Dear Tara,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our lovely breakfast, affordable dinner options, and the convenience of our gym and pool facilities. It's always rewarding to know that our staff's helpfulness contributed positively to your experience.We appreciate your constructive comments regarding areas for improvement. Please accept our apologies for any inconvenience you experienced with the wifi connectivity and the functionality of outlets, especially by the pool area. Rest assured, we'll address these issues promptly to enhance our guests' experience.Regarding the pool hours, we'll certainly consider to better accommodate our guests' schedules. Additionally, we apologize for the inconvenience regarding the availability of ice cubes and the size of the shower in your room. Your feedback is invaluable as we strive to make necessary improvements.Regarding tipping, we apologize for any confusion. We'll explore additional options to make tipping more convenient for our guests, including accepting tips via credit card payments.Thank you once again for sharing your insights, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Yasmine EidCluster General Manager

Dear WX,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at Boma.We understand the importance of providing exceptional service and amenities to our guests, and it is disheartening to learn that we fell short of your expectations. Please rest assured that your concerns regarding the pricing of our coffee, cleanliness of the rooms, and the overall condition of the property have been noted, and we will address them with the relevant departments immediately.We strive to continuously improve our services and facilities, and your feedback is invaluable in helping us identify areas where we can enhance the guest experience. Your comments will be shared with our management team to ensure that necessary measures are taken to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience you experienced during your stay. We truly value your patronage and hope that you will reconsider visiting Boma in the future, allowing us the opportunity to provide you with the exceptional experience that we are known for.Yasmine Eid,Cluster General Manager

Dear Michalina,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found aspects of your stay enjoyable, particularly the excellent service at our spa and the quality of our food at Tembo restaurant.We apologize for any inconvenience you experienced with the dated aspects of our property, such as the shower doors and decor. Rest assured, we are continually striving to improve and modernize our facilities to enhance the overall guest experience.Your comments regarding the spa towels and the need for better Wi-Fi connectivity have been duly noted, and we will address these areas promptly to ensure a more comfortable stay for our future guests.We're delighted to hear that our team members provided friendly service throughout your stay, although we regret any instances where you had to seek assistance proactively. Your feedback is invaluable in helping us to refine our service standards and ensure that all guests feel attended to promptly and efficiently.We hope to have the opportunity to welcome you back on your next visit, and we assure you that we will make every effort to exceed your expectations.Warm regards,Yasmine EidCluster General Manager

Dear Joan,Thank you so much for taking the time to share your positive experience at The Boma! We are delighted to hear that our staff went above and beyond to make your stay enjoyable. It's fantastic to know that you enjoyed our delicious food and commendable service from the pool staff.We appreciate your kind words and are thrilled that you didn't miss out on happy hour! Your feedback means a lot to us, and we look forward to welcoming you back for another memorable experience.Warm regards,Malcolm Mathangani Assistant Front Office Manager The BOMA NAIROBI I BOMA INN NAIROBI

Dear Yilikal,Thank you for taking the time to share your feedback regarding your recent check-in experience at Boma Nairobi. We sincerely apologize for the inconvenience you encountered during this process.We strive to provide efficient and seamless check-in experiences for all our guests, and it is disappointing to hear that we fell short of meeting your expectations on this occasion. Your feedback regarding the wait time and limited staffing at the check-in desk is duly noted, and we will take immediate steps to address this issue to ensure a smoother and more expedited check-in process in the future.Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. Your satisfaction is of the utmost importance to us, and we are committed to making the necessary improvements to enhance the overall guest experience.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Yasmine EidCluster General Manager

Dear Tom,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,

Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

Dear John,Thank you for taking the time to share your positive experience with us following your recent stay with us. We're thrilled to hear that everyone at our hotel was very friendly, and you received warm smiles upon greeting.Creating a welcoming and friendly atmosphere for our guests is a top priority, and it's truly rewarding to know that our team's efforts made a positive impact on your stay.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine Eid,Cluster General Manager

Dear Amina,Thank you for submitting your rating following your recent stay with us at Boma Nairobi.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine EidCluster General Manager

Dear Peter,Thank you for your delightful feedback! We are thrilled to hear that you enjoyed your stay at our property and that you were pleased with the service and food. Your kind words mean a lot to us, and we truly appreciate your recommendation.Our team is dedicated to providing a positive and memorable experience for our guests, and we're delighted to know that we succeeded in making your stay enjoyable. We look forward to the pleasure of welcoming you back in the future.If there's anything specific you loved about your stay or if there are additional comments you'd like to share, please feel free to let us know. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.Thank you once again for choosing The Boma Nairobi, and we can't wait to have the opportunity to host you again.Best regards,

Dear Julius,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,Yasmine EidCluster General Manager

Dear Frederic,Thank you for providing your feedback about your recent stay with us. We apologize for any inconvenience you experienced, particularly regarding the size and configuration of the shower. We're pleased to hear that you enjoyed the breakfast and restaurant, but we regret that other aspects of your stay fell below your expectations.Your comments are important to us, and we take them seriously. We apologize for any disappointment and understand your decision to cancel the remaining days of your reservation. If there are specific details or areas you'd like us to address, please let us know so that we can work to improve and enhance our services.We appreciate your honesty and the opportunity to learn from your experience. If you have any further concerns or if there's anything we can do to make amends, please don't hesitate to reach out. Thank you for sharing your thoughts with us.Best Regards,Yasmine EidCluster General Manager

