Reception

Reviews of Mayhouse 680 Hotel

3 out of 5
Mayhouse 680 Hotel
Kenyatta Avenue P O Box 43436, Nairobi

Reviews

6.8
Rating 10 - Excellent. 20 out of 169 reviews" "
Rating 8 - Good. 65 out of 169 reviews" "
Rating 6 - Okay. 52 out of 169 reviews" "
Rating 4 - Poor. 20 out of 169 reviews" "
Rating 2 - Terrible. 12 out of 169 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Raphael Sylvester

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Madhouse 680 Hotel Nairobi
My stay was ok, the location of the Hotel is excellent,However it is missing some basic facilities such as a restaurant, rooms have no bottled water and no Electric kettles to make tea or coffee. I found 2 roaches in the room. No split unit air conditioner or centralised ones. The staff were excellent and very helpful especially one Mr Enock who has an excellent customer care and very handy whenever you need any assistance. The Hotel needs major facelift
Stayed 4 nights in Jun 2022
Response from David Ochaye on Jun 22, 2022
Dear Mr. Sylvester, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Nairobi, Kenya, The Fact that you chose Mayhouse SixEighty Hotel is an honor to us. We have tried to anticipate and meet your needs, however, we are glad you have pointed out some of the areas that we have overlooked. We are so sorry to hear that your experience with our Hotel has not met your expectations while we'd love the opportunity to regain your trust and we therefore invite you to include us in your future plans.

4/10 Poor

Margaret

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was not well kept there were cockroaches in the room I woke with rashes on my hands the pillows were very old and smelly I had use my clothing to support my head towels very old and torn blankets very old and dirty same as bedsheets.over all the place was not clean and wouldn't recommend anyone to stay there.there was no breakfast.not a good place to stay needs proper general cleaning woo cockroaches terrible terrible I couldn't sleep
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Aug 2021

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY - You'll regret it
I have stayed in this hotel hundreds of times over the past ten years. It has degraded into a place that is not fit for hotel visitors. It has become a church, complete with raging preachers, roaring crowds, amplified with huge speakers, you can hear the hateful rhetoric from Uhuru Park to Moi Avenue. No WiFi in the rooms, no WiFi in the lounge or Restaurant. They've moved Hotel guests from the beautiful restaurant overlooking Kenyatta Avenue, to a dark, dank, room with no windows or light, so that a church can occupy the former restaurant location. The churches, yes, churches, Rage many days of the week, making the property inhabitable by normal humans. The management was completely unresponsive to requests for them to tone it down, did nothing to restore the WiFi service in the rooms. The Sentrim Hotels should be ashamed of what they have allowed to happen here. They should honestly represent the property in their advertising, Hotels.com should accurately represent the experience to be had here. They should warn visitors they will be staying in the middle of born again, who knows what, revival. STAY AWAY!
Stayed 1 night in Feb 2020

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business in downtown
The hotel Is very basic but good enough if you need to stay in the area, especially if you want to avoid traffic un other parts of the city. The internet wasn't so good AND breakfast would ve better with real coffee
Stayed 3 nights in Nov 2019

10/10 Excellent

Peejay, Accra

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was perfect. The entire hotel staff were very welcoming. The breakfast was ok too. I’ll always love to be back.
Stayed 6 nights in Sep 2019

8/10 Good

Glen

Liked: Cleanliness, staff & service, room comfort
Friendly helpful service in city centre
We’ve stayed at 680 before, it is our choice when visiting Nairobi. Central location, friendly helpful service, especially Charles the porter. Even the guards are friendly. Although the room is only a double, a single bed is dragged in for our son. No troubles. Nice view along Kenyatta Ave. Breakfast is good. Cafe downstairs is good, great coffee. The only concern was the annoying loud religious babbling that goes on all Sunday downstairs.
Stayed 2 nights in Dec 2018

8/10 Good

Ruben, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was clean, small TV, the stuff was helpful, the food was OK
Stayed 1 night in Sep 2018

