Ratings based on 157 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Friendly Kenyan Hospitality at its Finest

Posted Jul 15, 2017
My friend and I (we are from the US) stayed at the Heron Portico for the last few nights of a month long service trip throughout East Africa. The Heron Portico staff were incredibly friendly and accomodating. They care about their guests' experience, and although they might need an extra nudge or a walk up to the front desk to fulfill a request, we did not mind (we are accustomed to the slower pace of Kenya) - and for the most part, housekeeping related issues were resolved. We were disappointed by the pool being drained for maintenance, but Argwings from the gym offered to make a special arrangement for us to swim at a place nearby to make up for this, which was very kind and much appreciated. The spa services, including massages at the gym, as well as nails, facials and hair at the salon were affordable and outstanding. Nancy and Isaac from the salon were warm and welcoming, and very thorough in their services. We will be bringing our team back next year to enjoy a little luxury in between our legs of work and travel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin, Fl

Arrival overnight in Kenya

Posted Apr 15, 2017
Pros: Good bed, large bathroom, buffet breakfast.
Location: Close to downtown and close to the Nairobi wildlife park, Karen Blixen's House, the Animal Orphanage and Daphne Sheldrick's Elephant Orphanage.
After arriving in to Nairobi after 24 hours of traveling, I was greeted by a friendly and helpful staff. My room was great size and the bathroom well equipped. There was a nice buffet breakfast to start the next day off right. The hotel is fairly close to downtown yet fairly close to the Nairobi wildlife park, Karen Blixen's House, the Animal Orphanage and Daphne Sheldrick's elephant orphanage. Best way to get there is by taxi at $20.00 one way. It is a hotel that I would return to.
2 out of 5
by A verified traveler

Not worth the money

Posted Apr 6, 2017 on Hotels
Bad experience. Internet was highly unreliable, very small washroom, tiny bed(s), and OLD rooms.
3 out of 5
by A verified traveler

Ok, but service needs to be improved

Posted Feb 26, 2017 on Hotels
The hotel itself is ok, but there are many issues that needed to be fixed. For example, the safe in my room did not work, and despite asking about it twice, it was not fixed during my five-day stay. My colleague did not have hot water. Cleanliness was so-so. There are so many other hotels in Nairobi that I do not think I will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Quiet.

Posted Feb 26, 2017
Very nice stay. Would have liked to have more time there rather than just a stop before an early morning flight
3 out of 5
by A verified traveler

Fancy look, not so fancy service

Posted Feb 22, 2017
Breakfast was cold. Staff were slow. Weak wifi. Nice rooms and nice grounds.
4 out of 5
by A verified traveler

Posted Feb 10, 2017 on Hotels
I was here as my son was in the Nairobi hospital. Taxi was 500ksh each way and was essential. Clean and functional. Food was really good and room service at no extra cost.Mini fridge in the room was handy with two free bottles of water every day. My room was cleaned every day. Nothing was too much trouble and the staff were really friendly. They all spoke good English and made my stay easy through difficult times. Thank You
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels
5 out of 5
by A verified traveler

Nice comfortable stay

Posted Oct 30, 2016 on Hotels
Enjoyed the stay. The staff was friendly and polite. Had no issues. Had some issues with wifi but query was handled professional by the hotel staff. Would recommend this hotel who is on a business trip as its close to all business districts.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 5, 2016 on Hotels