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Reviews of Four Points By Sheraton Nairobi Airport

4 out of 5
Four Points By Sheraton Nairobi Airport
9042/1044 Tower Avenue, Jomo Kenyatta International Airport, Nairobi, Nairobi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 509 out of 721 reviews" "
Rating 8 - Good. 136 out of 721 reviews" "
Rating 6 - Okay. 32 out of 721 reviews" "
Rating 4 - Poor. 21 out of 721 reviews" "
Rating 2 - Terrible. 23 out of 721 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Adesoye

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as Airport hotels goes, this property ticks all the boxes and offers more. the property is fresh and extremely well managed. The plus is the rooftop restaurant. the room sizes are good for the weary traveller that needs comfort. The airport pick up and shuttle to the airport 24/7 was reliable. This is very important when you arrive late and need to catch an early flight. I will stay here again if the need arises.
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 22, 2024
Dear AdesoyeOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Naveen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay accomodate to serve the breakfast 4:00 am
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 16, 2024
Dear Naveen On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

8/10 Good

Tabitha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time visiting four points. I love how convenient it is. After a 20 hour flight the bed was so comfortable. I felt well rested in the morning. The breakfast buffet has so much variety, fresh and delicious. The staff are all excellent from the free shuttle pick up to the staff at the buffet. The only issue which was quickly resolved was empty soap in the shower and hand towels.
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 19, 2024
Dear TabithaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Aleksey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and stuff are friendly.
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 15, 2024
Dear Aleksey On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 13, 2024
Dear DougOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Alick

Liked: Cleanliness, staff & service, property conditions & facilities
Good for staying overnight when transiting
Stayed 1 night in Mar 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 6, 2024
Dear AlickOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Peterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and facility overall. I would like to give a shout out to airport shuttle drivers Charles and Isaiah, front desk Evelyn and Jacklyn, spa coordinator Catherine, Gym trainer Samuel. I highly recommed Four Point Sheraton-Nairobi Airport.
Stayed 1 night in Apr 2024
Response from Natasha Mwangi HOTEL MANAGER on Apr 5, 2024
Dear Peterson On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Mark, Pomona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, comfortable
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Mar 25, 2024
Dear Mark On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Near to airport friendly staff, excellent breakfast.
Stayed 1 night in Mar 2024
Response from Natasha Mwangi HOTEL MANAGER on Mar 20, 2024
Dear WilliamOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Natasha Mwangi HOTEL MANAGER on Mar 20, 2024
Dear DeborahOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Julie, Chingford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are really helpful and knowledgeable. The hotel itself is within the airport and they have a shuttle service to and from JKIA. It has a relaxing rooftop bar, restaurant and pool. For the early risers breakfast starts at 5am every day of the week.
Stayed 1 night in Mar 2024
Response from Natasha Mwangi HOTEL MANAGER on Mar 4, 2024
Dear JulieOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long flight, I always appreciate the shuttle service provided by the hotel and the 5 minute drive that it takes to arrive at the hotel. The hotel itself is super clean, the staff are always helpful and friendly, and the rooms and food are excellent. The 5th floor pool area is beautiful.
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 28, 2024
Dear TracyOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Eileen

Traveled with family
Liked: Cleanliness, staff & service
Property is old and needs renovation. The Crown Plaza is a much better option for travelers.
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Mar 12, 2024
Dear Eileen On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Liked: Amenities
Beautiful hotel very safe great bar / restaurant and roof pool
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 26, 2024
Dear JamesOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 22, 2024
Dear LisaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Amy, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and lively atmosphere.
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 22, 2024
Dear Amy On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

eirik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to airport, amazing courtesy pick up at airport, reception staff very polite and helpful. Complementary dinner due to slight delay in the room being ready. Fantastic breakfast with fresh made foods and hot and warm dishes. I would rate this hotel to same standard as Asian 5 star hotels and amongst the very best in Nairobi
Stayed 1 night in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 22, 2024
Dear EirikOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter and Robert and the kitchen staff were very nice
Stayed 3 nights in Feb 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 22, 2024
Dear Tayo On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 12, 2024
Dear Adrian On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff but Noisy Construction
Lovely hotel with amazing staff. However, they were doing construction during my visit and there was a great deal of noise disturbance overnight.
Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Jan 24, 2024
Dear JaneOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

