Get an overview of this hotelFamily-friendly hotel with 2 restaurants and free valet parking

Popular property highlights

Free self parking
Free valet parking
Free WiFi
Outdoor pool
Business center


This family-friendly Nairobi hotel is located near the airport, just steps from University of Nairobi and Kenya National Theatre. City Market and Jeevanjee Gardens are also within 10 minutes.

Hotel Features

This hotel features 2 restaurants, an outdoor pool, and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a swim-up bar, and a coffee shop/café are onsite.

Room Amenities

All 170 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi, free wired Internet, and flat-screen TVs with satellite channels. Guests will also find pillowtop beds, 24-hour room service, and minibars.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, Fairmont The Norfolk provides a health club and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 2196 square feet (204 square meters) include a conference center. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Fairmont The Norfolk has designated areas for smoking.

  • Express check-in 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Business center 
  • Conference space 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 9 
  • Year Built 1904 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Pool sun loungers 
  • Steam room 
  • Free valet parking 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Free wired Internet 
  • Limo or Town Car service available 
  • Outdoor pool 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 204 
  • Spa services on site 
  • Terrace 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Conference space size (feet) - 2196 
  • Gift shops or newsstand 
  • Conference center 
  • Designated smoking areas 
  • Pool umbrellas 
  • Laundry facilities 
  • Total number of rooms - 170 
  • Number of floors - 3 
  • Wedding services 
  • Airport transportation (surcharge) 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking, Free valet parking

Room Amenities

  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Hair dryer 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Slippers 
  • Bathrobes 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Desk 
  • Iron/ironing board 
  • Satellite TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Free wired Internet 
  • In-room safe (laptop compatible) 
  • Blackout drapes/curtains 
  • Room service (24 hours) 
  • Pillowtop mattress 
  • Pillow menu 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Fitness classes on site 

Spa Services

  • Deep tissue massage 
  • Swedish massage 
  • Number of treatment rooms 2 
  • Manicures and pedicures 
  • Detoxification wrap 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time ends at noon

Check-in time starts at noon

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: KES 3000 per person (approximately)
  • Airport shuttle fee: KES 8000 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Fairmont Norfolk
  • Fairmont Norfolk Hotel
  • Fairmont Norfolk Hotel Nairobi
  • Fairmont Norfolk Nairobi
  • Norfolk Fairmont
  • Fairmont Hotel Nairobi
  • Fairmont Hotel Norfolk
  • Fairmont The Norfolk Hotel Nairobi
  • Norfolk Hotel Nairobi
  • Norfolk Nairobi

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Sorry, we seem to have had an issue loading our review content. Try again?

Top Positive Review

Top Positive Review

Top Critical Review