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Reviews of The Pavilion

2.5 out of 5
The Pavilion
Near High Court Mallital, Nainital, Uttarakhand

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Yogesh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a nice stay but initially they did not give us a nice room, later they shifted us to a better room after a complaint. They charged us for one more person,where as when I booked through you,I mentioned for three adults.
Stayed 2 nights in Oct 2023

4/10 Poor

anil

Stayed 3 nights in Jun 2023

10/10 Excellent

Maheepal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with family and found this property outstanding in terms of reachability using car, ambience is open, away from Mall Road hustle, awesome food. Staff on reception was quite helpful and agreed to have few adjustments as there was a mistake while making online booking. Overall experience was awesome. Thank you

4/10 Poor

Shaileshkumar

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
While booking a room for 3 they offer you a large room with two double beds but what we actually got was a double bed plus a substandard single cot in a small room. Towels and bedsheets poorly cleaned, smelling bathroom. Poor wi fi. Location and dining options good. Overall not worth 7000 per night .
Stayed 3 nights in Jun 2022

10/10 Excellent

amruta

It was a good stay...comfy clean room and excellent food..i wud recomend it for a nice stay in Nainital..
Stayed 1 night in Nov 2018

8/10 Good

VIKAS

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel but far from mall road
Walking from mall road to the hotel is a tiring job, you have to climb up to reach the hotel, overall a good property.. Cons..Check out time too early (10 am), no water temp.controller,it was too hot..Toilet stinks, Pros..Good ambiance, front rooms were better maintained and cleanliness was better, breakfast was ok, ample parking, a small playground for children..Option of bakery

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
HOTEL LAYOUT IS GR EAT, STAFF SUPPORT IS GREAT,SERVICE IS FINE AS IT IS HIGH SEASON PERIOD THE ONLY DRAWBACK IS THEIR ROOM CONDITION SPECIALLY DOORS AND MORE THEIR SHOULD BE ALTLEAST FAN IN ROOM AS SOMETIME WHEN IT IS SUNNY DAY IT GET HOT AS THEIR RESTAURANT(BAKER'S HUT) GOT A/C BUT THEIR ROOM EVEN DO NOT HAVE FAN IN IT.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place!!
Amazing place to visit mall road, lake and tibetan market, Lovers point, Himalayan darshan. Overall its a beautiful place to visit 2 or 3 days and visit offseason where you will not get too much crowd otherwise you will not enjoy. DON'T BOOK WITH EXPEDIA AS THEY ARE GIVING HIGH PRICES AS COMPARE TO OTHER WEBSITE AS I CALLED CUSTOMER SERVICE THEY ARE NOT READY TO HELP AS WELL. I ADVISED DON'T BOOK WITH EXPEDIA

2/10 Terrible

Gary, New Delhi

Disliked: Staff & service, property conditions & facilities
Very far from the LAKE
The staff at Reception is RUDE. The voucher mentioned check-out time as 12.00 noon, but we got a rude call at 10 am on 16th of june, asking us to vacate the room immediately as a new guest was waiting to check-in. The reception argued that check-out time was 10.00 am and we have to vacate immediately. The staff started ringing the room bell and said they wanted to show the Room to a prospective guest. Eventually we had to hurry up and vacated the room at 11.00 am but the experience was horrible.

6/10 Okay

Verified traveler

The quality of the bathroom was not good . Cleanliness of bathroom and condition of towels need a lot of improvement.

4/10 Poor

Ambrish, haridwar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not the best suited place to stay
The hotel is far from the lake which was an issue. Also, the staff was rude when we checked in. They tried to be nice to us later. However, the most disappointing part was the condition of the hotel or at least the rooms we got. We booked standard rooms but everything was lousy there. We had to get the sheets, towels and blankets changed. Overall it wasn't a pleasant experience at all.

6/10 Okay

sauraabh, agra

Liked: Staff & service
Close to the lake yet away from traffic
Old world charm beckons, but the buffet dinner was a let down, stay away, there are better places to eat in Nainital,may come back for location.

8/10 Good

Anirudha, New Delhi

Liked: Cleanliness, staff & service, room comfort
Far from the Madding Crowd
The overall experience has been quite satisfactory. The staff was courteous to upgrade our room category. Nice huge rooms with toiletries and fresh towels. Heater, which is a must in winters, was functional and effective. Running water was available throughout. Hot water was catered during the morning hours, when it is actually needed. In our case, there was quite a limited requirement of water and that too hot water. It snowed the entire early morning through till 9 am and one can imagine the state of affairs with the kids in our group going crazy. The staff has been extremely friendly. Bakers Hut which is a bakery outfit caters to some good mouth watering items and is quite handy being a part of the hotel. Tucked in the Deodar forest, the hotel had a wild yet safe ambiance. It would surely be an option to check in for availability when in Nainital next.
Response from Ritu Sah on Jul 26, 2014
Thank you Sir, it gives gives us immense pleasure to know that you thoroughly enjoyed you stay at The PAvilion. Being hoteliers our motive is to keep our guest happy, and we do wish to see you next time around.

8/10 Good

Lalit, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ritu Sah on Jul 26, 2014
thanks for the ratings.

8/10 Good

vishal, new delhi

Liked: Cleanliness, staff & service
nice hotel on hilltop, without tandoor.
hotel is very nice , room is spacious , hot water available from 6am to 11am, though a bucket of hot water is available on demand , car parking is ample, food is delicious limited to chicken only, no lambs, mutton, fish etc. to add to this, grilled items available only for groups on demand. Food in hotel is available from 7am to 9:30pm. For sightseen , they have guide and a planner, that helps in planning the tour.
Response from Ritu Sah on Jun 28, 2014
Dear Sir, Its nice to know that you enjoyed your stay at The Pavilion, you have a very valid point here about mutton and fish dishes, we used to have both in our menu earlier. But around 95% guest enjoy chicken dishes and mutton used to go waste so on doing a full study of our guest eating pattern we discontinued mutton dishes just last year. We do not get good fish in Nainital so we discontinued that also from our menu some time back. We did think that some thing were missing from the food we were offering to our guest, so we have added Baker's Hut and are trying to give better services and food to our guest.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Not value for money
Response from Ritu Sah on Feb 22, 2014
Thanks for taking time out and writing about us and rating our hotel. But I disagree with the comment that Pavilion not a value for money hotel, its one of the few hotels in nainital which are priced between 2000 - 3500 Rs and giving so many services to the clients, right from free parking, to open spaces, a cafe, restaurant and a activity centre, I personally think The Pavilion is a option for a decent price range to stay in Nainital.

8/10 Good

Vinod, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Family Stay
It was a nice stay we were 10 persons & took 5 standard rooms from 14-16 June.
Response from Ritu Sah on Jun 21, 2014
Thank you for taking time out and rating our hotel. We are glad thta you and your family enjoyed your stay at The PAvilion. We hope to see you again.

10/10 Excellent

dash, ajmer

Liked: Cleanliness, property conditions & facilities, room comfort
“good place to stay”
t was great experience. We are thoroughly impressed with the hospitality of the hotel staff. Food was awesome, well served in room and reasonable. We will come again soon :)
Response from Ritu Sah on Feb 22, 2014
Thank you Sir for appreciating our hotel, we look forward to host you again at The Pavilion, we have also started a cafe called "baker's Hut", I am sure you will enjoy the ambiance of the cafe this time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pavilion Rocks
It was a wonderful experience staying 2 days in Pavilion Hotel