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Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Business center

Location

Situated near the airport, in the city center, this luxury hotel is close to Central Park, National Assembly Building, and Parliament Building. Also nearby are City Market and Uhuru Park.

Hotel Features

This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a swim-up bar.

Room Amenities

All 183 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.

Languages Spoken

Renovations & Closures

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Nairobi Serena Hotel features an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Nairobi Serena Hotel has designated areas for smoking.

  • Express check-in 
  • Elevator/lift 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Business center 
  • Conference space 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 5 
  • Coffee shop or café 
  • Free self parking 
  • Free WiFi 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Outdoor pool 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Designated smoking areas 
  • Laundry facilities 
  • Total number of rooms - 183 
  • Number of floors - 3 
  • Airport transportation (surcharge) 
  • Garden 
  • Free newspapers in lobby 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Italian

Parking

Free self parking

Room Amenities

  • Pay movies 
  • Hair dryer 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Premium TV channels 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Desk 
  • Satellite TV service 
  • Free bottled water 
  • Coffee/tea maker 
  • Number of bathrooms -  
  • Turndown service 
  • Designer toiletries 
  • Bathrobes 
  • In-room massage available 
  • Separate bathtub and shower 
  • Room service (24 hours) 
  • Rollaway/extra beds (surcharge) 
  • In-room childcare (surcharge) 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Individually furnished 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Cafe Magreb - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This café serves light fare only.

The Aksum Bar - Overlooking the garden, this lobby lounge serves light fare only.

The Mandhari - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

  • Golfing nearby 

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Number of treatment rooms 4 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at noon

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 10200 per night.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Rollaway bed fee: KES 10200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.

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