The air conditioner was off when I got into the room at midnight and it never cooled off! Hot night it was!
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Valued Guest,
Greetings from Ole-Sereni.
We value and appreciate your feedback which helps us identify areas we need to improve on towards our guests' satisfaction.
We did identify the problem with the AC and confirm the situation has been rectified.
We do apologize for any inconvenience caused and remain hopeful for a second chance when your travel plans bring you back to Nairobi.