Bad reception, had to wait long time while the employee where doing some stuff on the phone and computer.
Room not clean and very small.
Food at the restaurant very average.
Comment from Hotel Management
Dec 9, 2015 by Martin Voskamp - General Manager , Hotel Management
We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We sincerely apologise that we did not entirely meet your expectations and appreciate your constructive feedback as this will go a long way to improve our standards and service delivery to our guest.
I regret to note that you had a long wait at the reception while our team members were busy on the phone and computer. Please accept my sincere apologies for the inconvenience caused to you; the attitude of our team is of great concern to us, and rest assured corrective measure has been put in place, and this will not happen again in future. Thank you for bringing this to our attention.
I sincerely hope you will give us another chance to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.
In the meantime, if I can be of any assistance, please do not hesitate to contact me.
With kind regards,