Ratings based on 167 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
quietPosted Jan 6, 2018
Quiet location, staff very pleasant, good size room, food all so quite good
for Everyoneby A verified traveler from Portugal
Friendly and SecurePosted Dec 12, 2017
Pros: Friendly staff Security
felt very safe and because of the accommodating staff and friendliness of the General Manager it was a pleasant stay. As my son was in a tennis tournament we had an extended visit. The room was very spacious and comfortable
for Couplesby A verified traveler from Portland Oregon
Nice place to stay in NairobiPosted Oct 21, 2017
Stayed in Nairobi before we went out to safari. The Heron was a great choice, close to the downtown area, easy to get there from airport. The hotel is quiet and comfortable with a nice breakfast buffet.
for Everyoneby A verified traveler from Sydney, Australia
Comfortable very good value for moneyPosted Sep 28, 2017 on Wotif
Great facilities and comfortable stay, large rooms are huge and good if you need some space.
for Everyoneby A verified traveler from Boston, MA
Friendly Kenyan Hospitality at its FinestPosted Jul 15, 2017
My friend and I (we are from the US) stayed at the Heron Portico for the last few nights of a month long service trip throughout East Africa. The Heron Portico staff were incredibly friendly and accomodating. They care about their guests' experience, and although they might need an extra nudge or a walk up to the front desk to fulfill a request, we did not mind (we are accustomed to the slower pace of Kenya) - and for the most part, housekeeping related issues were resolved. We were disappointed by the pool being drained for maintenance, but Argwings from the gym offered to make a special arrangement for us to swim at a place nearby to make up for this, which was very kind and much appreciated. The spa services, including massages at the gym, as well as nails, facials and hair at the salon were affordable and outstanding. Nancy and Isaac from the salon were warm and welcoming, and very thorough in their services. We will be bringing our team back next year to enjoy a little luxury in between our legs of work and travel!
Posted Jul 7, 2017 on Hotels
Very good hotel for the price. My only complaint is that I was not given the option upon booking to pay for an inclusive breakfast. I was told at the desk that I could not add it so paid $15 per day for their buffet. The rate was very good and the room was just fine ---- simply would have like to have the option to have the breakfast included up front if I chose to do so.
Lovely, intimate old style hotelPosted Jul 5, 2017 on Hotels
Lovely old style hotel. Swahili decor. Furniture is real wood, not veneer, shower always hot and strong. Excellent coffee. Staff well trained and friendly.
In transit in NairobiPosted Jul 1, 2017 on Hotels
We stay one night in Nairobi before going to our safari. This Hôtel with a nice Indian touch is very well located near downtown and the highway airport. Nice Service and friendly staff.
Posted Jun 29, 2017 on Hotels
for Everyoneby A verified traveler from Dunedin, Fl
Arrival overnight in KenyaPosted Apr 15, 2017
Pros: Good bed, large bathroom, buffet breakfast.
Location: Close to downtown and close to the Nairobi wildlife park, Karen Blixen's House, the Animal Orphanage and Daphne Sheldrick's Elephant Orphanage.
After arriving in to Nairobi after 24 hours of traveling, I was greeted by a friendly and helpful staff. My room was great size and the bathroom well equipped. There was a nice buffet breakfast to start the next day off right. The hotel is fairly close to downtown yet fairly close to the Nairobi wildlife park, Karen Blixen's House, the Animal Orphanage and Daphne Sheldrick's elephant orphanage. Best way to get there is by taxi at $20.00 one way. It is a hotel that I would return to.