4/10 Poor

Aegis

Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Jan 19, 2024
Dear AegisOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Jan 19, 2024
Dear TerryOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Brian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Rooms weren’t ready. Close to airport.
Nice hotel. Very convenient proximity to airport. When we arrived to check in close to midnight, our rooms were not available yet to occupy.
Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Jan 15, 2024
Dear BrianOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was thoroughly impressed by this hotel. It was a stopover in between gorilla trekking in Rwanda and a safari in Masai Mara. The food was incredible and the staff were super attentive. The property itself has much more of a high end boutique hotel vibe. Highly recommended it!
Stayed 1 night in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Jan 15, 2024
Dear LuisOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Alexandria

Stayed 2 nights in Jan 2024
Response from Natasha Mwangi HOTEL MANAGER on Feb 5, 2024
Dear AlexandriaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family stay for the day
Brilliant service, staff and food. All was great, thank you.
Stayed 1 night in Jan 2024
Response from Natasha on Jan 9, 2024
Dear Hayley On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Terrible

dale

Missing some of my personal things on checkout, I would not trust this hotel again
Stayed 2 nights in Dec 2023
Response from Natasha on Jan 8, 2024
Dear DaleOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

MARJORIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very short but good. Excellent service. The breakfast was great!
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear MarjoireOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

6/10 Okay

Alison, New York

For a hotel near an airport I was hoping for a bit more fiexibility. I checked in at 4am but was refused a late check out.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear AlisonOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you have a long layover in Nairobi. The spa, pool, gym and amenities were good. I’d definitely stay here again!
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear Florence On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

2/10 Terrible

Neema

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor and rude service! Mini bar not checked before my stay and front desk kept asking about a wine bottle I had never seen. Definitely not a 4 star hotel - would give them a zero star.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear NeemaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Margaret, Einsiedeln

Stayed 1 night in Dec 2023
Response from Natasha on Jan 8, 2024
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I visit Kenya, I need to stay near the airport. I always choose the Four Points. They bend over backwards to make my stay comfortable and enjoyable. On this inbound trip my flight was delayed and I didn’t arrive until 3am. They were still at the airport to pick me up and the welcome at the hotel was warm and friendly.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear AndrewOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

6/10 Okay

Margaret, Einsiedeln

Stayed 1 night in Dec 2023
Response from Natasha on Jan 8, 2024
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel makes me feel like I am home. The staff goes out of their way to take care of your needs. The food was also excellent.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear Larry On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Sanjeeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear SanjeevaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Good

Sharon, Farnham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear SharonOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

sonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear SonnyOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

kany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear Kany On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Yin Ming Michelle

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear Yin MingOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Good

nirav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear NiravOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Good

Leanthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend but I also wouldn’t recommend.
Stayed 4 nights in Dec 2023
Response from Natasha on Dec 31, 2023
Dear Leanthony On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Ross

Stayed 1 night in Dec 2023
Response from Natasha on Dec 31, 2023
Dear RossOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very handy for the airport
Stayed 1 night in Nov 2023
Response from Natasha on Nov 28, 2023
Dear ThomasOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

joseph

Stayed 2 nights in Nov 2023
Response from Natasha on Dec 5, 2023
Dear JosephOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Patrick

Liked: Amenities, property conditions & facilities
Closest hotel to the nairobi airport. Is very clean in fresh and new. Friendly and helpful staff.
Stayed 1 night in Nov 2023
Response from Natasha on Nov 11, 2023
Dear Patrick.On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For anyone transiting through NBO, Four Points is a LOT closer to the airport than virtually any other hotel. It is very clean. The rooms are comfortable, with a terrific shower and good internet. Staff is helpful and friendly. A great place for an overnight stop.
Stayed 1 night in Nov 2023
Response from Natasha on Nov 11, 2023
Dear ScottOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Oct 2023
Response from Natasha on Nov 6, 2023
Dear AndreadOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Samantha, Gilford

Stayed 1 night in Oct 2023
Response from Natasha on Nov 20, 2023
Dear SamanthaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Jacob

Stayed 1 night in Oct 2023
Response from Natasha on Oct 30, 2023
Dear JacobOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi