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Dear Guest,Thank you for your valuable feedback. We are glad you enjoyed your stay and hope to host you once more.
2/10 Terrible
Kathryn
Feb 11, 2023
Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend this hotel for solo female travellers.
On check out, the hotel demanded additional payment, and the men behind the front desk displayed aggressive behaviour. It was dark and very early morning with no one around. They called in extra men and wouldn’t let me leave until I paid them around $400USD. I had already paid the hotel for my stay.
It was a scary experience.
Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Merris
Stayed 2 nights in Jul 2022
Response from Fridah R. on Jul 16, 2022
Dear Guest,
Thank you for your favorable feedback and rating. We are glad you enjoyed your stay and look forward to hosting you again in the future.
Dear Guest,
Thank you for your valuable rating, we are glad you enjoyed your stay and look forward to hosting you again
6/10 Okay
stephen
Nov 23, 2021
stephen
Stayed 2 nights in Oct 2021
8/10 Good
Derrick
Nov 16, 2021
Liked: Cleanliness, staff & service, amenities
The staff was very attentive and helpful. Room was spacious
Derrick
Stayed 4 nights in Nov 2021
Response from Reservations on Nov 18, 2021
Dear Guest,
Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and hope to host you once more and make your stay exceptional.
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo
Iittle sleep.
CONOR
Stayed 2 nights in Nov 2021
Response from Reservations on Nov 16, 2021
Dear Guest,
Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and we promise to action on all the feedback given. We hope to host you once again and make your stay exceptional
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Malgorzata
Stayed 2 nights in Aug 2021
Response from Reservations on Sep 8, 2021
Dear Guest,
Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional
Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Abdi
Stayed 3 nights in Dec 2020
Response from Reservations on Dec 7, 2020
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional.
8/10 Good
Verified traveler
Dec 7, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 3 nights in Dec 2020
Response from Reservations on Dec 7, 2020
Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.
Worn out and old. It takes hours for reception to answer calls
Ham
Stayed 2 nights in Nov 2020
Response from Reservations on Nov 24, 2020
Dear Guest,
Thank you for your feedback, we apologize the experience you had and have taken the feedback with all the seriousness it requires and shall work on it to ensure your next stay is amazing.
10/10 Excellent
Verified traveler
Feb 27, 2020
Verified traveler
Stayed 7 nights in Dec 2019
Response from Reservations on Mar 3, 2020
Dear Guest,
Thank you for your valuable rating. We are glad you enjoyed your stay and hope to host you again.
8/10 Good
Verified traveler
Traveled with family and small children
Feb 11, 2020
Liked: Cleanliness, staff & service, amenities
Not far from airport, Swahili style structure, staff very accommodating
Verified traveler
Stayed 1 night in Dec 2019
Response from Reservations on Feb 12, 2020
Dear Guest,
Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.
The hotel is quiet and quite well cared for. It has 2 restaurants with quite good food. It also has a good gym and nice pool. The beds are comfortable. It is a very good place to stay in Nairobi.
JaneM
Stayed 2 nights in Dec 2019
Response from Reservations on Feb 1, 2020
Dear Guest,
Thank you for your valuable feedback, we are glad that you enjoyed your stay at the hotel and hope to make it even better on your next stay.
Very nicely located hotel, very helpful staff and reception, good facilities such as gym, sauna, pool, excellent breakfast included. Rooms are clean and cleaned every dayI would go there again. The shower isn't very comfortable/modern but for the price it's a good deal
Nino
Stayed 3 nights in Nov 2019
Response from Reservations on Dec 11, 2019
Dear Guest,
Thank you for your valuable feedback and rating, we are lad you enjoyed your stay with us, we have taken note on the shower issue and we will work on it to ensure your next stay is wonderful. We are glad to have hosted you and look forward to your next stay.
Good Value for Money Right In the Middle Of Nairob
This hotel is good value for money in a good and accessible area of Nairobi. The food could be better - Breakfast is plain and even the ala carte menu wasn't fantastic.
The service is just ok but yet again on this stay, their hot water system needs a real overhaul - getting a hot shower is a tall order particularly at 4am.
Orisunmbola
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.
