Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Abuja, Nigeria

In transit

Posted Jul 25, 2015
Pros: I liked the sleep aids (pillow spray and aromatherapy) provided.
Cons: My first night, I felt the walls were a little thin: I could hear everything my neighbors were doing
I stayed at the Crowne Plaza at the beginning and end of a safari trip in Kenya. The hotel is about 3 km from the city center, so I wouldn't necessarily recommend it to people planning to explore Nairobi, but it was a great place to overnight before and after a safari. The hotel provides airport pick up and drop off for a nominal fee, the staff was extremely friendly, the rooms comfortable, and room service was fast. I'd stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from さいたま市

いつものとおり

Posted May 30, 2015
Pros: ホテルの前のローカルレストランが気に入ってた(しまってしまった><)、静かなこと
Cons: 第3のレストラン(ローカルフードの) Thom
ジムで使える靴をここに来た時の靴(ソフト皮の街歩き用)でもジムでも使えるようにしてほしい。SPAだけでなく、ジムで体を動かして長時間の飛行機からの体の回復したい。
5 out of 5
Recommended
for Business Travelers
by Robert from Los angeles

Great experience in Nairobi

Posted Apr 21, 2015 on Hotels
I am returning to Nairobi in 3 days and definitely staying there again. I travel every 6 months to Nairobi and this ismy favorite hotel
4 out of 5
Recommended
for Couples
by Nicholas from Chicago, IL

Good stopover hotel

Posted Jan 11, 2015 on Hotels
Stayed here for 1 night on a stop-over to Tanzania. Was about $30 each way from the airport, and the rooms were nice. In a good part of Nairobi, though the area is still being developed a little.
4 out of 5
Recommended
for Everyone
by A verified traveler from basingstoke uk

Good facilities and great staff.

Posted Dec 9, 2014
Pros: Staff excellent, rooms very nice. Bar area very comfortable/relaxed. Internet was free.Gym and pool free... a la Cart restaurante did a good steaks
Cons: Internet was slow 2 out of the 5 days there.. but that could have just been a local problem while I was there. hotel taxi service a little high.
Location: Nothing near by... Get taxi to shopping malls or city centre.. good for business but not a holiday destination sorry.
Hotel is about 20 minutes from Airport which is still being rebuilt since fire arrivals is in the underground car park and its $50.00 for visa on landing.. no issues with getting visa on landing even for business meetings. Very good Gym, pool area is a little small but functional and pleasant. 3x choices of food....buffet restuarant, a la cart and food also in the bar area. Staff are very helpful and pleasant, very good english spoken by all staff. It is not in walking distance of the shopping Malls but short 20 minute drive gets you to a couple of them. there is major road repairs in the area at present so short part of trip to hotel is a little bumpy. Nothing is within walking distance of the hotel so it will be a taxi if you wish to go out somewhere. Good for business but over 20 mins drive to down town/city area. good security at hotel. hotel has many function rooms so good for hosting meetings or big events ... saw 2 weddings while staying there. Staying at rear of hotel is a parking area... at night occassional car noise and car alarms being set or unset by owners.
Comment from Hotel Management
Jun 13, 2015 by Ken, Hotel Management
Dear Dave, Thank you for taking your valuable time to give us this review. We are delighted to read that our hotel colleagues made it happen for you. I will with great pleasure share your remarks with the entire team. We look forward to welcoming you back in the near future to Crowne Plaza Nairobi.
1 out of 5
Recommended
for Personal Event
by Matthew from NC

ind someplace else.

Posted Dec 4, 2014 on Hotels
Charged over $100 for a 29 minute phone call. Shower flooded bathroom. AC barely works. The food was pretty good and the bed was comfortable. Decor was good.
Comment from Hotel Management
Feb 14, 2015 by Ken, Hotel Management
Many Thanks Mathew for your candid feedback on your recent stay at Crowne Plaza Nairobi. We will take appropriate measures to correct the problems you experienced. We look forward to welcoming you back to Crowne Plaza Nairobi.
Comment from Hotel Management
Feb 14, 2015 by Ken, Hotel Management
Many Thanks Mathew for your candid feedback on your recent stay at Crowne Plaza Nairobi. We will take appropriate measures to correct the problems you experienced. We look forward to welcoming you back to Crowne Plaza Nairobi.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Clean and nice hotel in the Karen Blixie Area

Posted Sep 2, 2014 on Hotels
The hotel is pretty new and clean, the swimming pool is very nice and the rooms are spacious. Will come back if i get the chance.
Comment from Hotel Management
Nov 8, 2014 by Ken, Hotel Management
Dear guest, Many thanks for your great feedback on your stay with us. It was indeed a pleasure hosting you and I look forward to welcoming you back. Many thanks, Ken Musili
5 out of 5
Recommended
for Everyone
by A verified traveler from Jerusalem

The best hotel in Kenya

Posted Aug 18, 2014
Pros: Everything was wonderful but the people were most liked.
Cons: Only the surrounding area.
Bravo, the staff are extremely well trained and go above and beyond. Being on our honeymoon we ordered room service for every meal and were amazed at both the service and the food itself. It is as comfortable as a five star hotel should be. It is convenient to central Nairobi and close enough to the airport. The room itself was clean and well stocked with refreshments and the necessary toiletries. Having stayed at several other hotels in the Nairobi area there is no better hotel for the price. Thank you.
Comment from Hotel Management
Feb 21, 2015 by Ken, Hotel Management
Many thanks Jamal for your great feedback on your stay at Crowne Plaza Nairobi. We are delighted to read that you had wonderful time with us and that we are the best hotel in Kenya. Crowne Plaza Nairobi strives to offer service with a passion that will make it happen for our guests as well as helping them achieve their goals. I will definitely with great pleasure share this with the team. Thank you for recommending our hotel to other reviewers. It was a pleasure hosting you and we look forward to welcoming you back again in future. Best wishes, Ken Musili
5 out of 5
Recommended
for Personal Event
by マロッパ from 東京

快適なホテルです!

Posted Aug 17, 2014 on Hotels
スタッフの対応も心地よく、快適な滞在ができました。今回2度目でしたが、多分次回も利用します。
Comment from Hotel Management
Oct 25, 2014 by Ken, Hotel Management
Dear Maroppa, Many thanks for taking the time to give us such an amazing feedback on your recent stay at Crowne Plaza Nairobi. I have noted that this was your second time with us and that we made it happen for you. I will definitely share this feedback with the team. It was a pleasure hosting you and I look forward to welcoming you again at Crowne Plaza Nairobi. Best wishes, Ken Musili
4 out of 5
Recommended
for Business Travelers
by Arunesh

This traveler left a rating score only Posted Jul 23, 2014 on Hotels