Ratings based on 1,120 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Excellent amenities (washing machine/dryer, utensils, microwave, stove, dishwasher, +++)! Location is also very good! Comfort is outstanding.
Comment from Hotel Management
Nov 12, 2017 by Front Office, Hotel Management
Dear Guest, Thank you very much for your recent stay with us, and taking your precious time to share your experiences. We are so glad to hear that our services and facilities met your expectations. We hope to have another opportunity to welcome you back in near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy apartment, can cook and gym all the time

Posted Jul 17, 2017
A good experience to stay in Fraser Residence Nankai Osaka, 5 mins walk to Namba Station, 10 mins walk to Namba Parks and Shinsaibashi.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Very convenient but a bit hard for taxi drivers to find
4 out of 5
by A verified traveler

Will stay again

Posted Jun 27, 2017 on Hotels
Staff are excellent in English. There is still room for improvement in breakfast.
2 out of 5
by A verified traveler

Not the best at all

Posted May 23, 2017 on Hotels
Staff was not welcoming at all. Good area. Horrible tv selection not one English Channel even thought price is high. Nothing special at all wish I had stayed at last hotel much better and more luxurious Very disappointed here
Comment from Hotel Management
Jun 4, 2017
Thank you so much for taking time to feedback on your recent stay with us. Please allow me this opportunity to apologize for the inconveniences you experienced, I regret to hear that we were unable to provide you with a flawless stay. With regards to our services, clearly we did not live up to our gold standards and will take steps to ensure these issues are addressed and improved. Regarding TV condition, our complimentary cable TV is able to show more than 50ch including English program, unfortunately we could not offer you the direction to watch it. Once again thank you and if you will allow us the privilege of welcoming you back in the future to make up for the negative parts of your experience with us.
4 out of 5
by A verified traveler

Well located hotel

Posted May 20, 2017 on Hotels
Well located next to Namba station with lots of options for shopping / restaurants nearby. Easy to travel around Osaka from Namba. Executive studio room was excellent, comfortable and spacious in comparison to other rooms in Japan.
Comment from Hotel Management
May 28, 2017
Thank you so much for taking time to feedback on your recent stay with us. We are so pleased to hear that you enjoyed your stay and are looking forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Great for family with young kids

Posted May 17, 2017
8 mins walk to station. Spacious room for two adults one kid and one baby, it can fit in a baby cot with extra charge. Washing machine is very useful when travel with kids.
Comment from Hotel Management
May 22, 2017 by Fraser Residence Nankai Osaka, Hotel Management
Dear Amy, Thank you very much for your recent stay with us, and taking your precious time to share your experiences. We are so glad to hear that the facilities and services met your expectations. We hope to have another opportunity to welcome you back in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Very convenient, easy access to the scenery spots and shopping markets.
Comment from Hotel Management
Jun 4, 2017 by AOM FO, Hotel Management
Thank you so much for taking time to feedback on your recent stay with us. It is a pleasure to know that you enjoyed your Osaka trip and our central location.Your kind comment will be shared with all staff. We look forward to welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Comfortable and big rooms

Posted May 10, 2017
Location - A few steps away from Namba station Excellent, professional and pleasant staff
Comment from Hotel Management
May 22, 2017 by Fraser Residence Nankai Osaka, Hotel Management
Dear Josephine, Thank you very much for your recent stay with us, and taking your precious time to share your experiences. We are so glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back in future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Wonderful location and services. Reasonable price and facilitated for short/long term travellers.
Comment from Hotel Management
Apr 29, 2017 by AOM FO, Hotel Management
Thank you so much for taking time to feedback on your recent stay with us. It is a pleasure to know that you enjoyed our room, location and staff service. We appreciate your positive compliments and your message will be shared with staff. We hope to have the pleasure of welcoming you back soon.