Management and staff were very accommodating. 8 would definitely stay at this property again.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and are glad to host you once more.
6/10 Okay
john
Business traveler
Nov 11, 2019
Liked: Staff & service
The property is in a safe neighborhood, nothing around in terms of shops or other attractions. Room size is okay, One thing that I must mention is that the towels are really old and literally falling apart.
john
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your valuable feedback, we have taken the feedback into account and shall action on it and make changes to ensure your next stay is wonderful.
Very friendly and helpful staff. Passed on my request to extend my check-out to cleaning crew and 2nd shift staff so that everyone was informed.
Laura E
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your valuable feedback and favorable ratings, we are glad you had a wonderful time with us and hope to make your stay even better when you return.
Stayed in junior suite.
Only challenge was my Bishop did not get his room on arrival until I reached from the airport.
Noise from pool 7 am gym class. Doors banging at night from other guests coming and going.
Otherwise ok. Good breakfast.
Verified traveler
Stayed 2 nights in Oct 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.
8/10 Good
Verified traveler
Oct 20, 2019
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 1 night in Sep 2019
Response from Reservations on Nov 22, 2019
Dear Guest,
Thank you for your favorable ratings, We are glad you enjoyed your stay with us.
Front Desk or receptionist BAD and rooms are bad as well capboard doors broken
Verified traveler
Stayed 1 night in Aug 2019
Response from Reservations on Sep 2, 2019
Dear guest,
We appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations. Be assured this in not the kind of service we would like to offer you and I understand your dissatisfaction.We have taken corrective measures in the front desk and the rooms and appreciate your feedback.
We stayed for 3 nights. We enjoyed many meals. The staff was professional and friendly. They always went above and beyond! Even before we arrived our questions were answered quickly and above our satisfaction! We were very happy and would love to visit again!
Catherine
Stayed 1 night in Aug 2019
Response from Fridah Rono on Aug 22, 2019
Dear Guest,
Thank you for your valuable feedback, we are glad you enjoyed your stay. Look forward to welcome you back.
Very clean and the staff was friendly. Very nice place
Verified traveler
Stayed 1 night in Jul 2019
Response from Neeraj on Jul 31, 2019
Dear Guest,
Thank you for your valuable feedback.
Look forward to welcome you.
Regards
Neeraj
8/10 Good
Camilo
Jun 15, 2019
Liked: Staff & service
Normal stay, nothing special.
The stay was good!! The shower was quiet little, but for one night was ok.
Camilo
Stayed 1 night in Jun 2019
Response from Reservations on Jul 16, 2019
Dear Guest,
Thank you for your valuable review of our facility, we have taken note on the shower issue and are going to work on it. We are glad you stayed with us and hope to host you once again and be able to enjoy our facilities and have a wonderful time.
10/10 Excellent
Verified traveler
Jun 4, 2019
Verified traveler
Stayed 5 nights in May 2019
Response from Reservations on Jul 16, 2019
Thank you for your positive review. We are glad you enjoyed your stay and hope to make it even better.
Very professional and cordial staff. Great gym with up-to-date machines and a nice steam room. Extended the courtesy of storing some luggage while I was away for an extended period.
Verified traveler
Stayed 2 nights in May 2019
Response from Reservations on Jul 16, 2019
Dear Guest,
Thank you for your positive review, we are glad you enjoyed your stay and the facilities at the hotel. We do hope to make your stay next time even better and for you to enjoy more of our facilities.
The location for this property is great. I have stayed at the property over the last 15 years and the service has really declined; for example the white towels are torn , rugged and do not appear white any more; no wash clothes are provided in the rooms. The area rugs are pretty dusty, either remove them or have them washed.
Verified traveler
Stayed 1 night in May 2019
10/10 Excellent
Verified traveler
May 10, 2019
Verified traveler
Stayed 2 nights in May 2019
Response from Neeraj on May 15, 2019
Dear Guest,
Thank you so much for your review.We are delighted to see that you had a pleasant stay.
Look forward to welcome you.
Regards
Neeraj
Very nice hotel, great service and food, clean highly recommended
Maria
Stayed 2 nights in Feb 2019
Response from Neeraj on Feb 25, 2019
Dear Ms.Maria,
We really appreciate for your positive feedback.