6/10 Okay

John, London

Liked: Staff & service
Food in the hotel restaurant is very low quality. Avoid anything on their Menu which is international cuisine. They have no idea how to cook simple western style food. Nice local restaurants nearby the hotel. The hotel staff very friendly and helpful. However get used to reporting to the security desk on your floor every time you leave and enter your room.
Stayed 3 nights in Dec 2017

6/10 Okay

Tom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Nairobi is very noisy at night
Sentrim 680 is close to many places to get good food. There's a night club across the street that has good bands playing African music till 1-2am most nights of the week. At about 4am the buses and matatoos start getting active and they seem to do a lot of horn honking in the early morning. It's not a great place to stay if you need to get a good nights sleep. The staff is very friendly and accommodating.
Stayed 1 night in Nov 2017

8/10 Good

David, Arusha, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it.
I had a pleasant experience at the hotel. I was happy. The rooms, staff, everything was nice.
Stayed 3 nights in Jul 2017

8/10 Good

Andrew, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the middle of the CBD.
Good location, friendly and efficient staff. Excellent value for money

2/10 Terrible

eddie, Lonfon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel
This is the worst hotel to sleep in. The hotel doesn't have double windows, there was no hot water in shower and loud music/noises coming from outside.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Nairobi CBD.
I've stay here many time, so knew what to expect. Expectations met.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful, another good stay at 680
We stayed here a few times this trip, friendly professional service, provided us with an extra bed for 5 year old son. Breakfast and coffee excellent as per usual.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at sentrim680
Friendly staff, especially baggage, excellent breakfast, free wifi which works, very central location.

8/10 Good

Ghislain, Abidjan

Liked: Staff & service, property conditions & facilities
680 experience
Short stay but relax.

4/10 Poor

KARL, Germany

Disliked: Property conditions & facilities, room comfort
Disappointing
Refrigerator and climatic machine did not work at all; Breakfast : low quality; coffee was not available for some minutes and the hot milk can was about 3 kg hard to handle it. There was also grilled jam but to strong grilled; And to top it - i wanted to invite my girlfriend for breakfast and had to pay 1400 ks!! In germany I get for the half price double quality; What I want to say this is not in the responsibility of the staff - just hotel management having best win span; Staff was always very friendly! But a little bit too friendly on security check! Pls do check completely black *and* whites; The breakfast issues where solved by going to java for breakfast - also the internal coffee on entrance has better quality.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, uk / kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
A great hotel, the staff make this place. Nothing is too much trouble - always stay here when in Harare.

8/10 Good

RUI

Liked: Cleanliness, room comfort

8/10 Good

RAJIB NARAYAN, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in 680
Okay

10/10 Excellent

AAditya, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Very Nice

10/10 Excellent

Matthew, East Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
The walk in price of 180 USD is overpriced but when booked in advance through this website we paid £125 for 2 nights which represents good value. Service is great, security is tight,rooms are clean and comfortable. Loved location as we spend a lot of time in downtown Nairobi, although some noise should be expected at night, despite sound-proofing. Overall, probably my favourite hotel in Nairobi. Service when ordering food at bar is slow and somewhat overpriced. But breakfast on a morning is brilliant. Really enjoyed staying here. Thanks

2/10 Terrible

Joseph Banda, South Sudan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
servic level poor
it was a nightmare I waited to be signed in for 4 hours because my booking could only be sanctioned by their supervisor, on checking out they refused to give me any document don't think the staff are qualified to take care of customer ,they were very un cooperative. Poor communication skills. The hotel is clean ,food is good and other staff good but front desk poor.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient All Around
Whilst my visit was short, everything I expected from the hotel was delivered. Convenient location, effiicient service, clean room, excellent levels of security. I would recommend this hotel for business people and for people transitting through Nairobi if they need a city location.

