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The Heron Hotel

Photo gallery for The Heron Hotel

Outdoor pool
Outdoor pool
Outdoor pool
Club Room, 1 Queen Bed | View from room

Overview of The Heron Hotel

The Heron Hotel

4.0 star property

3.9/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi, 00100

Explore the area

  • Popular LocationUhuru Park11 min walk
  • Popular LocationKenya Railway Golf Club18 min walk
  • Popular LocationUniversity of Nairobi14 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)28 min drive

Room options

About this area


Located in Nairobi, The Heron Hotel is in the city center. Nairobi Gallery and Nairobi Railway Museum are cultural highlights, and some of the area's activities can be experienced at Kenya Railway Golf Club and Royal Nairobi Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

What's nearby

  • Uhuru Park - 11 min walk
  • Nairobi Hospital - 14 min walk
  • Kenya Railway Golf Club - 18 min walk
  • Kenyatta Mausoleum - 2 min drive
  • University of Nairobi - 14 min drive

Getting around

  • Syokimau Station - 25 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive


  • Nyama Choma Paradise - 4 min walk
  • Flame Tree Restaurant - 7 min walk
  • China Plate - 7 min walk
  • Mukutan Garden Café - 11 min walk
  • Pango Brasserie - 11 min walk

About this property

The Heron Hotel

4-star hotel located in Kilimani
At The Heron Hotel, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a Thai massage, a body scrub, or a body wrap. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature regional cuisine and al fresco dining. Aerobics classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a front desk safe, and a 24-hour front desk
  • Luggage storage, barbecue grills, and a banquet hall
  • Guest reviews say good things about the central location and helpful staff
Room features
All 108 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
Other amenities include:
  • 2 bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, coffee/tea makers, and ceiling fans


English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: KES 1500 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site


Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms


  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room


  • BBQ grill(s)
  • Garden
  • Terrace


  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Reflexology


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding


  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper


  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties



Check-in from 2:00 PM - midnight
Minimum check-in age - 18


Check-out before 10 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: KES 1500 per person (approximately)
  • Airport shuttle fee: KES 25 per person (one-way)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Heron Portico
Heron Portico Hotel
Heron Portico Hotel Nairobi
Heron Portico Nairobi
Heron Hotel Nairobi
The Heron Portico

Frequently asked questions

Does The Heron Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.

How much does it cost to stay at The Heron Hotel?

As of Dec 6, 2022, prices found for a 1-night stay for 2 adults at The Heron Hotel on Jan 5, 2023 start from $79.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Heron Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Heron Hotel?

Self parking is free at this property.

What time is check-in at The Heron Hotel?

Check-in is from 2:00 PM - midnight.

What time is check-out at The Heron Hotel?

Check-out is at 10 AM. Late check-out is available for a fee.

Does The Heron Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 25 per person applies.

Where is The Heron Hotel located?

Located in Kilimani, this hotel is within 2 mi (3 km) of Nairobi Hospital, University of Nairobi, and Arboretum. City Hall and Nairobi National Museum are also within 3 mi (5 km).

Overall score and ratings



Rating 5 - Excellent. 80 out of 265 reviews" "
" "5 - Excellent 30%
Rating 4 - Good. 118 out of 265 reviews" "
" "4 - Good 45%
Rating 3 - Okay. 46 out of 265 reviews" "
" "3 - Okay 17%
Rating 2 - Poor. 14 out of 265 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 7 out of 265 reviews" "
" "1 - Terrible 3%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Stayed 2 nights in Jul 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

3/5 Okay

Stayed 2 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
The staff was very attentive and helpful. Room was spacious
Stayed 4 nights in Nov 2021

2/5 Poor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
Stayed 2 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Stayed 1 night in Oct 2021

2/5 Poor

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Stayed 2 nights in Aug 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
5 Star with 5 stars in reserved......period
Stayed 5 nights in Feb 2021

4/5 Good

Abdi, Nairobi
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Stayed 3 nights in Dec 2020

4/5 Good

Verified traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020