Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
Maria
Stayed 4 nights in Feb 2024
Response from HM on Feb 25, 2024
Dear Maria,Jambo! Thank you for taking the time to review your stay with us.We are pleased to note that you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,Henry
Dear Aldo,Thank you for taking the time to rate us,We look forward to welcoming you.Kind regards,Henry
6/10 Okay
Riad
Business traveler
Dec 16, 2023
Close to CBD
Riad
Stayed 4 nights in Dec 2023
Response from Lucy Njoki on Jan 22, 2024
Dear Riad,Thank you for choosing Sarova Panafric during your recent visit to Nairobi.We appreciate your rating an we look forward to welcoming you again in the near future.
Excellent staff and tasty food
Will definitely be coming back for more
GIBSON
Stayed 4 nights in Oct 2023
Response from Lucy Njoki on Oct 20, 2023
Dear Gibson,Thank you for your patronage of Sarova Panafric.We appreciated the time taken to share your feedback.It is a joy to note that the staff was excellent and food tasty. As we look forward to hosting you again, your endorsement is highly appreciated.
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
Cherry
Stayed 2 nights in Sep 2023
Response from Henry on Oct 1, 2023
Dear Cherry,Jambo! Thank you for taking the time to review your stay with us.We are glad that you enjoyed our Hotel facilities and the refreshing African Hospitality offered by team members.We look forward to welcoming you again.Kind regards,Henry Mwendwa.
10/10 Excellent
Jan
Aug 24, 2023
Jan
Stayed 1 night in Aug 2023
Response from HM on Sep 14, 2023
Dear Jan,Thank you for taking the time to rate your stay with us,We look forward to welcoming you again,Kind regards,HM Mwendwa
4/10 Poor
Nancy
Traveled with partner
Aug 22, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Nancy
Stayed 2 nights in Jul 2023
Response from Lucy Njoki on Aug 25, 2023
Dear Nancy,Thank you for choosing Sarova Panafric Hotel as your hospitality partner during your recent visit to Nairobi.We appreciate the time taken to share your experience with us.We look forward to hosting you in the near future.
Dear Michael,Thank you for choosing Sarova Panafric as your preferred hospitality partner.We appreciate your rating and we look forward to welcoming you back.
Dear Patricia,Thank you for sparing your time to give our hotel a positive five star ratings and for the review. We are glad to know that you found our food excellent and the staff very hospitable.We appreciate your feedback and look forward t o welcoming you back soon.Regards,Aloice Abidha
The hotel is great. The staff are fabulous.
The food is great and the facilities are excellent
The hotel is just a short Uber ride to anywhere
Peter
Stayed 3 nights in Jul 2023
Response from Henry on Jul 24, 2023
Dear Peter,Jambo! Thank you for taking the time to review your stay at Sarova Panafric Hotel.We take note that you enjoyed our Hotel food, facilities, and the Refreshing African Hospitality from our staff.We look forward to welcoming you.Kind regards,HM Mwendwa
10/10 Excellent
Manuel
Jun 19, 2023
Manuel
Stayed 1 night in Jun 2023
Response from Henry on Jul 24, 2023
Dear Manuel,Jambo! Thanks for taking the time to review your stay.Look forward to welcoming you.Kind regards,HM Mwendwa
This is a spectacular hotel. The staff are amazingly friendly and helpful. The breakfast was over the top great. The room and hotel has all the necessary modern amenities. And given that it’s off a busy room the rooms are sooo quiet.
Marc
Stayed 2 nights in Jun 2023
Response from HM on Jun 19, 2023
Dear Marc,Thank you for taking the time to give a review about your stay at Sarova Panafric Hotel.We are grateful you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,HM Mwendwa
Service and food, especially breakfast were very good. Staff were very helpful and ,pleasant. Unfortunately we had no hot water in the sink or shower. Otherwise, a good stay
Verified traveler
Stayed 2 nights in May 2023
Response from Lucy Njoki on May 23, 2023
Dear Guest,Thank you for your support and patronage of Sarova Panafric.We appreciate the time taken to share your feedback. We are pleased to note that the service, food and breakfast were great. It is also a joy to read that the staff went out of their way to make your stay memorable.We take note of your concern in regards to hot water in the sink and shower and would like to assure you that the same has been addressed.Once again thank you for staying with us and we look forward to hosting you in the near future.
Dear Guest,Thank you for the time taken to share your rating with us.We have taken note that we fell short of your expectations. We hope that you will give us an opportunity to host you again and to change your perception about Sarova Panafric.
