Terrible attitude of the people at reception.
Very poor conditions in the public places.
It seems that the employees expect the guests to follow their recommendations even if inconvenient.
Comment from Hotel Management
May 10, 2016 by Toney Kitonga | Operations Manager, Hotel Management
Thank you for taking time to review our hotel on Expedia. We are glad that you visited and chose to stay with us while in Nairobi.
Your concerns on the attitude of our employees have been noted and corrective action including customer care training and coaching taken.
We have embarked on a journey to improve our public area facilities and assure you of a totally different experience on your return visit.
Toney Kitonga | Operations Manager.