Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa


This family-friendly Nairobi hotel is located near the airport, just steps from University of Nairobi and Kenya National Theatre. City Market and Jeevanjee Gardens are also within 10 minutes.

Hotel Features

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free valet parking and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Room Amenities

All 170 rooms offer thoughtful touches like pillow menus and bathrobes, as well as comforts such as pillowtop beds and premium bedding. 24-hour room service and WiFi are standard, as are flat-screen TVs with satellite channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Fairmont The Norfolk features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with high-speed wireless Internet access (surcharge).

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 2196 square feet (204 square meters) include a conference center and conference space. This luxury hotel also offers a sauna, a steam room, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Fairmont The Norfolk has designated areas for smoking.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Free area shuttle 
  • Babysitting or childcare (surcharge) 
  • Pool umbrellas 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 2196 
  • Conference space size (meters) - 204 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Free self parking 
  • Free valet parking 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Health club 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Meeting rooms 9 
  • Multilingual staff 
  • Number of bars/lounges - 2 
  • Number of floors - 3 
  • Number of meeting rooms - 9 
  • Number of restaurants - 2 
  • Outdoor pool 
  • Pool sun loungers 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Sauna 
  • Spa services on site 
  • Spa treatment room(s) 
  • Steam room 
  • Terrace 
  • Total number of rooms - 170 
  • Tours/ticket assistance 
  • Wedding services 
  • WiFi (surcharge) 
  • Year Built 1904 

Family Friendly Amenities

  • Area shuttle (complimentary)  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • In-room childcare (surcharge)  
  • Laundry facilities  
  • Outdoor pool  
  • Rollaway/extra beds available  


Available in all rooms: Wireless internet access ( 1500 KES per 24-hour period )

Available in some public areas: Wireless internet access ( 1500 KES per night )


Free self parking, Free valet parking

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free newspaper 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Flat-panel TV 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Iron/ironing board 
  • Minibar 
  • Phone 
  • Pillow menu 
  • Pillowtop mattress 
  • Premium bedding 
  • Premium TV channels 
  • Private bathroom 
  • Rainfall showerhead 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Satellite TV service 
  • Slippers 
  • Turndown service 
  • WiFi (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Fairmont The Norfolk has 2 restaurants serving dinner only.

Tatu Restaurant - This steakhouse specializes in American cuisine.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool, a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Aerobics on site 

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

  • Deep tissue massage 
  • Swedish massage 
  • Detoxification wrap 
  • Number of treatment rooms 2 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Braille or raised signage 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time ends at Noon

Minimum check-in age is 18

Check-in time starts at Noon


Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the hotel:
  • Deposit: KES 8500 per day
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: KES 3000 per person (approximately)
  • Fee for in-room wireless Internet: KES 1500 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: KES 1500 per night (rates may vary)
  • Airport shuttle fee: KES 4300 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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