4/10 Poor

Tim M, Portsmouth NH

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Quite a few glitches, quite a bit of noise
Not great. I'm not picky and can tolerate a glitch, but this whole hotel was a glitch. Elevator, fan, TV all on the fritz, card key didn't work at first, had to do the long hoof down many flights to stand in a long line and have it reset. Things like that. Also loud city & nightclub below, permeates throughout. Got me by - good wifi, hot shower, fine breakfast, not all bad. Just not great.

8/10 Good

Dave, West Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Business District
convenient, well staffed and secure, wifi, parking, excellent breakfast, great place to stay at a reasonable price.

8/10 Good

dave, West Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central business district
it met my needs and expectations. Great staff. Breakfast was awesome.

4/10 Poor

Ajit, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need lots of improvements - except location
I cant imagine this - there is no facility to make even local calls from room and from reception too !

8/10 Good

Tanveer

8/10 Good

Phil Kip

Liked: Cleanliness, staff & service
Good Value
The staff are very friendly. Security seems to be good, with a guard at our floor level all the time. Breakfast also great. They need to do something about mosquitoes though.

6/10 Okay

fayden

Liked: Cleanliness
Disliked: Room comfort
Should have A/C
Good location, nice breakfast. Room has some dinky fan with a dehumidifier - one needs A/C if you are paying $65+.

4/10 Poor

Poncho's Mom

Disliked: Room comfort
Short stay
The best feature of this hotel is its locality - in Nairobi's city center. I's fairly clean but needs updating. No amenities and noisy. I had to ask for TV remote. I'd stay there again if necessary.

4/10 Poor

Neil, Ottawa

Disliked: Property conditions & facilities
Good hotel in central location
Good, mpdest hotel in central location for overnight or stay of short duration. Good breakfast with great selection included.

8/10 Good

ecogeo

Liked: Cleanliness, staff & service, room comfort
good spot, excellent breakfasts
Excellent breakfasts included in the price, good coffee too, best to book online, especially if your a mzungu (white skinned person)... the 8pm curfew on visitors is a bit weird though, especially for relatives

8/10 Good

Mr Tony

Liked: Cleanliness, staff & service
Bargain!
This was the cheapest place on the site by such a margin I thought it must really deserve its 2 star rating. But judging by a single night it has everything you'd expect in a good international hotel. A spacious, comfortable room, lots of security, helpful staff; breakfast not exactly a gourmet experience but lots to choose from.

8/10 Good

Nomita, Mauritius

Liked: Staff & service
Very convenient location for Women too
Very good "value for money" hotel, superb location. Feel safe and secure to roam in and around hotel for food/ shopping/ change Forex within proximity.

8/10 Good

Geoff, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice staff
Good location

10/10 Excellent

KBM, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for transit from late international flight
I find the 680 a very good 3-star hotel -- a good choice for late-night arrivals: easy check-in, comfortable, hot shower, privacy, fine television hosting news and movie channels. The hotel has been around many years and is known by locals, taxi drivers and airlines--so you'll always be able to find your way. I arrived late at night from an international flight by taxi, which the airport called for me. My luggage was lost but delivered later to and safely stored by the 680. Guards and people are around, used to late arrivals. The receptionist and service was very helpful. (When booking I requested a room on quiet side of the hotel on a top floor, because of loud disco nearby. Also noted late-night check-in). Room comes with nice large-choice buffet breakfast. There is a restaurant and unimposing casino at the 680. No room service, but you can find snacks, water, drinks late at night. There is a safe in the room and guard on each floor. I was very careful about my computer, phone, money--did not leave anything out--kept all in locked suitcase or room's safe or carried money, phone, necklace in moneybelt. If very valuable, I'd have put things in front desk's safe deposit box. Was happy there several days while delayed by lost luggage. Good location downtown. Railway museum is half-mile walk and interesting. I'd only complain about the low-power portable air conditioner/fan not keeping the room too cool.