Unfortunately due to the rain, there were lots of mosquitoes in the dining area and bed rooms. I
Tarquennis
Stayed 2 nights in Mar 2023
Response from Lucy Njoki on Apr 4, 2023
Dear Tarquennis,Thank you for taking your time to share your feedback with us.We have taken note of the issue of mosquitoes and would like to assure you that the necessary measures are being taken to address the same.We appreciate that you chose to stay with us and we look forward to welcoming you back.
Incredible staff - polite, helpful and courteous.
Gym is great for a hotel gym - with sauna and steam room.
Food is decent in the hotel - and breakfast has an extensive selection.
Definitely best hotel I've stayed in in Nairobi - well worth it!
Jordan
Stayed 4 nights in Mar 2023
Response from Lucy Njoki on Apr 4, 2023
Dear Jordan,Thank you for choosing Sarova Panafric as your hospitality partner during your recent visit to Nairobi.We are delighted to note that you had a wonderful experience with usAs we look forward to hosting you again, your endorsement and recommendation is highly appreciated.
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent.
Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
Margo
Stayed 1 night in Feb 2023
Response from HM on Feb 28, 2023
Dear Margo,Greetings from Sarova Panafric,We take note that you enjoyed our refreshing Africa Hospitality. Your feedback is very important to us and assists in serving our guests better.We look forward to welcoming you again.Kind regards,HM Mwendwa
Really helpful staff. Grace was really helpful in showing me an atm. No chance i could have found it and she was also very helpful in the shop
Peter
Stayed 3 nights in Feb 2023
Response from Henry on Feb 14, 2023
Dear Peter,good afternoon,Thanks for taking the time to give your feedback about your stay.we are Grateful to note our staff Grace's exceeded your expectation. We always look forward to offering our refreshing African Hospitality.we look forward to welcoming you again.kind regards,Henry Mwendwa
The Sarova Panafric is a wonderful Hotel, with a wonderful Staff. Everything was perfect as it should be. I look forward to staying at the Panafric again, the next time I visit Nairobi
steven
Stayed 2 nights in Jan 2023
Response from Lucy Njoki on Jan 28, 2023
Dear Steven,Thank you for taking the time to share your feedback with us.We are glad to note that you had a great experience with us. Indeed our staff are one of our greatest assets and we are delighted to note that they went out of their way to make your stay memorable.As we look forward to hosting you again, we appreciate your recommendation and endorsement.
10/10 Excellent
Steven
Traveled with family
Dec 29, 2022
Liked: Cleanliness, staff & service, room comfort
Great Hotel!
Great hotel! Very friendly staff and catered to all our needs. Room was very clean and beds were super comfortable. The restaurant at the hotel had a lot of options and all were good. Breakfast buffet was one of the biggest we had with lots of great options. Great stay!
Steven
Stayed 1 night in Dec 2022
Response from Aloice Abidha on Jan 5, 2023
Dear Steven,Greetings from Sarova Panafric Hotel.Thank you for taking your time to review our hotel and for the great positive comments. We hope to be of service to you again in future as we strive to continue offering a refreshing African Hospitality to you and our guests.Regards,Aloice AbidhaHotel Assistant Manager
Everything you could want (but food is expensive!)
Sarova Panafric was an absolutely beautiful place to stay for a workshop, and the location in town is unbeatable. While the hotel is super nice and you will not want for anything, you'll certainly pay for it. How many raviolis do you think you get for $23 on the room servive menu? The answer is 3! Yikes! Similar situation with simple chicken wings. Other than food prices and portion sizes though, I have no complaints and loved this hotel otherwise.
Amanda
Stayed 8 nights in Oct 2022
Response from Sharon on Dec 11, 2022
Dear Amanda,Greetings from Sarova Panafric!Thank you for taking your time to give us your feedback on your stay with us. We highly appreciate.We have taken note of the positive feedback as well as the concern and shall address the same.Kind regards,Sharon Khivali - Hotel Assistant Manager.
Dear David,Thank you for your feedback.We are delighted to note that you had a great stay with us. We appreciate that you chose to stay with us and we look forward to hosting you again in the near future.
6/10 Okay
Rami
Business traveler
Nov 20, 2022
Liked: Cleanliness, staff & service
Rami
Stayed 3 nights in Nov 2022
Response from Lucy Njoki on Nov 24, 2022
Dear Rami,Thank you for taking your time to share your feedback with us.We look forward to hosting you in the not distant future.
The hotel has been remodelled and the rooms looks fantastic witj modern ammenities.
EDWARD
Stayed 1 night in Nov 2022
Response from Lucy Njoki on Nov 24, 2022
Dear Edward,Thank you for your feedback.We are happy that you enjoyed our newly refurbished room. We appreciate your support and we look forward to welcoming you back.
