Excellent Customer Service Wins the Day
Posted Dec 5, 2016 on Hotels
The Nairobi Serena is conveniently located in the Central Business District (CBD) in Nairobi. To save time, I'd often walk to the KICC venue for meetings - it's about a 15 minute walk. I'd say that the best features of the hotel are the excellent customer service, Cafe Maghreb, and on-site spa facilities. The rooms are of a comfortable size and include gratis mini-bar, and tea/coffee making facilities. The bathrooms are average (3 out of 5)- in particular, the shower and toilet could be enhanced to match the quality of the room and status of the hotel. In summary - a solid 4 out of 5 overall for the hotel, with 5 out of 5 for the customer service and spa.