Our constant efforts are to maintain the service standards and keep our guests happy.
We look forward to welcome you.
Regards
Neeraj
We stayed in Heron Portico for 3 nights. The check in process was quick and pleasant. The room was clean and had everything that we needed.
There is a restaurant and a cafe on a main floor and both serve decent food. I do have to mention that we had to wait for our main course order for an hour before it was served so make sure you have enough time to wait for food and enjoy your dinner.
There were a couple of times that I went to the front desk to ask a question and I was not sure if the front desk staff fully understood what I was asking for. I would expect that front desk staff would speak fluent English to ensure no mistakes. Also, credit card machine at the restaurant worked only every other time and often we found ourselves having to go to the front desk multiple times to exchange money to pay for food because the restaurant was not able to process our credit card payment.
Lastly, I found it interesting that our taxi ride from the airport (booked at the airport kiosk) cost us 2000 KES but when we booked the taxi ride to the airport through the hotel lobby, it cost us 3500 KES. You may be better off book your taxi ride somewhere else if you don’t want to be overcharged.
Barbara
Stayed 1 night in Feb 2019
Response from Neeraj on Feb 12, 2019
Dear Guest,
Thank you so much for writing your review.
We are delighted to note that the stay was comfortable.
We have made note of the delay in food services and inconvenience caused owing to credit card.
The taxi services provided to you seems to be higher in charges is owing to the tax component,charges for the facility and the service provided.
Hope to welcome you soon.
Regards
2 mins by Uber (about US$1.80) to the city center. It is in a quiet area and we only managed to hear 2 sirens from ambulance during our stay here. Stayed 1 night
Verified traveler
Stayed 1 night in Feb 2019
Response from Neeraj on Feb 4, 2019
Dear Guest,
We appreciate for your valuable comments.We are glad to see a good rating .
We look forward to welcome you soon.
Regards
Dear Valued Guest,
I am personally dismayed to know of the incidents which affected your pleasant stay at The Heron Portico Nairobi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.
We look forward to welcoming you back at The Heron Portico Nairobi.
Yours sincerely,
NEERAJ
I really like this hotel. It is in good location, nice people and good service.
Nancy
Stayed 3 nights in Nov 2018
Response from Neeraj on Nov 16, 2018
Dear Ms.Nancy,
Thank you so much for your positive feed back.We are glad that you had a nice stay.
We look forward to welcome you.
6/10 Okay
Jann, Nanyuki, Kenya
Nov 12, 2018
Liked: Cleanliness, staff & service
Nice hotel with some personality. Staff is very friendly, all around. We like the bar, it's intimate with a tree growing through it. The downsides are the size of the room (smallish) and inability to adequately lower the room temperature for comfortable sleep - the thermostat did not go below 19. The bedding is a covered quilt but without a separate top sheet, so upshot is we were too warm and no way to have a light cover.
Jann
Stayed 1 night in Nov 2018
Response from Neeraj on Nov 16, 2018
Dear Jann,
Thank you so much for your feed back.
we have made note of you comments regarding the thermostat - they are fixed for that temperature as standard practice.
We have briefed the team for providing separate sheet upon request by the guest.
We hope to welcome you .
Dear Valued Guest,
Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.
We look forward to welcome you back soon.
Yours sincerely,
NEERAJ
It is very good for us like a family with child the twin bed size is more bigger like minimum 3 feet
Debasish
Stayed 1 night in Oct 2018
Response from Neeraj on Oct 29, 2018
Dear Valued Guest,
Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.
We look forward to welcome you back soon.
Yours sincerely,
NEERAJ
8/10 Good
Verified traveler
Oct 28, 2018
Verified traveler
Stayed 1 night in Oct 2018
Response from Neeraj on Oct 29, 2018
Dear Valued Guest,
Thank you for posting your review of The Heron Portico Nairobi . We are glad that you enjoyed a comfortable stay.
We much appreciate your valuable feedback on our hotel facilities ,services and the team.We hope to serve you again soon.
Yours sincerely,
NEERAJ
General Manager