Ratings based on 279 Verified Reviews

3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs upgrading

Posted Feb 12, 2017
Pros: Excellent service and good food
Cons: Bathrooms
Location: Dead center Nairobi
Overall it is about a four. Bathrooms need a major upgrade.
2 out of 5
by A verified traveler

Looks run down for its: Needs immediate renovation

Posted Jan 24, 2017
Pros: Courtesy of the staff
Cons: Renovate
Location: Ok
I have stayed in this hotel about 10 years ago. It was much cleaner and worthy of the brand name
3 out of 5
by A verified traveler from UK

not worth for money

Posted Nov 7, 2016 on Ebookers
Location: good location, very central located
staff is lovely, food is veyy good, the condtion of room more like a 3 star hotel instead for 5 star. good location
3 out of 5
by A verified traveler

Not likely to stay at the Nairobi Hilton again

Posted Nov 4, 2016 on Hotels
My room was small and dingy. When I checked in, I got a hard press for an upgrade (at an additional $90/day!) which I refused. On top of getting a small dingy dirty room, I had to pay extra for wifi and breakfast, at US$28 for breakfast. Dinner prices were also outrageous for mediocre dishes.The staff was friendly, and the lobby is pretty, but I will never stay at the Nairobi Hilton again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Aug 20, 2016
not great experience. Rooms were small and toilets not very well kept
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and great value for money

Posted Aug 19, 2016
Received room upgrade to Executive Floor. Incredibly cheap. Staff was anazing. Rooms could use renovation especially the bathroom.
4 out of 5
by Emma from London

Great choice

Posted Aug 7, 2016 on Hotels
Great location in centre of the city
1 out of 5
by A verified traveler from virginia

Posted Jul 24, 2016
The price was very high and the hotel condition very bad. I would say it is just one-star standard. I paid 270 USD per-night only for the room no breakfast and no Internert. I had to pay extra 28 dollar for breakfast and 25 dollar to get internet. Very poor and bathroom and the room was super small.