Ratings based on 2,339 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the heart of the action

Posted Sep 22, 2017
The Cross Hotel is in a great location, right in the heart of the action. You are close to Dotonbori and the Denden area, as well as only 1-2 blocks from the Namba metro/train station. The staff were great. The rooms were a good size by Japan standards. Since this hotel gets a lot of Western guests, beware of some hallway noise and ask for a room away from the elevator. There is also a small amount of street noise (that was not bothersome) but if you aren't used to city life, I'd recommend a higher floor for less street noise. We would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
the hotel was very modern, clean and comfortable. The location was excellent - you can walk down onto the street and be in the heart of the shopping district surrounded by lots of restaurants. We had a poor experience with booking a taxi which costed us an arm and leg for a very short distance to the Shin Osaka station and could have gotten more help and advice from the hotel staff that what we received. Otherwise good value for money hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Great location

Posted Sep 14, 2017
Loved our stay at the Cross. Very clean and modern. In Namba 2 blocks to the subway. It is next door to the vibrant, colourful night life, shopping and restaurants in Osaka.
Comment from Hotel Management
Sep 15, 2017 by Cross Hotel Osaka, Hotel Management
Dear Valued Guest, Thank you very for your stay with us at Cross Hotel Osaka and and for taking the time to share your review. We are very glad to read that you enjoyed your time with us and we appreciate a lot your kind answer. Our location is very center of downtown called "Minami" area which has many rentaurant and souvenoir shops. Again, thank you for sharing this review and we truly look forward to welcoming you back to Cross Hotel Osaka near future. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler from United States

Great location

Posted Sep 11, 2017
Excellent customer service and great location to shopping and good food. Will choose this hotel again for next visit.
Comment from Hotel Management
Sep 12, 2017 by Cross Hotel Osaka, Hotel Management
Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and for taking the time to provide your review about your recent stay. Your good comments are much appreciated and the word, "Will choose this hotel again for next visit" is a great encouragement for us. I sincerely hope we will get another chance to welcome you back in the near future. Sincerely Yours,
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern comfort

Posted Sep 6, 2017
Non-smoking room provided! Room modern, very clean, and comfortable. Had a small issue with first room and hotel staff was able to fix it. To me, this is the most important quality a hotel can have- if any issues arise, I feel confident it will be taken care of in a satisfactory manner. Loved the bathtub and salts! Also able to hold luggage after check out.
Comment from Hotel Management
Sep 8, 2017 by Front Desk Assistant Manager, Hotel Management
Dear Valued Guest, Thank you very much for staying at Cross Hotel Osaka and for taking the time to share your review. We are very glad to read that you enjoyed your time with us. And also thank you for posting such good comments regarding our staff. We are looking forward to welcome you back to Cross Hotel Osaka whenever you have the chance to visit Osaka again. Sincerely Yours,
5 out of 5
Recommended
for Couples
by A verified traveler from san francisco

perfect location, modern room

Posted Jul 25, 2017
this hotel has an amazing location , close to subways, train station, stores, restaurants . It was so easy to enjoy Osaka life ! Plus their breakfast buffet is to die for..the food could be compared to a star restaurant. Room was big easy, modern and clean
Comment from Hotel Management
Jul 25, 2017 by Front Desk Assistant Manager , Hotel Management
Dear Valued Guest, Thank you so much for taking your precious time to share such a wonderful comment regarding your last stay with us. We are glad to read that you were able to take advantage of our central convenient location and you enjoyed your time with us and we appreciate a lot your kind answer. And also thank you for posting such good comments regarding our restaurants. We have already share it to them and it will certainly give them keeping motivation. We look forward to welcoming you back at the Cross Hotel Osaka. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel location in Osaka

Posted Jul 24, 2017
This hotel was very nice. Located close to subway/trains. Lots of shopping/restaurants within walking distance. Very good breakfast selections. Rooms are nice, a little on the smallish side. Nice big bathrooms, though. Overall very nice hotel for value that I'd highly recommend.
Comment from Hotel Management
Jul 25, 2017 by Front Desk Assistant Manager , Hotel Management
Dear Valued Guest, Thank you so much for taking your precious time to share such a wonderful comment regarding your last stay with us. We are glad to read that you were able to take advantage of our central convenient location and you enjoyed your time with us and we appreciate a lot your kind answer. And also thank you for posting such good comments regarding our rooms and breakfast . We look forward to welcoming you back at the Cross Hotel Osaka. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Excellent location to shopping

Posted Jul 23, 2017
The staffs are very nice and friendly. The room is also very comfortable and clean
Comment from Hotel Management
Jul 25, 2017 by Front Desk Assistant Manager, Hotel Management
Dear Valued Guest, Thank you very much for staying at Cross Hotel Osaka and for taking the time to share your review. And also thank you for posting such good comments regarding our staffs and our rooms. We are looking forward to welcome you back to Cross Hotel Osaka whenever you have the chance to visit Osaka again. Sincerely Yours,
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice breakfast, convenient, good price

Posted Jul 14, 2017
It's very convenient hotel with very nice breakfast.
Comment from Hotel Management
Jul 17, 2017 by Cross Hotel Osaka, Hotel Management
Dear Valued Guest, Thank you for choosing Cross Hotel Osaka and taking the time to share your review. We are glad to know that you were satisfied with your service and our breakfast. We are very much looking forward to welcoming you again in near future. Sincerely Yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with excellent location

Posted Jul 13, 2017
Clean and nice hotel centrally located in Dotonbori Best location for shopping and food. Close to Namba JR- about 8-10 mins walk.
Comment from Hotel Management
Jul 15, 2017 by Front Desk Assistant Manager , Hotel Management
Dear Valued Guest, Thank you so much for sparing your precious time to post comments regarding your last stay with us. We are very glad to read that you truly enjoyed your time with us . Please come visit us again. We are looking forward to welcoming you again. Sincerely yours,