Dear Anders,We appreciate the time taken to share your feedback.It is a joy to read that our associates went over and above to make your stay memorable.Thank you for choosing Sarova Panafric and we look forward to welcoming you back in the near future.
Was only there for one night, before going on safari. Very nice room - big and comfortable. Would definitely recommend for a longer stay.
Jean
Stayed 1 night in Sep 2022
Response from Lucy Njoki on Oct 17, 2022
Dear Jean,Thank you for taking the time to share your experience with us.We are delighted to note that you enjoyed the room. As we look forward to hosting you again in the near future, your recommendation is highly appreciated.
8/10 Good
carl
Aug 31, 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was great except the air conditioning not functioning.Management tried to remedy but not successful .
carl
Stayed 1 night in Aug 2022
Response from Lucy Njoki on Sep 7, 2022
Dear Carl,Thank you for sharing your experience with us. We appreciate the feedback and would like to assure that guest satisfaction is the top of our priority.We have taken note of your concern in regards to the air conditioner and would like to assure you that the same is being addressed.Thank you for staying with us and we look forward to welcoming you again.
We booked this property after staying at Sarova Whitesands in Mombasa, Kenya thinking the hotel would just as great, BOY were we wrong. Property is under construction which was not identified prior to booking on hotel website or Expedia until after reservation was made. My wife got sick the first night after eating at resturant onsight from a bad piece of fish getting sick at the dinner table not the greatest experience. Breakfast buffet food was never warm except cook to order eggs. Room doors had a four inch gap from the floor to bottom of door which allowed all hallway noise to be clearly heard throughout the night. We depart as soon as possible to another hotel. Hotel construction project was none stop to include at night and the weekend. Staff at front counter was hit and miss all depended on mood just to ask a question not complain was rudly greated. My wife is Kenyan and I am a white American male learn to treat everyone with the same respect.
David B.
Stayed 4 nights in Aug 2022
Response from Lucy Njoki on Oct 17, 2022
Dear David,Thank you for your support and patronage of Sarova Panafric.Your feedback is important to us and we have taken note of your concern in regards to the construction, the food, the noise and staff at the front desk. We truly regret this and would like to assure you that the necessary measures have been taken to address the same.Your input is important to us as we'll use this as a tool for improvement.We are glad that you chose to stay with us and we look forward to your next stay for us to have an opportunity to amend your perception of our hotel.
8/10 Good
Ida
Jun 21, 2022
Ida
Stayed 1 night in Jun 2022
Response from Lucy Njoki on Jun 23, 2022
Dear Ida,
Thank you for taking the time to share your feedback with us.
We are glad to note that you enjoyed your stay with us and we look forward to hosting you again in the not distant future.
Excellent stay--room was clean, comfortableand I will stay here agin!
Verified traveler
Stayed 2 nights in Jun 2022
Response from Lucy Njoki on Jun 10, 2022
Dear Guest,
Thank you for your feedback.
It is gratifying to note that you had an excellent experience.
Thank you for your recommendation and endorsement and we look forward to welcoming you again.
I loved staying here at Sarova Panafric. The hotel was beautiful and the staff were friendly and very helpful.
Shabana
Stayed 9 nights in Apr 2022
Response from Lucy Njoki on May 16, 2022
Dear Shabana,
Thank you for taking your time to share your experience with us.
We are happy to read that you had a wonderful stay with us. We are also pleased to learn that the staff were not only friendly but also helpful.
We look forward to hosting you again in the near future.
Dear Michael,
Thank you for taking your time to share your feedback with us.
We are delighted to note that you enjoyed your stay and that the staff were attentive.
We look forward to hosting you again in the near future.
Dear Guest,
Thank you for sharing your feedback with us.
We are humbled by your kind words and we are glad that you had a good experience.
We look forward to hosting you in the not distant future.
Really nice hotel and very friendly staff and manager! Safe and comfortable and the convenient to the various parts of the city.
Verified traveler
Stayed 3 nights in Mar 2022
Response from Lucy Njoki on Apr 19, 2022
Dear Guest,
Thank you for your support and patronage of Sarova Panafric Hotel. We appreciate the time taken to share to share your feedback with us.
We are delighted to read that the staff and manager made your stay memorable. It is also a joy to learn that the hotel is safe, comfortable and convenient.
Once again thank you for choosing to stay with us and we look forward to hosting you again.
The staff couldn’t do enough to make our stay perfect. We have stayed here before, but it has even improved from before. Lovely room, super helpful staff. We really enjoyed our stay!
Anne
Stayed 2 nights in Jan 2022
Response from Lucy Njoki on Jan 29, 2022
Dear Anne,
Thank you for taking your time to share with us your feedback.
Indeed our staff is our pillar and we are delighted to learn that they made your stay memorable.
We are humbled by your positive comments and we look forward to hosting you again.
Great staff -Irene, Monica and Felix are exceptional guest service representatives. When I inquired, they walked me to an ATM two blocks away So as I did not get lost. We arrange for my Covid test for international travel, and they are very pleasant and welcoming
James
Stayed 1 night in Jan 2022
Response from Lucy Njoki on Jan 21, 2022
Dear James,
Thank you for taking the time to share your experience with us.
We are delighted to learn that the staff were exceptional. We will share your commendation with Irene, Monica and Felix.
We look forward to hosting you again in the near future.
Dear Stephen,
Thank you for your support and patronage of Sarova Panafric.
We appreciate the time taken to share your feedback. We are glad to learn that you enjoyed your stay with us.
We look forward to hosting you again in the near future.
Kind Regards,
Lucy Njoki
Very clean, good internet.
A receptionist Mr. Benson was so helpful.
Verified traveler
Stayed 2 nights in Nov 2021
Response from Sharon on Nov 29, 2021
Dear guest,
Receive greetings from Sarova Panafric and our appreciation for making us your preferred hotel during your recent visit.
We appreciate you for sparing your time to share your experience with us. We are delighted to note that our team lived up to our service promise, refreshing African hospitality, and ensured that you had memorable times whilst with us.
We will certainly convey your notes of commendation to the mentioned team member whom you found outstanding.
Once again thank you for the honor of allowing us to serve you and we look forward to hosting you again in the future.
Kind regards,
Sharon - Duty manager
On several instances my key did not work. Too noisy due to ongoing construction. Dust blowing while eating at the pool side restaurant due to construction. Rooms not sound proofed.
Boniface
Stayed 4 nights in Sep 2021
Response from Sharon on Oct 4, 2021
Dear Mr. Ohonjo,
Greetings from Sarova Panafric.
It was indeed an honour to have hosted you and we deeply regret that we did not meet your expectations in some areas. Your feedback is highly valued and appreciated. We shall work on improving the mentioned areas. We look foward to hosting you back and to exceeding your expectation in your future stay.
Kind regards,
Sharon Khivali - Duty Manager
Panafric is very serene and the entire staff friendly and professional! Maureen and Rachel at the reception made sure things went smoothly for me, Mary the restaurant host and Kennedy my waiter made sure my dining experience was also on point and David the housekeeper shared chocolates with me daily!
Mac
Stayed 4 nights in Sep 2021
Response from Sharon on Sep 15, 2021
Dear Mr. Maison,
Thank you for the review and recognizing some of our associates. We value your feedback and business support.
We look forward to hosting you back and to continually offer you our refreshing african hospitality.
Kind regards,
Sharon .K. - Duty Manager.
Considering that we are in time of covid 19 & the hotel is under repairs & extension the stay was nice bcoz the personel was very helpful.
Jose juan
Stayed 4 nights in Jul 2021
10/10 Excellent
Verified traveler
Business traveler, Traveled with family
Jun 18, 2021
Liked: Cleanliness, staff & service, amenities
.
Verified traveler
Stayed 1 night in Jun 2021
Response from Hotel Assistant Manager. on Jul 1, 2021
Dear Guest,
Greetings from Sarova Panafric.
Thank you for choosing Sarova Panafric as your Preferred Hotel while in Nairobi.
We appreciate for the review and look forward to hosting you in the near future.
Kind regards,
Antony.
Hotel Assistant Manager.
2/10 Terrible
Verified traveler
Business traveler
Apr 30, 2021
Disliked: Property conditions & facilities
The renovation noise, the elevator didn’t work, the internet was terrible and there was no hot water. Simply put, they shouldn’t have sold the rooms in that condition!
Verified traveler
Stayed 8 nights in Apr 2021
Response from LUke on Apr 30, 2021
Dear Sir/Madam
Thank you for choosing to stay with us during your recent visit to Nairobi.
We have received your constructive feedback. We sincerely apologize for not been able to meet your expectations while staying with us.
We have taken measures to ensure that the highlighted issues have been addressed so that a repeat of the same does not reoccur again in the near future.
We look forward to welcoming you back to Sarova Panafric in the near future.
With Kind regards
Luke Yanga
Front Office Manager.
10/10 Excellent
JAMES
Apr 7, 2021
JAMES
Stayed 1 night in Mar 2021
Response from Luke on Apr 21, 2021
Dear James,
Greetings from Sarova Panafric
Thank you for choosing to stay with us during your visit to Nairobi.
We have received your feedback and we keep on doing our best to ensure that our guests get a refreshing African hospitality
Looking forward to welcoming you back to our hotel in the near future
With Kind regards
Luke Yanga
Front Office Manager