4/10 Poor

John, Phoenix, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
The 680 is conveniently located in central Nairobi. However, there is a very loud casino on the ground floor and a loud band in the bar on the first floor. The room was stuffy, but when the window was open it was too noisy to sleep. The staff are very helpful, but I was asked for tips twice for services that generally would not justify a tip. The lobby and bar are frequented by a number of prostitutes, and I was solicited twice when just walking from the lobby to my room. I would not recommend this hotel. It is more affordable than most downtown hotels, but I know of places for half the cost that are more comfortable, cleaner, quieter and hassle free.

6/10 Okay

jersey mango, jersey city, nj

ok. nothing special
i am a man of few words. i had a pleasant stay. reassured by security, including attendants on each floor although i was not enthused about them noting my comings and goings from m hotel room. room was clean. loved the breakfast...hotel location was spot on

4/10 Poor

Ramana, Abu Dhabi.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Could have been better
Bath towels are not kept. After several calls over a period of one hour and a complaint to to the manager, the towels have arrived. I was told that the washing machine was broken down. Internet connectivity was very slow and intermittent (I was in 10th floor). Some channels on TV are very grainy. As a traveller I did not have a local sim card. There was no facility to make even local calls, even from the reception area. I had to borrow the personal mobile from an attendant. The complementary tea / coffee bags and coffee percolator are missing. Breakfast is good. Staff are courteous / polite and volunteering to help. The hotel is located right in the middle of the business district.

6/10 Okay

Chris, Tanzania

Nice location, right at the city centre.
This is the first hotel in my world-wide travels that has no room service. Restaurant closes at 10pm, so late arrivals have no way of having dinner. It was really disappointing because my first night was kind of frustrating.

4/10 Poor

Fernando, Dubai

Disliked: Room comfort
Convenient location, but all!
I've booked this hotel because it was walking distance from Kenya International Convention Centre and because its price was worth, being a lot cheaper than other close-by hotels like Intercontinental and Crowne Plaza, which were extremely expensive for what they offer back. The location is definitely a plus for Sentrim 680, it is few blocks from KICC, where I attended an event, but it is definitely the only good point of this hotel. Given the reviews in both Expedia and TripAdvisor, I came in not expecting much anyway. Apart of the existing reviews, I would like to mention that the TVs don't have the remote control, maybe they don't leave one in the room to avoid it to be robbed, but the fact is that if you want to change the channel, adjust the volume or turn it off, you will need to stand up and do pressing the buttons. Other disappointing fact is that when having dinner I was not informed that credit card payments are only accepted for bills over 3000 Shillings, so if your bill is less you will be asked to pay in cash. Tip: be prepared to have enough money if you decide to eat there. The food is not bad, so this is a good point (at least one!)

8/10 Good

Poncho's Mom

Liked: Cleanliness, staff & service
Value and convenience
The kindness and friendliness of the staff at the 680 Hotel will ensure I return to the hotel on my next visit to Nairobi. The room is average but security was good and the location in city centre allows for short walks and easy pick-ups for tours. I stay at the 680 last year too. Orbiz got me a good price too.

10/10 Excellent

C. Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money
Overall, I was pleasantly surprised and impressed given the reviews I'd read. I was in Kenya the week of the elections and this hotel felt like home. The location was central to the business I was attending to. The staff was wonderful and provided excellent guest service, the food was absolutely fabulous -I had breakfast and loved all the fruits, meats and even the vegetarian dishes they provided at breakfast and I didn't need to eat outside (both African and Western fare was available at breakfast), I have never experienced this at any hotel. The room was clean, linens were superb, bed comfortable -my main criteria for judging a hotel - and they even provided free bottled water. They even have a sister hotel that has a pool and garden - an oasis in the city for those interested in getting rejuvenated in a quieter zone about a mile, mile and a half from the hotel. I was born in Nairobi and now this hotel will be my new home at home away from my residential home in the States. The head of guest relations, Annette, is a wonderful lady who makes sure that the guests are enjoying their stay and will go out of her way to ensure your comfort. I give this hotel a rating of 4 stars.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Couldn't pay for evening meal at hotel with credit card. Very primitive and noisy air-con unit in room. But the location was good.

6/10 Okay

Gitau

not much okay