Dear Kelwyn,Thank you for taking the time to share your feedback with us following your recent stay at Boma Nairobi. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to learn that we fell short of meeting your expectations, and we appreciate your candidness.We deeply regret the issues you encountered with the bathroom drainage. It is certainly not the level of service we aim to provide. Please accept our apologies for the delayed response and the initial oversight in resolving the problem. Rest assured that we are taking immediate measures to address this with our housekeeping team to prevent such incidents in the future.We also acknowledge the discomfort you faced in the second room due to its warmth. Your comfort is of utmost importance to us, and we apologize for any inconvenience caused. We will investigate the issue with the room temperature and take the necessary steps to ensure it meets our guests' expectations.We understand that your overall experience was not up to the standards we strive for, and for that, we are truly sorry. Your feedback is invaluable to us, and we appreciate your patience as we work towards improvements.Once again, we sincerely apologize for the inconveniences you faced, and we appreciate your understanding.Best regards,Yasmine EidCluster General Manager

Dear Angela,We are delighted to hear your positive feedback following your recent stay with us. Thank you for complimenting our excellent food and lovely colleagues.We would like to extend our sincerest gratitude for taking your time to send us your comments and we look forward to your visit next timeBest regards, Yasmine Eid Maalouf - General Manager

Dear Snorre,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Olugbemi,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Aishling,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Damien,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Guest,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedback and glad you had a wonderful and memorable stay with usLooking forward to hosting you back

Dear Isaac,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Robert,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on the above concerns be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,

Dear Guest,Thank you for choosing Boma Nairobi as your preferred choice of accommodation.We have noted your comment and we would like to request you give us another chance to redeem ourselves to you.Looking forward to hosting you back.

Dear David,Thank you for Taking your time to write a review on this platform we appreciate you feedback Looking forward to hosting you back

Dear David,Thank you for your feedback we appreciate our feedback.looking forward to hosting you back

Dear Guest,Thank you for choosing the Boma Nairobi as your preferred choice of accommodation in Nairobi,We are glad you had a wonderful and comfortable stay with us.we have noted a few areas of concern look into the matter andLooking forward to hosting you back.Best regards,

Dear Andreas,Thank you for choosing Boma as your preferred choice of accommodation.We appreciate your feed back.

Dear Padmaja,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on staff approach and loud music be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,

Dear Charlotte,Thank you for choosing Boma as your preferred choice of accomodation .We appreciate your feedback and ratings

Dear Thecla,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi. As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Thank you also for the kind words towards our staff and we are thrilled that they met and exceeded your expectation. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards,

Dear Andrew,Thank you for your feedback, We appreciate your reviewBest Regards,

Dear Alastair,Thank you for taking the time to share your comments and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet all your expectations. We have noted your comments and be rest assured we are working on it. We truly appreciate your feedback as we take it with utmost importance Looking forward to hosting you back in the near future Best regards,

Dear Karlyn,Receive greetings from the Boma Hotels. We are pleased to have met your expectations during your stay with us. We look forward to hosting you again in the near future. Warm Regards,

Dear Rene,Thank you for choosing Boma Hotel as your preferred choice of accommodation.We appreciate your feedback and thrilled you had a wonderful stay with us.Looking forward to hosting you back.

Dear Zachaeus,Thank you for taking the time to share your comments and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet all your expectations. We truly appreciate your feedback as we take it with utmost importance Looking forward to hosting you back in the near future Best regards,

Dear Carol,Thank you for taking your time to send us your review on this platform,we appreciate your feedback.Looking forward to hosting you back

Dear David,Thank you for sending us your review, we appreciate your feedback

Dear Angela,Thank you for choosing to stay at Boma Nairobi as well as submitting your score following your recent stay.We note that you enjoyed your stay and we look forward to hosting you again in future.Thank you,Best regards, Yasmine Eid Maalouf - General Manager

Dear Lance,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valued guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Amos,Thank you very much for posting your review following your stay at The Boma Nairobi. I am glad to notice that your overall rating was very satisfactory.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Claus R,Thank you for taking the time to let us know about your recent stay at our hotel, The Boma Nairobi by posting your satisfactory rating. At The Boma Nairobi, we always do our utmost in delivering our brand promise to our guests.We do hope that you had an enjoyable stay and we look forward to hosting you again in the near future.Best regards, Yasmine Eid Maalouf - General Manager

Dar Mbuthia,Thank you for choosing to stay at Boma Nairobi as well as submitting your score following your recent stay. We note that you enjoyed your stay and we look forward to hosting you again in future.Thank you,Best regards, Yasmine Eid Maalouf - General Manager

Dear Mr / Mrs Nimco, Thank you for taking the time to share your comments thru our guest page review and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet all your expectations. I sincerely apologize if your experience at the Boma Hotel Nairobi was not up to your expectations. As our brand promise, the last thing we want is for our guests to leave unhappy.Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we could provide you with a favorable stay next time.Best regards, Yasmine Eid Maalouf - General Manager

Dear Mrs Jayne Thank you very much for taking the time to post your review following your stay at the Boma Hotel Nairobi. I am glad to notice that your overall rating was very satisfactory.Should you have any suggestions or comments in order to make your next stay with us even more comfortable, please do not hesitate to let me know.We look forward to welcoming you once again to the Boma Hotel Nairobi, assuring you of our best care and quality services at all time.Best regards, Yasmine Eid Maalouf - General Manager

Dear Mrs Maya Thank you for sharing your thoughts and kind comments following your stay with us on our guest page review. We are glad that you had an enjoyable experience during your stay. I have passed on your praises to my team about how you appreciated the cleanliness and hospitality. On the other hand, we would like to apologize for the experience you have had with the dirty dishes in your room upon arrival, and rest assured that your constructive comment has been highlighted to the concerned Head Of Department to follow up on this aspectOnce again, we would like to extend our sincerest gratitude for taking your time to send us your comments. We look forward to your visit next timeBest regards, Yasmine Eid Maalouf - General Manager