Ratings based on 249 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 7, 2019
Comment from Hotel Management
Sep 9, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. At Crowne Plaza Nairobi Airport we focus on ensuring that our guests are provided with top notch services and high-quality amenities, to ensure that the leave the hotel with a smile and a memory to share on. We are all about creating unique experiences for our guests every time they visit our property and we are overjoyed to know that we were able to do the same during your stay. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler from New York

Posted Sep 5, 2019
Great property and a great price. They were flexible with the check-in time which, allowing my into the room almost 2 hours early which was wonderful because I had no sleep on my flight in the night before. I really appreciated it and the room was beautiful.
Comment from Hotel Management
Sep 6, 2019 by Barnabas Wamoto, Hotel Management
Dear John, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. At Crowne Plaza Nairobi Airport we focus on ensuring that our guests are provided with top notch services and high-quality amenities, to ensure that the leave the hotel with a smile and a memory to share on. We are all about creating unique experiences for our guests every time they visit our property and we are overjoyed to know that we were able to do the same during your stay. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler from London

Posted Aug 29, 2019
One of the best hotels I’ve been in in years. Was only there as a break between flights but it is certainly a hotel that you would choose to spend longer. We arrived at an odd time but the food and service in the coffee shop was outstanding.
Comment from Hotel Management
Sep 3, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. At Crowne Plaza Nairobi Airport we focus on ensuring that our guests are provided with top notch services and high-quality amenities, to ensure that the leave the hotel with a smile and a memory to share on. We are all about creating unique experiences for our guests every time they visit our property and we are overjoyed to know that we were able to do the same during your stay. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler

Posted Aug 25, 2019
Great overnight when getting connections in Kenya. Excellent staff and super rooms.
Comment from Hotel Management
Aug 26, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
4 out of 5
by A verified traveler from Dubai

Posted Aug 23, 2019
Very close to airport and convenient to get there with free shuttle. A bit overpriced when you book late
Comment from Hotel Management
Aug 23, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler

Posted Jul 25, 2019
Comment from Hotel Management
Jul 26, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler

Posted Jul 25, 2019
Great hotel! Very attentive and nice rooms. Any American would be very pleased and feel safe here.
Comment from Hotel Management
Jul 26, 2019 by Barnabas Wamoto, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
5 out of 5
by A verified traveler

Posted Jul 5, 2019
Comment from Hotel Management
Jul 10, 2019 by Barnabas Wamoto, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
4 out of 5
by A verified traveler from Miami

Posted Jul 5, 2019
Overall the hotel is nice the security is very strong the food is horrible and the breakfast not large selection selection and very expensive
Comment from Hotel Management
Jul 8, 2019 by Barnabas Wamoto, Hotel Management
Dear E L, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager
2 out of 5
by A verified traveler

Posted Jul 2, 2019
Please help your customers by share the fact there is a shuttle bus service for this hotel. The Nairobi Airport is full of “shark” taxi drivers that take advantage of western tourists.
Comment from Hotel Management
Jul 3, 2019 by Barnabas Wamoto, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have noted your concerns and confirm we are currently working on updating our online platforms with the information on shuttle transfers from the airport to the hotel, we regret the inconvenience caused. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager