Ratings based on 34 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Visiting the pool and health club is a must during your stay. I neglected this luxury during my first visit and was still impressed by this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel more 4 star than 5

Posted Dec 21, 2016
Not close to the town centre so need taxis a lot Comfortable but daily digging work on a hotel construction site next door woke us up at 0700 daily Great pool and spa Not much in house entertainment Great B&B rate from Expedia
Comment from Hotel Management
Jan 11, 2017 by Barnabas Wamoto , Hotel Management
Dear Nairobi short b, Many thanks for taking the time to review Villa Rosa Kempinski. Firstly i would like to apologize for the inconvenience caused from the adjacent construction works. We appreciate your feedback on Kempinski The Spa and the outdoor heated pool and great to note you enjoyed the facilities. We have a number of nights in the week at our Balcony Bar that feature live entertainment and hope that you had the opportunity to visit the bar. See you soon at the hotel. Warm Regards Barnabas
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Nairobi

Posted Dec 14, 2016
The airline lost our luggage upon arriving to Nairobi. The Hotel staff went out of their way helping us to get our luggage back. I highly recommend hotel.
Comment from Hotel Management
Jan 11, 2017 by Barnabas Wamoto , Hotel Management
Dear Anonymous, Many thanks for taking the time to review Villa Rosa Kempinski. It's great to read that you managed to get your luggage back and we appreciate you recommending the hotel. Look forward to having you back for another wonderful stay at the hotel. Warm Regards Barnabas
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best Hotel by far

Posted Dec 1, 2016
Pros: Everything, especially the different areas for men and women in the steam room, sauna and Jacuzzi.
Cons: Entering in and out to the Hotel
Location: You have to drive and get a driver to move around Kenya, nothing is really close.
I arrived at the hotel very early in the morning due to my arrival time at the airport. Some one from the hotel was waiting for me. Even though check in was at 2:00 pm my room was ready for me. I was taken right to my room. The gentle man at the front desk explained breakfast fees and time, and what to expect about extra charges should there be any. The room was great, the bed was just want i needed after a long trip from L.A California. The sauna, steam room, Jacuzzi was just what i need to relax. The next morning after a great breakfast that not only had the transitional breakfast they also featured some of Kenya dishes which i really appreciated. Cant come to Africa and not try their dishes. Every staff member i encounter greeted me warmly, and made sure i had a great stay.
Comment from Hotel Management
Jan 11, 2017 by Barnabas Wamoto , Hotel Management
Dear DeAnna, Many thanks for taking the time to review Villa Rosa Kempinski. It's a pleasure to read that you had a great stay with us and we hope to welcome you back very soon. Warm Regards Barnabas Wamoto Hotel Manager
1 out of 5
by A verified traveler from US

Trying hard, not cutting it; Don't stay here now

Posted Oct 31, 2016
Pros: Great location, not too large, nice variety of restaurants, staff was all friendly.
Cons: MASSIVE construction zone next door = constant drilling & work, noisy all day, everyday (even weekends!). Lost important document at front desk.
Location: National Museum, small zoo, not far from National Park.
Normally I stay at the Tribe in Nairobi. I wanted to try something else and found a good deal at the Kempinski and that chain has a good reputation. I was VERY disappointed and won't stay here again. Primary issues; MASSIVE construction zone right next door was so loud, starting at 07:30 during the week and just after on Saturdays and Sundays. If you are jetlagged and need to be able to sleep at odd times, stay somewhere else. Then they cut small corners that you just don't expect at a small hotel. Also, I gave the desk a document for a colleague and the very nice desk staff assured me there was a note in the system that would ensure she received it when she checked out. She left and never got it. CRITICAL MISTAKE that is a basic hallmark of a decent hotel. They were skimpy on towels. There was no in-room dining menu in our welcome book. TV remote didn't have batteries. Oddly, they removed our robes each day (never seen that before). I guess that would be fine (if wasteful of water), but they didn't replace them!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
One night stay but one of the best hotels in Nairobi . Loved the room and the amenities. Great restaurant and bars inside
4 out of 5
Recommended
for Everyone
by A verified traveler

An elegant and classic hotel

Posted Sep 18, 2016
It was pleasant, private, unstressful experience. Staff were great. Bad point: if you are a foreigner or white you will be charge at least twice the price for everything. Do not book taxis through the hotel or in the street. Bring your phone with the Uber application and book absolutely everything through Uber. You will save hundreds of dollars in a week. The coffee shop on the reception is extremely expensive be aware of that. Probably the most expensive coffee shop in any ciy I have been... ( ex. A coffee is 5 euros!! Not even in Paris or London!)
Comment from Hotel Management
Sep 29, 2016 by Barnabas Wamoto - Hotel Manager , Hotel Management
Dear Guest, Many thanks for taking the time to write your feedback on your recent stay with us. We are pleased to read that you were happy with the overall experience at the hotel particularly the service. We have taken note of your feedback on the coffee and will look into it with the food and beverage team. We look forward to welcoming you back to the hotel in the coming days. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX, USA

What an AMAZING experience!!!!!

Posted Sep 13, 2016
This was our first visit to Kenya, and after 3 days in the Masai Mara, what an awesome place to retire to in Nairobi. Every aspect of this hotel was top notch, from security, to reception to housekeeping, this place is truly amazing. The hotel receptionist, Anne made sure we were taken care of and went above and beyond to make our stay memorable. I will definitely recommend this hotel hands down. Thanks, Anne and the rest of the Villa Rosa Kempenski staff for a wonderful experience in Nairobi.
Comment from Hotel Management
Sep 29, 2016 by Barnabas Wamoto - Hotel Manager , Hotel Management
Dear Fred, Thank you very much for taking the time to share your experience at the hotel with us. We look forward to welcoming you back in the near future. I will definitely share your kind message with the entire team and definitely also let Anne know how grateful you are. At Villa Rosa Kempinski we believe in turning moments into memories. See you soon. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Just a quick overnight.

Posted Sep 3, 2016
Pros: Everything.
Location: Quick ride to the airport.
Wonderful place to stay! Would have loved to have stayed longer.
Comment from Hotel Management
Sep 29, 2016 by Barnabas Wamoto - Hotel Manager , Hotel Management
Dear Guest, Many thanks for taking the time to write your feedback on your recent stay at the hotel. We do hope that you will be back to stay with us for longer in the coming days. See you soon. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

The only place to stay

Posted Aug 7, 2016
The leading hotel in Town, with amazing views and facilities. Book in advance for good savings. Balcony rooms are recommend and come with good wifi and free breakfast.
Comment from Hotel Management
Sep 29, 2016 by Barnabas Wamoto - Hotel Manager , Hotel Management
Dear Guest, Thank you very much for taking the time to write your feedback on your recent stay with us. It's a pleasure to note that you would only consider Villa Rosa Kempinski to stay at during your Nairobi visits. We look forward to hosting you on many more occasions. Warm Regards