Ratings based on 215 Verified Reviews

3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Good hotel near city Center

Posted Dec 9, 2017
It was a good hotel near city Center. Two single beds joined together were bit uncomfortable. Breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlestown Indiiana

Downtown Nairobi, Good place for a few days stay

Posted Dec 5, 2017
I had a choice of taste of the buffet breakfast and a server by the name of Mary Wairimu made sure that l got a choice of African mixed tea and Ginger tea, very humble workers and very helpful indeed. Keep up the excellent work.
Comment from Hotel Management
Dec 5, 2017 by FOM, Hotel Management
Dear Joseph, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
3 out of 5
by A verified traveler from Devon

Looks better than it is.

Posted Nov 28, 2017
Pros: Nothing in particular
Cons: Better food would be good.
Location: Town centre.
Room and bed were a bit small but clean and comfortable. Food at lunc was over-priced, cold and of poor quality. Dinner was OK.
Comment from Hotel Management
Dec 5, 2017 by FOM, Hotel Management
Dear Bob, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our rooms and cleanliness of the hotel. I have noted your comments about the overpriced and quality of food. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic stay!

Posted Nov 11, 2017
Pros: The friendliness of the staff
Cons: Better wi-fi in the rooms
We enjoyed staying at this hotel so much that we went back a second time! We found every single member of staff super friendly, welcoming and accommodating. They were able to help us with any queries we had and any help we needed. We would recommend this hotel to anyone staying in Nairobi.
Comment from Hotel Management
Nov 14, 2017 by FOM, Hotel Management
Dear Rosa, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
We had a really good stay! Food was delicious! Everybody took great care of us! Thank you Stella, Gerald, Eric and Julius :) Oh and the massage was amazing!!
Comment from Hotel Management
Nov 3, 2017 by FOM, Hotel Management
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable.Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Canada

Excellent staff and location

Posted Oct 31, 2017
I stayed at this hotel for four nights and had a very pleasant experience. From my arrival to departure the staff were great in service, the rooms excellent, bathroom exceptionally clean, hot water a/c perfect. The breakfast spread was excellent and offered a wide range of food varieties. I have no hesitation in recommending this hotel. Finally, I had over 20 pieces of clothing which was laundered within a day with no extra charges.
Comment from Hotel Management
Nov 3, 2017 by FOM, Hotel Management
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great experience for a solo traveller

Posted Oct 23, 2017
A very good hotel in a central location in Nairobi. It is fairly easy to get most of the attractions that Nairobi has to offer. The hotel staff have been amazing and helpful with any questions I asked as well as things to be aware of in Nairobi such as places where i can get overcharged as a tourist. John at the safari booking desk was extremely helpful with organising my safari adventure at the Masai Mara (one of the best experiences of my life). He also ensured that i was completely satisfied with my safari trip after i experienced a small problem. As a solo traveller the room was as expected and contained everything i needed. It would be nice if the windows could open but understandably it has kept me virtually protected from mosquito bites (except when i went to the Mara). The breakfast is decent, id suggest that the hotel provide larger drinking glasses and add more variety to the menu. The pool area is a nice place to chill out and the menu at the 7th floor restaurant is affordable and good value. I'd also like to give Joy Poolbar a special thanks for her demeanor and knowledge of the menu. All in all a 5/5 experience i highly recommend this hotel and will come back here on my next trip to nairobi. A special thank you to the hotel staff members: Prudence, Tonny, Janita and the deputy manager
Comment from Hotel Management
Oct 23, 2017 by FOM, Hotel Management
Dear Ramon, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

ok hotel in city centre

Posted Oct 17, 2017
Pros: Service was excellent, though sometimes a little over the top. Close to most things in the city
Cons: Disappointed that both the pool and the gym were undergoing renovations for an indeterminate time. Check current status If these are important for you
Bed cover was a single very thick duvet/doona meaning you either had to use it and turn the aircon way up high, or not use it at all and wake up cold in the early morning. We never quite got the right balance. Several thinner layers would be better.
Comment from Hotel Management
Oct 24, 2017 by FOM, Hotel Management
Dear Guest, Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. Your comments about our hotel services and great location are much appreciated. We have noted your comments about pool and gym which are currently in use. We have also noted your comments on duvet cover positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We value your patronage and our team look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Friendly Staff

Posted Oct 16, 2017
The location is subjective depending on what you want to do in Nairobi, the hotel is what you would expect from BW, clean well maintained and good facilities, extremely friendly staff. Would recommend.
Comment from Hotel Management
Oct 16, 2017 by FOM, Hotel Management
Dear John, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Easy to find public transport

Posted Sep 30, 2017
Superb service but the rooms are small. Decent hotel. Pool table need to be fixed and quit charging 200 Kenya Shillings per game from the hotel guests(resident's)
Comment from Hotel Management
Sep 30, 2017 by FOM, Hotel Management
Dear Bob, Thank you for taking the time to share feedback of your stay with us. All your kind words about the Hotel including the superb services are much appreciated. I have noted your comments about the pool table and will work on it positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel