Hotel Management
Thank you very much for your kind review of our hotel. We are very glad to hear that you enjoyed our room facilities, and we hope that you will consider us again for your future visits to Tokyo. Once again, thank you very much for your warm comments, and we wish you a great day ahead.
5 out of 5
by louis M

Hotel gem in Okinawa

Posted Mar 12, 2017 on Hotels
Centrally located and very clean hotel in Naha city Okinawa was a great place to come back to each evening.
Comment from Hotel Management
Mar 27, 2017 by Hilton Osaka, Hotel Management
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts. It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments. We highly appreciate your comments about our convenient location, which is near the bus terminal, and the monorail station. We here at the DoubleTree by Hilton Naha looks forward to welcoming you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Conveniently located to monorail, excellent hotel.

Posted Mar 11, 2017
Pros: Great breakfast buffet.
Second visit at this hotel, will be my first choice on my next visit as well.
Comment from Hotel Management
Mar 27, 2017 by Double Tree by Hilton Naha, Hotel Management
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback. It is our greatest pleasure to know that you have enjoyed your stay. We all appreciate your kind comments about our staff and our convenient location and our breakfast. This will be shared amongst all the management and the staff. Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to monorail

Posted Mar 10, 2017
Eady commute from airport to hotel on monorail. Used the monorail for near daily commutes to nearby sites. Friendly, courteous staff. Very nice place
Comment from Hotel Management
Mar 27, 2017 by Double Tree by Hilton Naha, Hotel Management
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts. It is our greatest pleasure to know that you have enjoyed your stay. We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point. Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2016 on Hotels